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We understand your frustration & are truly sorry for the inconvenience. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a

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Cannot send MMS texts with pictures or video

I just activated my boost service a week ago, and since then i cannot send texts with pictures or video. My phone is a Galaxy S10 that I purchased online unlocked. I have tried soft resetting the phone, reseting my networks, none of that has helped. Regular text only texts will go through, I can rec

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So sorry to hear about this experience, @thendrix8350. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a

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1 y ago

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Only getting 3G data on S9 phone

Hi, So I've seen there seems to be a rash of problems but I'm not seeing any solutions to this. I have an Samsung S9 that was transferred over from Virgin Mobile onto Boost. As of a few weeks ago my phone no longer get 4G LTE, it only connects to 3G. The plan I pay for is for 4G LTE and I have come

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So sorry to hear about this experience, @Hypnotic1993. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a

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1 y ago

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Suddenly slow speed can't watch YouTube help

So for the past year I've been on the same plan 2 phones and one phone all the sudden will barely load youtube while the other phone plays YouTube fine. I'm not sure if throttling can be the cause but we've tried to call and no help. The only thing that helps is resetting the network with #27283 or

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So sorry to hear about this experience, @Jasmin58. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a pri

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1 y ago

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No service

Paid my phone bill the 14 since it went out the 13 of this month. I got a message saying payment has been confirmed yet I have no service whatsoever, can't text or call nor received any incoming calls. Please help

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So sorry to hear about this experience, Lilz0924. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a priv

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1 y ago

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Very slow to no internet service after payment

I’m am so baffled by how the internet has been working these past few days. I’ve been a customer for a couple years now n never had this problem been this bad before. I just paid my bill on the 8 th of August and after I paid I had no internet. Then slow internet then back n forth so I’ve been deali

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So sorry to hear about this experience, @cdrath. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a priva

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1 y ago

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It appears your billing address is invalid. Please enter a valid address

I am trying to by a phone and am getting the "It appears your billing address is invalid. Please enter a valid address" message everytime.  I am putting in exactly as my billing address.. I tried to call customer service and they told me they fixed and to try again. However, it has not changed anyth

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So sorry to hear about this experience, @FadedVictor. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a

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1 y ago

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Forgot pin and old phone is broke

Hi, I cannot activate my new phone, as I don't remember my pin and I cannot receive the pin from my old number because that phone is broke. What do I do?

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So sorry to hear about this experience, @Jyantis. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a priv

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1 y ago

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Autopay canceled after switching to new phone.

After switching to my new device, autopay had been canceled. And when I went to re-enter in my information for autopay, I noticed my -$5 credit for autopay was no longer there.. I have had my autopay discount since joining in 2012. I would appreciate any help in restoring my discount.

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So sorry to hear about this experience, @tflowers9906. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a

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1 y ago

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Payment plan on my account that is not mine

There is a payment plan showing up on my account that is not mine.  Several years ago, somebody in another state with my same first name somehow ended up getting my phone number transferred to a new iPhone she purchased on a payment plan. This was done in person at a Boost store. Of course I immedia

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So sorry to hear about this experience, LJ2. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private c

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1 y ago

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Unlocking phone

I contacted Boost three days ago about unlocking my phone so that I could transfer it to another service provider. The customer service rep said that it would be unlocked in 24 hours. After 24 hours, the phone was still not accepting a new SIM card, so I called Boost back. This time I was told that

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So sorry to hear about this experience, 867695043007797. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to

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1 y ago

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Boost mobile sold me junk Coolpad surf hotspot and tell me to deal with manufacturer

I purchased a Coolpad surf from boost mobile that never worked. After purchasing the device $50 and the service plan $50 they tell me to deal with the manufacturer! I would have purchased from the manufacturer if I wanted that hassle but I purchased from a company selling the device which In commerc

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Please delete that information off the public view, @jriding86! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private

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1 y ago

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Another moto g fast issue

Received new moto g fast from boost. Activated it and not getting any service at my house now. have fair to good coverage. Old phone got service and 2 other phones have service. After several chats with boost and an "escalation" no word on a solution. Boost rep said they were getting an lte esd icc

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Hi, @dpool88. Thanks for contacting us. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can di

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1 y ago

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LG Stylo 6 Activation

I went to transfer my other boost phone to my new Stylo 6. The browser told me it was successful and I'd have to wait 15 mins at most. Now my old phone can't make calls and my new phone still isn't activating with my old number, so I can't call for support

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So sorry to hear about this experience, @mobryan83. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a pr

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1 y ago

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LG G8x

I so need help.  I bought a LG G8x and the website says its eligible for boost activation.  However, I have taken it to 2 boost stores and talked to customer support and no one can get it to activate.  Has anyone gotten a G8 to activate or can give me guidance on what to do?

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So sorry to hear about this experience, Robertwin3. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a pr

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1 y ago

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Stylo 6 Activation - Something went wrong

After issues (in a previous thread) was unable to get my mothers stylo 5 unlocked by straight talk. They did however buy both her old phone and they stylo 5 back so we used the money to buy a stylo 6 from boost. Got the 6 in today as well as the "extended network sim" Followed all the instructions a

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So sorry to hear about this experience, @lisahershey77. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to

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1 y ago

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Device not available for swap/ Mobile Network State disconnected

I bought the LG Stylo 6 2 days ago. Today I received it and tried to activate it. 1) it said that it could not configure the device2) No matter what I try (Restarting, switching service plan, factory reset, reset network setting, activating online, etc)3) When I try to activate it on the boost websi

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So sorry to hear about this experience, jbird122. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a priv

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1 y ago

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Can't activate new phone

I'm a current Boost Mobile customer.  I just bought a Samsung S20 5G and am trying to activate it.  Using Smart Switch I transferred everything to my new phone but cellular data is not working.  I can't send or receive calls or texts.

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So sorry to hear about this experience, @lailahm. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a priv

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1 y ago

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Boost CoolPad Legacy: Unable to send or receive photos

Photos sent to me that I try to download refuse to download. Photos that I try to send come up with a “did not send” send error message and won’t go through. Problem just started out of the blue a couple hours ago.

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We understand your concern, @Bdozier11, and we apologize. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private chann

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1 y ago

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Unable to activate phone!

Can someone please help me! So I've been a boost customer for almost 2 years now. Well I've finally decided to add my (pregnant) wife to my family plan. So we ordered the new iphone se for 350 bucks on the boost site. It came in friday 8/7/20 and when I went online to activate it, it said it failed.

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