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Account Balance Unusable

I have a account balance that I don't have access to use. Something got messed up when I signed up for the family plan. I spoke to several different agents that day. And the last one I spoke to ran it through with what now appears to have been a double charge in error.  It applied as a account balan

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 • Payments & Billing

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I've had 5 different "Social Care" agents reach out to me in private message, and each one asks me for the same info I've already given to the other ones: phone number and pin, explanation of problems, etc.Why can't this company get their stuff toget

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1 y ago

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Samsung S8 not able to receive/make calls or texts

My phone had an update over the weekend and since then I have not been able to make or receive calls or texts.  I have done all the cache clearing, starting and restarting with no luck.  Any thoughts?  I need my phone to work from home and log into a secure VPN so I am desperate.

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No offense to you but I have done that already and am tired of the run around. Multiple agents and network specialists have been spoken to and I am still at square one with this issue a week later. What are you going to offer me to make up for this e

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1 y ago

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LG Stylo & slow internet

I bought this LG Stylo 6 in the last week of September and I was told it was going to be on the new and improved network along with it being a new phone. sadly, my experience hasn't reflected that at all.  instead of having a better network its a  worse network causing my zoom meetings to drop const

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Hello, Kidcudi! Thanks for your inquiry. Please send us a private message with your phone number and PIN to assist you with this. To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send

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1 y ago

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Can you check logs and who sent a message while account is suspended

My account was suspended recently, I plan on paying my way back in, but what will I be able to catch up with when I get my account back. I want to be able to check at least who tried to contact me.

Question

For me on TributeHD, running Android version 6.0.1:Swipe down, go to "settings" (cog icon)Under "Networks", go to Connectivity -> "More" (very bottom)Select "Mobile Networks"Select  "Network Mode"Select "CDMA". (Mine was previously on Automatic)Not s

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1 y ago

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LG Tribute HD no longer sending/receiving MMS

As of a few weeks ago, my LG Tribute HD phone is no longer able to send/receive group texts (MMS). This used to work. I am running Android OS version 6.0.1 I tried it on the default Android Messages app, as well as Textra and Chomp SMS, with various phone and app configuration settings and WiFi enab

Question

Hello. For phone unlock requests please send a private message to any of our agents at any time. Our shared inbox ensures that you receive a reply as soon as possible. Support is available Monday - Friday: 6 a.m. - 10 p.m. CST, Saturday - Sunday: 6 a

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10 m ago

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I need HELP unlocking my phone

I have been to retail boost mobile store, they opened up a ticket. that was on 12-18-2020. 48 to 72 hours. Still no luck.I have been a customer for 10 years or so.My phone does qualify and can be unlock. Please help me unlock my phone.

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Thank you for reaching out to us, Maryjane. We definitely don't like hearing that you are unhappy with our service. If you would like to give us more details about what's going on, we'd love to see what options may be available to help make a better

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1 m ago

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Since they merged with T-Mobile...

I have the new lg k51 phone and before they merged with T-Mobile my service (coverage) was great. But when they merged my service sucks. Now at work, on my way to work,, and sometimes at home I get 1 bar and it sucks. I left TMobile to come to boost because it was great coverage no matter where I wa

Question

So what I learned today from the boost Care team agents is just because it say eligible doesn't mean it can be activated.They need to update the programming to serve more the budget $300 -$400 dollar phones they don't carry that offer to many goo fea

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1 y ago

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Motorola One Action

I bought a Motorola One Action unlocked from Motorola, Upon receiving it and going to a Boost store I was told they could not setup my phone it's not compatible.  It say Compatible on Motorola website and on Boost Bring your phone. I then proceeded to call boost care and was told they are sending me

Question

Hello, yogicifu. So sorry about the trouble. Can you send us a private message with your phone number and PIN so we can get this resolved for you? To send a private message you simply go to one of our agents profile who you want to send a message to

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1 y ago

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activation issue

My phone will not activate to make calls on. It says that it starts to activate, I hit OK, but it never does. Whats wrong???!!   After more than an hour of walking and talking, the man, who told Alex that his name was Charles, left Alex to explore the village. Not knowing where to go, Al

Question

Hello D! This is definitely not how we want our clients to feel about us. Customer satisfaction is our goal, and when it is not, we want to know how to improve and give them the best possible experience. We understand this situation can be frustratin

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25 d ago

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Refund my money for service I haven't received

I made an advanced payment on my boost account 10 days prior to my bill due date. The same day I paid the bill, I went to purchase a new phone and decided to try a different service provider. I canceled the payment before it was processed and withdrawn from my account. Hours after the cancelation of

Question

Hello, ColaBravesFan. Thank you for contacting us. We're here to help! Can you send us a private message with your phone number and PIN to verify your account? To send a private message you simply go to one of our agents profile who you want to send

 commented 

9 m ago

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Swap Wife's Number from Her Boost Phone to My Boost Phone? (We're not on a Family Plan)

Hi, My wife and I each have a boost mobile phone.  We are not on a family plan.  I've been on my plan for about 3 months. (my wife has been with boost for about 10 years).  I bought a new Iphone SE when I started the plan.  I just started a new job that provides me with a phone, so I no longer need

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