Official

Accepted

Unanswered

Advanced Filters

Search Results (330)

Relevance
agents

My gas card won’t work in my machine

Question

 • Account Questions

147

0

0

To Boost Agents

This is for Agents of boost mobile. Here are a few questions for you all who work at boost. The rules are simple answers and refraim from telling us a

Question

 • Plans and Add-On Services

661

5

To Boost Agents Regarding number

Hello I tried to activate my phone by transferring my phone number however I had difficulties and I wanted to know if I could just get a new number wi

Question

 • Plans and Add-On Services

129

3

0

0

Customer Service Agents Deleted my account without my consent

After purchasing a brand new unlocked Galaxy A71 and another brand new boost mobile SIM card on the 24th, I tried to use the online activation tool to

Question

 • Account Questions

108

3

0

0

I dont understand what u mean by click on any agents picture? where are the agents to even click on?

 commented 

1 y ago

 to the conversation: 

0

0

Forgotten Pin

Im trying to disconnect my daughter phone but Boost says they need the pin number to do that and my daughter claim she forgot it.please help!

Question

It’s sad that the agents are not all trained the same but I was able to get this taken care of thanks to this great agents help

 commented 

7 m ago

 to the conversation: 

0

0

unlock

I had a Iphone XR that I had to replace due to water damage. when I got my replacement from apple they agent explained that I would have no issue unlo

Question

Official Solution

Hello there! Feel free to send a private message to any of our agents or call us at 1-888-266-7848 for assistance with suspended accounts.

 commented 

2 m ago

 to the conversation: 

0

0

Cant get into suspended account

I want to pay off my phone in full, however, my account is suspended so I can not log into my account to pay it off

Question

Here's the resolution for those that have the same problem in the future.After working with the agents via private message I was able to get my phone unlocked.Thank you to the agents that helped resolve this.

 commented 

1 y ago

 to the conversation: 

0

0

iPhone 6s unlock request for apple warranty replacement

I had an iPhone 6s that was about a month shy of being active 1 year and thus eligible to be unlocked. The phone stopped working and under apple warra

Question

Then why does your agents say it is??

 to the conversation: 

0

0

Factory Unlocked Samsung Galaxy Note 10+ wifi calling not showing in settings

My Note 10+ has had the wifi calling on other services but when I put the Boost Mobile sim card in my phone the wifi calling setting has disappeared.

Question

To send a private message, click on any of the social care agents user names and select the option send this user a private message.- Francisco T.

 to the conversation: 

0

Lost order number

I ordered a phone through boost up but I didn’t get an email with any information.

Question

I’ve called, the agents cants assist, only a manager can but when they submit the request sprint turns it down

 commented 

1 y ago

 to the conversation: 

0

0

I need assistance but I cant see private messages

I'm unable to see private messages so you wont be able to assist through private messages

Question

Same problem, are there any agents currently available to help?

 commented 

4 m ago

 to the conversation: 

0

3

Suspended

My account has been suspended how do I get my phone number back

Question

Where do I click on an agents name'yo leave a private message

 commented 

8 m ago

 to the conversation: 

0

0

Login issue

I haven’t been able to login into my boost mobile account. I tried going into that app in which it tells me some sort of error and when I go sign in i

Question

Oh:( I’ve spoken to 4 agents and none of their steps are correct:/

 commented 

1 y ago

 to the conversation: 

0

0

WiFi Calling on the Expanded Network?

Hey, I have an iPhone 11 on the Expanded Network (T-Mobile Network) and I see in settings that there is a feature of WiFi Calling, but whenever I try

Question

Understood. One of our agents will continue assisting you in private.

 commented 

1 y ago

 to the conversation: 

0

0

service

So I have a Samsung S9+ that I bought here when Boost took over Virgin, I had no service at all for 4 days after the storm passed thru north New Jerse

Question

Hi, andreagoodman. We replied to your PM. It is not a live chat. Response time depends on our agents availability.

 commented 

10 m ago

 to the conversation: 

0

0

Coolpad Surf Need Phone Number

I don’t know the “phone number” for my Coolpad Surf to re-activate my subscription. I know I have to privately message an Admin but no one has gotten

Question

To send a private message, click on any of the social care agents user names and select the option send this user a private message.- Francisco T.

 to the conversation: 

0

Confused

Hi I just purchased a galaxy a21 yesterday for my son with a new number, but he wants my galaxy a20 instead. So we tried to swap phones, but the sim c

Question

Boost agents were unhelpful. Could not offer a solution. Back to the retail store I go.

 commented 

1 y ago

 to the conversation: 

0

Cannot send MMS texts with pictures or video

I just activated my boost service a week ago, and since then i cannot send texts with pictures or video. My phone is a Galaxy S10 that I purchased onl

Question