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Hello ff. We understand your frustration. Please keep in mind that you can send a private message to any of our agents at any time. Our shared inbox ensures that you receive a reply as soon as possible. We'd need to switch to private messaging due to

$5 Charge for "Juega Ya"; How do I cancel this?

I received a text message today thanking me for signing up for "Juega Ya"  and that if I wish to continue service $55 is due.  It is a bit ridiculous to have a support forum and every single similar issue is resolved in a private DM. It should not be convoluted to cancel a service I never authorized

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iPhone SE (2nd Generation) not being activated

I have spoken with multiple agents over the phone about the problem about the phone not being able to be activated. I had 4 different people say different things about the phone. Such as I needed a sim, or the phone isn't compatible yet on our system. I hope this thread can make it to the top so tha

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 • iPhone

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So sorry to hear about this experience, Liljay24. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a priv

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1 y ago

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Forgot My Order Number

I ordered an iPhone yesterday but no confirmation email was sent, I even checked the junk mail. I don’t understand, they charged my card for it yet I have no way of tracking it.

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We are really sorry for the inconvenience, @Jorge_MTZ35! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channe

 commented 

9 m ago

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Weak Signal

I messaged earlier about my dads Samsung Galaxy A21 about it not being able to get signal around town with the new expanded network. Was wondering if there was anyway he could go back to using the old network because that one did have good signal where we lived

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We are sorry for the inconvenience, @Chris675! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we

 commented 

9 m ago

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Can't swap from S9 to unlocked Samsung Galaxy S20+5G

Tried to swap from a S9 to the S20+ and the page keeps giving me try again later error. If I put the sim card from the S9 in the S20+ the card gets locked. I bought a new expanded network sim card from Boost and still get the same swap error of please try again later. Any help would be appreciated,

Question

Accepted Solution

We understand your frustration & are truly sorry for the inconvenience. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a

 commented 

1 y ago

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I cant make calls from either of my phones

You guys are taking money from my accounts every day but i cant make calls. I have heard evey excuse from every one i have talked to from boost

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Accepted Solution

Oh no! That’s definitely not what we like to hear, @tickle_elmo. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a privat

 commented 

1 y ago

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saying goodbye

being with boost for around 15 years. boost has sold out and went messed up a good thing up for us all. now I have to leave and go find a company who wants my business.

Question

Frustrated!! i get No calls at all

This morning phone worked fine after 1pm today i could not make or receive calls tried reset of phone and also tried network reset as told in chat. The automated said do the ##7...# and it should pop up a message or do something but mine did nothing the numbers just stayed there nothing changed no r

Question

 • Network & Coverage

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So sorry to hear about this experience, @Mikee. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a privat

 commented 

1 y ago

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Moved back to Sprint Network and getting sporadic service

I tried out the "Expanded Network" which turns out is just T-Mobile towers. Boost failed to mention that I am in a dead-spot for those towers so I had to switch back to my usual network. Now that I am back on my usual network my service spikes up and down while my phone is in one spot. THIS NEVER HA

Question

So sorry to hear about this experience, @Breaddrink. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a p

 commented 

1 y ago

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Unable to send texts

Texts between boost members in my family are fine.If I send to an account outside of the network, they just spin and report back that they were unable to send.This happened to my son's phone for several weeks, and his is now functioning again, and just started doing it on my phone 2 days ago.What ca

Question

So sorry to hear about this experience, Q@Heliboy. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a pri

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10 m ago

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Why do my texts come all at once?

I originally signed up with Virgin, and have been using an iPhone 6S I bought from them.  When my place of employment sends texts to all employees (about 20 of us), I don't receive the original text or the replies until about three o'clock in the morning.  Then my phone goes crazy alerting me to all

Question

So sorry to hear about this experience, LoChap. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a privat

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1 y ago

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troubleshooting device

Because my phone suddenly started dropping calls & having no internet I followed the steps given to dial ##72786#. Now it says activation not completed & unable to establish a wireless data connection LTE:ESM x EMM 13 APN null. Any suggestions? Phone has 4 bars but no 3G or LTE.

Question

So sorry to hear about this experience, @Flikka. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a priva

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10 m ago

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I went from $50 plan to $60 and got ripped off

I am so upset right now and need an explanation as to why after several yrs of paying $50 a month and never ever exceeding my "unlimited" data to only 15 days ago when my bill was due I changed my plan to the $60 because I needed the extra hotspot data. I did not use any more of my " unlimited" data

Question

So sorry to hear about this experience, @DK19. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private

 commented 

9 m ago

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Forced to switch plans with no warning

I recently purchased a new phone through the Boost Website, as an upgrade. No problems, they were happy to take my money! I needed one fast, my old phone had suddenly stopped working completely, but I wanted to make sure there were no service issues so figured the safest thing would be to purchase a

Question

So sorry to hear about this experience, @cnero1213. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a pr

 commented 

1 y ago

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Worst customer service ever.

I bought an Iphone 11 through Boost. Fedex lost it. They gave me a case number.  For the life of me I can't get one Boost Mobile customer rep to understand. Everytime I call it's like starting over and eventhough I've told the story at least 8 times to 8 different reps I get nowhere.  The last two d

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