Official

Accepted

Unanswered

Advanced Filters

Search Results (356)

Relevance
Brand new unlocked iPhone SE activation

Hello, I purchased a brand new unlocked iPhone from Costco.However I am unable to activate it.I tried online and spoke to two different customer support agents but to no avail. I don’t understand why I can’t activate it. It’s clearly not the phone so it has to be a technical issue with Boost compute

Question

 • iPhone

225

10

0

0

To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their bad

 commented 

1 y ago

 to the conversation: 

0

0

Texting pictures

So I haven't been able to send a picture at all for the past few days.. why is that.. the MMS is on.. I dont understand why this is all of a sudden happening.

Question

Service out because towers are being "upgraded..."

Look, Boost. I have had 0 as in NO service since FRIDAY afternoon- this is now Sunday evening in San Diego, CA. . EVERY TIME I contact your agents on MY wifi I get you all upgrading cell towers. So WHEN is service being restored.? I am not interested in your apologies. I want an honest ETA.

Question

 • Network & Coverage

152

1

0

0

Im having your same issue man. But to private message a rep "which I've had no answer" smh.. Click on the agents name and scroll down to the bottom it took me a while to figure it out. Hope it helps and I hope we get our issue handled somehow .

 commented 

1 y ago

 to the conversation: 

0

Very slow data

Data has been EXTREMELY slow since 2am. Just bought a new phone (galaxy a21) a week ago. The sales rep also switched my service to the "expanded network" at the time of purchase and activation. I've been a boost customer for 10 years and have never had an issue till now! Also the status bar has chan

Question

To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their bad

 commented 

1 y ago

 to the conversation: 

0

0

Unlimited data?

Recently swapped devices to a new phone when I use the boost mobile app with the same plan which used to see data unlimited talk unlimited text unlimited now show data 4G LTE 0 over 0 GB and 2G unlimited. Why has this changed when my monthly plan is the same only the phone is different?

Question

To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their bad

 commented 

1 y ago

 to the conversation: 

0

0

Samsung galaxy s9 issues

My phone is getting really hot, the battery drains fast, and my data connection is slow to no connection at all. Please help. I don't know what is wrong. Tired of my hands getting burned.

Question

To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their bad

 commented 

9 m ago

 to the conversation: 

0

0

Signal

I recently got my dad a new Samsung Galaxy A21 replacing his old J3 that he had for a couple years. His signal on his old phone was perfect but with this new phone he can’t get any signal at all. What can I do

Question

Hi there! We can help with that. Please send a private message to any of our agents at any time and we'll get to you as soon as possible. You can send a private message by clicking on an agent's name, then selecting the message option from the profil

 commented 

9 m ago

 to the conversation: 

0

0

Coolpad --- I can't access my account because I have no login information

I recently purchased a Coolpad surf device, and I activated it as a new customer. I didn't realize it at the time, but it assigned me a phone number and a pin. I did not write these down, hoping I would get some kind of email confirmation for this activation. I didn't get any confirmation, and now I

Question

Hello Natali. Thank you for reaching out to us. We are aware that some of our customers are experiencing issues when they upgrade the network. We are working hard to get those resolved. If you can call us at 1-866-402-7366, our customer service agent

 replied 

1 m ago

 to the conversation: 

0

NIGHTMARE UNFOLDING! NUMBER DELETED AND BLAMED ME FOR IT!

Hello, My phone number was deleted today while working through a 5G upgrade with a Boost Mobile representative and her manager. The managers name is Michelle and her interaction number is 2138712015. The reason that I was going through an upgrade was that in August I received the new 5G sim ca

Question

We definitely want to look into this for you. To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right

 commented 

1 y ago

 to the conversation: 

0

0

Data roaming

Whydoes my phone keep going into dta roaming mode now? I have liced in the same place for 3.5 years... Very frustrating because i can not send messages when it does that and i have to restart my phone multiple times a day.

Question

Help with privately contacting an agent in order to switch my Boost phone number to Assurance Wireless phone.

I've been going in circles trying to get an answer to "what is the link for switching Boost phone number to Assurance Wireless phone?" Some agents suggest privately contacting them to get help. I can't contact any agent because there is no link! How do I privately contact an agent in order to get h

Question

 • Phones and Devices

7

0

0

I've had 5 different "Social Care" agents reach out to me in private message, and each one asks me for the same info I've already given to the other ones: phone number and pin, explanation of problems, etc.Why can't this company get their stuff toget

 commented 

1 y ago

 to the conversation: 

0

0

Samsung S8 not able to receive/make calls or texts

My phone had an update over the weekend and since then I have not been able to make or receive calls or texts.  I have done all the cache clearing, starting and restarting with no luck.  Any thoughts?  I need my phone to work from home and log into a secure VPN so I am desperate.

Question

Because the agents working the ticket may leave notes, instructions in your account since the this is an issue with your account. You can block numbers using our website by accessing "My Boost" with your phone number and the PIN, then click on "Call

 replied 

5 m ago

 to the conversation: 

0

How to block SPAM numbers

Does anyone know how to block SPAM phone numbers? I have an old phone and can't block from the phone.  Will need to block from the network side.  Used to be able to do with with VirginMobile, but unable to find where to do with with Boost.  HELP!!!  THANKS!

Question

For me on TributeHD, running Android version 6.0.1:Swipe down, go to "settings" (cog icon)Under "Networks", go to Connectivity -> "More" (very bottom)Select "Mobile Networks"Select  "Network Mode"Select "CDMA". (Mine was previously on Automatic)Not s

 commented 

1 y ago

 to the conversation: 

0

0

LG Tribute HD no longer sending/receiving MMS

As of a few weeks ago, my LG Tribute HD phone is no longer able to send/receive group texts (MMS). This used to work. I am running Android OS version 6.0.1 I tried it on the default Android Messages app, as well as Textra and Chomp SMS, with various phone and app configuration settings and WiFi enab

Question

Thank you for reaching out to us, Maryjane. We definitely don't like hearing that you are unhappy with our service. If you would like to give us more details about what's going on, we'd love to see what options may be available to help make a better

 replied 

1 m ago

 to the conversation: 

0

Since they merged with T-Mobile...

I have the new lg k51 phone and before they merged with T-Mobile my service (coverage) was great. But when they merged my service sucks. Now at work, on my way to work,, and sometimes at home I get 1 bar and it sucks. I left TMobile to come to boost because it was great coverage no matter where I wa

Question