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Hello. For phone unlock requests please send a private message to any of our agents at any time. Our shared inbox ensures that you receive a reply as soon as possible. Support is available Monday - Friday: 6 a.m. - 10 p.m. CST, Saturday - Sunday: 6 a

I need HELP unlocking my phone

I have been to retail boost mobile store, they opened up a ticket. that was on 12-18-2020. 48 to 72 hours. Still no luck.I have been a customer for 10 years or so.My phone does qualify and can be unlock. Please help me unlock my phone.

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Hello D! This is definitely not how we want our clients to feel about us. Customer satisfaction is our goal, and when it is not, we want to know how to improve and give them the best possible experience. We understand this situation can be frustratin

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25 d ago

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Refund my money for service I haven't received

I made an advanced payment on my boost account 10 days prior to my bill due date. The same day I paid the bill, I went to purchase a new phone and decided to try a different service provider. I canceled the payment before it was processed and withdrawn from my account. Hours after the cancelation of

Question

Thanks for the info, I was able to get it all to work (On my own/With NO help from Customer Care or these Agents on Boost Community), just had to take a different route and still have not found a way to swap on my current line that I need swapped. I

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1 y ago

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LG V50 ThinQ, CDMA_GSM_Unlocked, Brand New SIM needs "Rescued" to be able to swap devices

Purchased an Unlocked, Sprint/Boost Variant LG V50 ThinQ, previously had been activated on the Boost Network. Phone came w/o SIM card. Purchased a Expanded Network SIM from local BOOST Store, only to find it incompatible with the LG V50. Then spent more $$ on a BYOP SIM KIT (4 SIM's A,B,C & D) place

Question

Hello, Sgutierrez1234. Thanks for reaching out to us here. We'll be happy to help you out with this. Please send us a private message with your phone number and PIN to verify your account. To send a private message you simply go to one of our agents

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1 y ago

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Iphone 8 plus won't activate

I bought my iPhone this week from boost, got the Sim card, and went online to activate it. The same message keeps popping up saying "activation did not go smoothly as planned. Please try again to begin boost services" and then another telling me to factory reset my new phone when I just finished tra

Question

So what I learned today from the boost Care team agents is just because it say eligible doesn't mean it can be activated.They need to update the programming to serve more the budget $300 -$400 dollar phones they don't carry that offer to many goo fea

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1 y ago

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Motorola One Action

I bought a Motorola One Action unlocked from Motorola, Upon receiving it and going to a Boost store I was told they could not setup my phone it's not compatible.  It say Compatible on Motorola website and on Boost Bring your phone. I then proceeded to call boost care and was told they are sending me

Question

Hello, yogicifu. So sorry about the trouble. Can you send us a private message with your phone number and PIN so we can get this resolved for you? To send a private message you simply go to one of our agents profile who you want to send a message to

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1 y ago

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activation issue

My phone will not activate to make calls on. It says that it starts to activate, I hit OK, but it never does. Whats wrong???!!   After more than an hour of walking and talking, the man, who told Alex that his name was Charles, left Alex to explore the village. Not knowing where to go, Al

Question

Hello, KombatKowboy. Thank you for reaching out to us here. Sorry about the trouble. Let's get this thing resolved. Please send us a private message with your phone number and PIN to verify your account. To send a private message you simply go to one

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9 m ago

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Can't enter correct address on account- error out

Can't enter correct address on account- error outThe wrong address is listed for my account. When I try to correct to my street address- I get an error message that it is an invalid PO Box. No options in customer support to address this issue. Getting very frustrated with Customer Service.

Question

Hello, ColaBravesFan. Thank you for contacting us. We're here to help! Can you send us a private message with your phone number and PIN to verify your account? To send a private message you simply go to one of our agents profile who you want to send

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9 m ago

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Swap Wife's Number from Her Boost Phone to My Boost Phone? (We're not on a Family Plan)

Hi, My wife and I each have a boost mobile phone.  We are not on a family plan.  I've been on my plan for about 3 months. (my wife has been with boost for about 10 years).  I bought a new Iphone SE when I started the plan.  I just started a new job that provides me with a phone, so I no longer need

Question

If you go into settings of your phone and click system updates you can search for any new updates and it'll download and install them. My phone hasn't had to be reset in 2 days now, so this may work. Oooooor you can keep messaging these incompetent a

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1 y ago

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Samsung S8 not able to receive/make calls or texts

My phone had an update over the weekend and since then I have not been able to make or receive calls or texts.  I have done all the cache clearing, starting and restarting with no luck.  Any thoughts?  I need my phone to work from home and log into a secure VPN so I am desperate.

Question

iPhone purchased from Boost still not working after 6 weeks.  Agents have "escalated" problem but no one from Boost will respond.  Dealers say Boost network will no longer work with supplied sim card, ....but if I "upgrade" my account to the "advance

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9 m ago

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unable to swap device iphone XR

Hello, I am unable to swap my new iPhone XR with my existing iPhone 6. It says firmware update required and try again later. Does anyone know how to fix this problem? Thanks.

Question

Hello, user123456. Thank you for bringing this to our attention. We apologize for any inconvenience. Please send us a private message with the details so we can assist you with that.  To send a private message you simply go to one of our agents profi

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10 m ago

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Mum gets FreeMsg@boostmobile.com emails, but has never signed up.

My mum keeps getting emails from the above address. For example: "Your payment of $57 was successfully processed. You've made 5 Boost UP! payments." The issue is my mum is in the UK and has never signed up for or even heard of Boost. I can only imagine some other customer has entered the wrong email

Question

Hello, @sobolr! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account in

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1 y ago

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Cancel online order

I ordered the wrong phone online and need to cancel the order. I called my local store and that representative told me to call. I called for support and their was no option for online order help. How can I get help cancelling an online order? Thank you!!

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Done with Boost Mobile!

Boost Mobile/Dish NetworkI've been a huge supporter for over 10 years and after paying $70 a month for nonexistent service for the last two weeks. I've called Customer Service/Tech Service several times for the last two weeks and those times they couldn't tell me the truth about the network coverage

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