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We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Pleas

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10 m ago

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Boost up

I've been a loyal customer since 2011 and have used the boost up! Problem in the past. I have payed off my contract over a year ago and was told by a

Question

We are sorry for the inconvenience, @deniseorrin! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where

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8 m ago

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New phone constantly roaming

I’ve been a Boost customer for awhile now and I just recently got the new iPhone SE. I’ve never had a problem with coverage before but my new phone wi

Question

So sorry to hear about this experience, Q@Heliboy. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a pri

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9 m ago

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Why do my texts come all at once?

I originally signed up with Virgin, and have been using an iPhone 6S I bought from them.  When my place of employment sends texts to all employees (ab

Question

Understood. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account inform

 commented 

8 m ago

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Constant 9197 spam

I've been receiving a spam from a 9197 cpde saying "Messenger's enhanced features have been enabled" and this has so far been 5 times in total today a

Question

Accepted Solution

We understand your frustration & are truly sorry for the inconvenience. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a

 commented 

1 y ago

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I cant make calls from either of my phones

You guys are taking money from my accounts every day but i cant make calls. I have heard evey excuse from every one i have talked to from boost

Question

Accepted Solution

Hello, @marlinpuppy! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private accou

 commented 

1 y ago

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Premier Grace Period Program opt out/unenroll

Want to get out of this so I can boostup.  Been holding me back.  How do I unenroll or opt out.  Been with Boost 11+ years.            =

Question

Accepted Solution

So sorry to hear about this experience, @Kreekon. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a priv

 commented 

9 m ago

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Unlocked Phone was Locked Again

I request an unlock a couple days ago, and then I received a message to restart my phone. After restarting, my UICC Unlock said it was not locked. Gre

Question

Oh no! That’s definitely not what we like to hear, acaf5b. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private chan

 commented 

1 y ago

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Broken phone

My phone broke last Friday, and I've been trying to buy a new phone online through the Boost website. However, I tried to use my card several times, b

Question

We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Pleas

 commented 

1 y ago

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Can’t receive verification texts

Every time I put in my phone number to receive a verification text from a companyor app etc it says my phone number isn’t valid. So I can’t get any ve

Question