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So sorry to hear about this experience, @RayRhodes. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a pr

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1 y ago

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LG Stylo 6 not eligible to swap?

I've had the same Boost Mobile account since I got my first smart phone and have been able to swap devices before.But when I go to activate under already have an account I put in the new IMEI number and it says the decive is not eligible to swap.Am I doing something wrong?Please, I'm very bad at tec

Question

So sorry to hear about this experience, @pjboost2307. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a

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1 y ago

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S10e no 4g LTE

I've been on 3G for the last month. I haven't been able to connect to 4Glte at all. I still have data left before I'm supposed to be throttled into 3g. I've switched between, CDMA, lte, automatic. Still 3g. I've updated the phone profile and the prl still no 4g lte. Is this because boost is no longe

Question

Accepted Solution

So sorry to hear about this experience, Courtney. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a priv

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Confused

Hi I just purchased a galaxy a21 yesterday for my son with a new number, but he wants my galaxy a20 instead. So we tried to swap phones, but the sim cards don't seem to be reading. I'm not sure what the issue is.

Question

@Hermoine19  So happy it worked for you and glad I could help.  I wish the Boost Mobile agents would post these instructions to everyone..  I suppose it's possible that the issue isn't the same for every phone.  I also don't know if there's a permane

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1 y ago

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Cannot Send or Receive Group Texts using Google Messages App on LG Stylo 3

On Monday, Oct. 19, 2020, MMS group messages not received or sent with no other known changes to phone or apps.   Using pre-installed Google Messages App which was working fine up until then.  Now when someone in the group sends a message, I received a notice of "unsupported file" even when no photo

Question

I am having a similar problem with my Galaxy J7 Perx (originally with Virgin Mobile). The phone will not group text or send/receive MMS when set on 4G/LTE. I have to run it as a 3G phone in order to do those things. The agents I've spoken with never

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1 y ago

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Samsung Galaxy S9 - No LTE service

For over a week now, I have had no LTE service on my S9 - only 3G. Wi-Fi works, and I can make and receive phone calls and texts, but I need that LTE service for when I'm out and about. I have tried the following: 1) Set Network Mode (under Connections/Mobil networks) to LTE/CDMA instead of Automati

Question

My Boost Mobile Account. I was an account holder for phone number **************. I requested a SIM unlock and to close out the account. The account was deactivated and I have confirmed multiple times with Boost Mobile Agents via phone that in the sy

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1 y ago

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Samsung 8 - Being told it is Unlocked but it is not Unlocked

I confirmed with Boost Mobile that my S8 has been unlocked. I made sure during the process that my phone was on and charging, the SIM card was in. However, when putting in another SIM card I keep getting messages saying "Invalid SIM card" and "Please Contact Sprint to Unlock Your Device"

Question

Oh no! That’s definitely not what we like to hear, @Saintsinner86. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a priv

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1 y ago

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Don't order expedited shipping, this is ridiculous

Ordered S20 on Wednesday evening using expedited shipping with the expectation that the phone would ship Thursday.Now, not only has my phone not shipped, I'm in some sort of support purgatory where I'm supposed to wait up to 48 HOURS to hear back from some escalated team to tell me why my phone is n

Question

So sorry to hear about this experience, @Manomariposa. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a

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1 y ago

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Porting from republic wireless

I started 2 days ago the porting from republic wireless and still nothing. I get the message.... Are we there yet? when I check the status of the porting online.

Question

We are really sorry for the inconvenience, @Jaboo! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel wher

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1 y ago

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Here we go again...s9 =3g

I thought this was behind me but with no new update I returned to me home and noticed I could only get 3g. I have already done ##72786# with no change. Please don't tell me this is starting again!

Question

We are sorry for the inconvenience, @deniseorrin! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where

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1 y ago

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New phone constantly roaming

I’ve been a Boost customer for awhile now and I just recently got the new iPhone SE. I’ve never had a problem with coverage before but my new phone will not stay connected to the Boost network. The only fix is to turn off automatic network selection and select Boost, but that only lasts for a short

Question

So sorry to hear about this experience, @sxeniaalvarez43. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this t

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1 y ago

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help activating my iphone

so, I bought an iPhone 11 from the boost mobile website and yesterday I tried to activate it but I typed in the wrong pin number from my old phone when trying to activate it. So I tried to go back and fix it but it brought me back to the home page and now when I check on the activation status it say

Question

We understand your frustration & are truly sorry for the inconvenience. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a

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1 y ago

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Can't send or receive MMS, chat feature comes and goes

Galaxy s8. I'm having to dial ##72786# at least 1x per day, sometimes more, in order to reset my service and send MMS. Have also had issues sending SMS occasionally. Can't download MMS while on wifi, I have to turn it off, download, and then turn wifi back on. Chat messaging is hit or miss...sometim

Question

We truly apologize for this inconvenience, @eddie56. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel wh

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1 y ago

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No incoming calls

Hi everyone,I'm having issues with my new Samsung s20.I got it activated today with my old number and all.I had a friend txt me and tell me that he tried to call and it said the phone was not active.I then called him on it and it worked fine.Anybody have that problem and know how to fix it?.Not sure

Question

So sorry to hear about this experience, @JRogers26. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel whe

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1 y ago

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Galaxy S20 Activation Issue

I just received my Samsung Galaxy S20 5G that I ordered from Boost Mobile (to replace my Galaxy S8 which has died). The S20 came with a different SIM card in an envelope, so I removed the SIM card that was in the phone and replaced it with the one from the envelope. I went online and went through th

Question

So sorry to hear about this experience, @nsandru. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a priv

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1 y ago

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Cannot make phone calls

Since yesterday 8/11 I am unable to make calls from my phone. I can receive calls and messages. The data connection is often down. I live in the Mt. Pocono PA area.I tried to contact the support chat regarding this issue to no avail.

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