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So sorry to hear about this experience, @dmpinder. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel wher

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Is there a Fraud/Legal department, Someone used my bank info to pay Boost

Hello,This week someone attempted to use my bank information to purchase Boost Mobile service two separate times.  I need to know what phone number I need to call in order to get my money backI attempted to call twice into customer service, and because I personally didn't have a Boost account, they

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Hello, @lc46204! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account i

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1 y ago

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52gb?

While looking at my dashboard on boostmobile.com/myaccount, I see in the data info section that the allotment of data has gone up from my 32gb to 52gb. Was that an error? I'm on the $60 plan. Also, I did research that boost is going to have more 52gb plans in the future with Australia. Will American

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Accepted Solution

Hello, @marlinpuppy! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private accou

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1 y ago

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Premier Grace Period Program opt out/unenroll

Want to get out of this so I can boostup.  Been holding me back.  How do I unenroll or opt out.  Been with Boost 11+ years.            =

Question

Hello, @jelliott2011vt! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private ac

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1 y ago

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"It appears your billing address is invalid. Please enter a valid address."

So I have tried to order the Moto G Fast on different web browsers and both my phone and computer and it will not let me cause it says my billing address is invalid which it isn't. My address is verified, it is the same address for both billing and shipping and it will not let me proceed. My card ha

Question

Hello, @minaoka! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account i

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9 m ago

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Cancel Order

Hello, I placed an order with Boost Mobile but accidentally entered the wrong shipping address so I wish to cancel it. Who can I contact to make that happen?

Question

Hello, @Timnuckels33! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private acco

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1 y ago

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Phone calls I didn't make

There are calls in my call log I didn't make most are to WA state some are to my contacts. On 9-22 there are about 6 calls I didn't make please help me stop this

Question

Hello, @Sbetenbough! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private accou

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1 y ago

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Outgoing calls show ‘No Caller ID’

Hello, when I make outgoing calls I have been told by many that it show’s ‘No Caller ID’. I have reached out to Boost several times and it hasn’t been corrected. Can someone please help me out with this? I have an iPhone SE 2020.

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Accepted Solution

Hello, stephsonnier198. That’s not what we like to hear. We truly apologize for the inconvenience. We'd like to look into this for you. Would you mind sending us a private message with your phone number and PIN to verify your account? To send a priva

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1 y ago

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I need a supervisor to contact me tomorrow morning.

I'm really tired of having to call customer service bout everything that goes wrong with my service, my internet, and just bout everything... I've never had a service provider that didnt care bout their customers until I switched to boost... almost everyone that I talk to everytime I call are rude,

Question

Hello, bryanlasalle. Thank you for contacting us. We apologize for any inconvenience. We definitely want to look into this for you. Please send us a private message with your phone number and PIN to verify your account. To send a private message you

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1 y ago

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Service interrupted but charged?

I do not use my phone service very often and for some months I do not re-charge the account. I am not on a plan, it's just a refill prepay for the re-boost that I use every now and then. It is 50 dollars every time I decide to activate it. It has worked every other time before this month. I tried to

Question

Accepted Solution

Hello, Pearl9. Thank you for reaching out to us here. I understand your concern, and I apologize for the inconvenience. Please send me a private message with your phone number and PIN so I can verify your account. To send a private message you simply

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10 m ago

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Unable to keep grandfathered plan after buying new phone.

I was kicked over to Boost Mobile after being with Virgin Mobile for years at $20.00. I bought a new phone after chatting online with an agent who said that if I bought a certain sim card that I could keep my old plan. When I went into the store, I was told that I would not be able to keep my grandf

Question

Can't swap device

So I recieved my iPhone 12 (which I purchased from the boost mobile website itself) on December 9th,2020. I've been trying to activate my device for the past 2 months and can't. After talking to many different agents they cannot activate it and keep telling me the problem will be escalated to a high

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Hello, VanessaA707! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private accoun

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1 y ago

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No Phone order Confirmation

I ordered a phone and the order was confirmed on my bank account that it went through. I just never got the email confirmation and I want to make sure that I'm still getting the phone I ordered.

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Right there with you man. My service here has been absolutely un-usable and I have been lied to by the very Agents here who are suppose to help us. Every time I get on the phone with someone they hang up on me after troubleshooting doesn't work. I ca

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1 y ago

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Done with Boost Mobile!

Boost Mobile/Dish NetworkI've been a huge supporter for over 10 years and after paying $70 a month for nonexistent service for the last two weeks. I've called Customer Service/Tech Service several times for the last two weeks and those times they couldn't tell me the truth about the network coverage

Question

We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Pleas

 commented 

1 y ago

 to the conversation: 

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Boost up

I've been a loyal customer since 2011 and have used the boost up! Problem in the past. I have payed off my contract over a year ago and was told by a customer service rep that my account would be updated with in three days.So I waited and still am not eligible for the program again even after I have

Question

We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Pleas

 commented 

1 y ago

 to the conversation: 

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iPhone SE (2nd Generation) not being activated

I have spoken with multiple agents over the phone about the problem about the phone not being able to be activated. I had 4 different people say different things about the phone. Such as I needed a sim, or the phone isn't compatible yet on our system. I hope this thread can make it to the top so tha

Question

Hello, jo7! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account inform

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1 y ago

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Last update knock out my group text and sending images ability

It started with weird 'roaming' messages while in network. Now I can't see group text or send any images. I was going to upgrade to the new network, but even though I have a phone BOUGHT AT BOOST it will not work with my phone. So having paid off my Samsung S8, I have lost texting ability and call q

Question

Hello, @SusanT! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account in

 commented 

1 y ago

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I want to change my caller ID to show my name & # when I call someones else's phone ?

Do i have to call Boost mobile to have this done ?I want my name & number to be shown on people's phone when I call them ........ instead of Displaying ......"Wireless caller & number.I have 2 phones on my acct that I want to have so it displays the names & number when i call someone cell or home la

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