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Understood. One of our agents will continue assisting you in private.

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service

So I have a Samsung S9+ that I bought here when Boost took over Virgin, I had no service at all for 4 days after the storm passed thru north New Jerse

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Boost agents were unhelpful. Could not offer a solution. Back to the retail store I go.

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1 y ago

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Cannot send MMS texts with pictures or video

I just activated my boost service a week ago, and since then i cannot send texts with pictures or video. My phone is a Galaxy S10 that I purchased onl

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Hello Jared. Thank you for reaching out to us. I can see that situation being frustrating. We would love to look into this for you. If you can give us a call at 1-866-402-7366, our agents will be happy to check on this order for you. -Marcos G

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3 h ago

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Order status

I ordered the iPhone 12 mini and went through the steps and after I completed my purchase, another message came back stating i had insufficient funds

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Please give me my account number??? I already private messaged 2 agents with my phone number and pin. Please please please and thank you.

 commented 

10 m ago

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Account Number

Hi,  I need my account number. How do I get a hold of it? or where can I find it?? Thanks.

Question

To send a private message, click on any of the social care agents user names and select the option send this user a private message.

 commented 

1 y ago

 to the conversation: 

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Service keeps dropping or zero service at all! Also Data package is draining fast

For the past several weeks my service has been randomly dropping. Once it drops I can't get it to connect again. It's back and forth constantly! I can

Question

To send a private message, click on any of the social care agents user names and select the option send this user a private message.

 commented 

9 m ago

 to the conversation: 

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LG Stylo 6 Activation problem

Hi, I got my new LG Stylo 6 and installed the new sim card and went onto boostmobile .com and activated it. It said it was successful but whenever I t

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Since I have sent a private message I have heard from 3 or 4 agents and none are the one I was asked to PM.......GRRRRRRRRRRRR

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9 m ago

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Data Usage and Hot Spot

I am told my hot spot usage us nit counted towards my 35GB data usage cap for 4G LTE but this month it did. Also in previous months even if I hit my c

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No thanks. Not wasting my time again. I've tried dealing with agents in the past without any resolution.

 commented 

1 y ago

 to the conversation: 

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Cannot send MMS texts with pictures or video

I just activated my boost service a week ago, and since then i cannot send texts with pictures or video. My phone is a Galaxy S10 that I purchased onl

Question

Enable WiFi calling

I’m trying to enable WiFi calling but it says to contact my career. Someone please help!!!! I’ve talked to 4 agents and their steps are not working

Question

 • Network & Coverage

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Hi there, ftbotc. Thanks for contacting us.  What did the support agents and the website say about it?

 commented 

1 y ago

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Brand new unlocked iPhone SE activation

Hello, I purchased a brand new unlocked iPhone from Costco.However I am unable to activate it.I tried online and spoke to two different customer suppo

Question

To send a private message, click on any of the social care agents user names and select the option send this user a private message.

 commented 

1 y ago

 to the conversation: 

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Moto G Fast and Expanded Network coverage...... none

HI, I bought a new phone only so that I would have access to the expanded network as shown on the map which I needed. I got the phone a Moto G Fast wh

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Thank you for this post. And I notice a distinct lack of semi automated replys from the agents asking you to pm them to "address your concerns" lol.

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To Boost Agents

This is for Agents of boost mobile. Here are a few questions for you all who work at boost. The rules are simple answers and refraim from telling us a

Question

To send a private message, click on any of the social care agents user names and select the option send this user a private message.

 commented 

1 y ago

 to the conversation: 

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saying goodbye

being with boost for around 15 years. boost has sold out and went messed up a good thing up for us all. now I have to leave and go find a company who

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Thank you for your quick response.Where do I find social care agents user names?  From this boost community? or from logged in boostmobile account?

 commented 

9 m ago

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Account Number

Hi,  I need my account number. How do I get a hold of it? or where can I find it?? Thanks.

Question

To send a private message, click on any of the social care agents user names and select the option send this user a private message.

 commented 

9 m ago

 to the conversation: 

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Urgent my reboost card isn't working and can't pay my phone bill!!

I need help.. I bought a $80 reboost card from Krogers and I brought it home and I couldn't get it to work at all.. I tried the online app and also I

Question

To send a private message, click on any of the social care agents user names and select the option send this user a private message.

 commented 

1 y ago

 to the conversation: 

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Samsung S8 not able to receive/make calls or texts

My phone had an update over the weekend and since then I have not been able to make or receive calls or texts.  I have done all the cache clearing, st

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Hi, natdog1984. To send a private message, click on any of the social care agents user names and select the option send this user a private message.

 commented 

9 m ago

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Bummer! It looks like this SIM card number isn't valid

Motorola G Power, IMEI number says it's network compatible.   I bought a SIM card, trying to enter the serial number, says it's invalid.   No local st

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