Hi, Morris84. Thanks for contacting us. To pass on lower cost of plans and services to our customers, we are unable to apply funds to accounts for say minutes, monthly plan credit, or free days of service.
Sorry to hear that. We know these are difficult times. Boost was able to offer free or discounted services for several weeks to help our customers through this period and we hope this helped you. We’re beginning to see many other prepaid carriers starting to expire their relief plans in the coming days but we’re still committed to keeping you connected. I can help to see if we have another plan that will better fit your needs for the time being. We also have a feature called “Stay Connected” which allows you to still receive incoming voice calls and SMS even though your services are interrupted.
Hi my name is Donna Bembry i want to know i have just got out of the hospital from having the coronavirus and i can't go outside for a while i have to have my phone on and been out of work for a month now my doctor needs me to have my phone on so that she can reach me i want to know if you can cover my bill for the month of September they won't let me out
We're sorry to hear about this situation, @donnabembry. We know these are difficult times. Boost was able to offer free or discounted services for several weeks to help our customers through this period and we hope this helped you. We’re beginning to see many other prepaid carriers starting to expire their relief plans in the coming days but we’re still committed to keeping you connected. I can help to see if we have another plan that will better fit your needs for the time being. We also have a feature called “Stay Connected” which allows you to still receive incoming voice calls and SMS even though your services are interrupted.
Hi my name is Donna Bembry yes can you please give me a credit for my next bill I'm a customer with boost mobile and i have been for 2 years now I'm very loyal to you all my phone bill i did pay this month since I'm still trying to recover from the covid-19 I'm stuck in the house and can't go back to work until October
@donnabembry. To pass on lower cost of plans and services to our customers, sadly, we are unable to apply funds to accounts to cover the billing cycle. We apologize for any inconvenience this may cause.
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Accepted Solution
Royt
Boost Care
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1.4K Messages
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520 Points
8 months ago
Hi, Morris84. Thanks for contacting us. To pass on lower cost of plans and services to our customers, we are unable to apply funds to accounts for say minutes, monthly plan credit, or free days of service.
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Chad2
Enthusiast
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2 Messages
8 months ago
0
Boost_MasielQ
Boost Care
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3.2K Messages
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1.4K Points
8 months ago
Hi, Chad2! We unfortunately do not have a promotion like this available. We are sorry.
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Chad2
Enthusiast
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2 Messages
8 months ago
0
Boost_MasielQ
Boost Care
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3.2K Messages
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1.4K Points
8 months ago
Sorry to hear that. We know these are difficult times. Boost was able to offer free or discounted services for several weeks to help our customers through this period and we hope this helped you. We’re beginning to see many other prepaid carriers starting to expire their relief plans in the coming days but we’re still committed to keeping you connected. I can help to see if we have another plan that will better fit your needs for the time being. We also have a feature called “Stay Connected” which allows you to still receive incoming voice calls and SMS even though your services are interrupted.
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Vanessa68
Enthusiast
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5 Messages
8 months ago
0
Frankt
Boost Care
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1K Messages
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840 Points
8 months ago
We unfortunately do not have a promotion like this available. We are sorry.
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0
tlriddell99
Enthusiast
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1 Message
7 months ago
0
Boost_MasielQ
Boost Care
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3.2K Messages
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1.4K Points
7 months ago
Hi, tlriddell99! We unfortunately do not have a promotion like this available. We are sorry.
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YVETTEET24
6 Messages
7 months ago
0
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donnabembry
7 Messages
7 months ago
0
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RossyC
Boost Care
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2.5K Messages
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1.2K Points
7 months ago
We're sorry to hear about this situation, @donnabembry. We know these are difficult times. Boost was able to offer free or discounted services for several weeks to help our customers through this period and we hope this helped you. We’re beginning to see many other prepaid carriers starting to expire their relief plans in the coming days but we’re still committed to keeping you connected. I can help to see if we have another plan that will better fit your needs for the time being. We also have a feature called “Stay Connected” which allows you to still receive incoming voice calls and SMS even though your services are interrupted.
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0
donnabembry
7 Messages
7 months ago
0
0
RossyC
Boost Care
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2.5K Messages
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1.2K Points
7 months ago
@donnabembry. To pass on lower cost of plans and services to our customers, sadly, we are unable to apply funds to accounts to cover the billing cycle. We apologize for any inconvenience this may cause.
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n7-
7 Messages
7 months ago
0
0