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So sorry to hear about this experience, @jisunreiner. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a

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1 y ago

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Galaxy S9+ won't send MMS messages

I activated my S9+ at a Boost store this week.  The phone was reset before activating service. Using the Messages app it will not send a message as a reply to a group text as MMS and will not send a photo via MMS.  Send group conversation is turned on.  I noticed the Access Point Name on the phone i

Question

So sorry to hear about this experience, @Lbeltr. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a priva

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1 y ago

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No LTE service

no 4G since 7/31/2020, Galaxy S9. The problems appeared to begin on or around the latest software update.Going through reactivation by dialing ##72786# does NOT solve the problem."PRL Update" and "Profile Update" from the settings app both fail.Boost, your service hasn't been working properly for al

Question

So sorry to hear about this experience, @rfmas. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a privat

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1 y ago

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Having an awful experience with your services

I bought a Samsung Galaxy S20 three months ago. It was just after the business settled out after Virgin Mobile folded into Boost. I bought it online because it was quite an upgrade from what I had, and the website said it would come ready to use. Boost made me upgrade to a 5G phone plan that was alm

Question

So sorry to hear about this experience, @user1989. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a pri

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1 y ago

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LG Stylo 3 Help needed

I have noticed that every since the Covid19 Quarantine lockdown first began in America a few months ago, that (sometimes) when I receive a phone call, that my phone will not *always* ring, and it will not show up as a missed call in the call logs, and lastly the only way I even know I received the c

Question

So sorry to hear about this experience, @MandyM4802. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a p

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10 m ago

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iPhone XR Swap Problems!

Unable to swap new iPhone XR purchased from Boost Mobile from my currently working iPhone 6,   …”We had trouble processing your ICCIC. Please try again.”  “Firmware Upgrade Required”  - it is current.  Phone tech support says my sim card is bad, doubtful, and they have NO replacements to send me. Un

Question

Sorry to hear that you’ve been experiencing this issue, Jtfrey16. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a priva

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1 y ago

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Galaxy a10e constantly going into roaming

Hey there, I've had this phone for nearly a year and about every week or two it goes into roaming for like two days straight I've put the ##72786# code in several times and it never fixes it...I'm at a loss and need some help

Question

So sorry to hear about this experience, @drew49093. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a pr

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1 y ago

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lost 4g service

last week i lost my 4 g service called boost they said hey were doing tower updates an be done by sunday. its thursday and i still have only 3g, so i take it into the boost store and they yell me basically its the update an i now have a 3 g phone.  just bought this phone a 3, 4 months ago. s9+ for 3

Question

Hey there @Kellyg18! Thank you for bringing this up to our attention. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a p

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1 y ago

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Galaxy S20 Activation Issue

I just received my Samsung Galaxy S20 5G that I ordered from Boost Mobile (to replace my Galaxy S8 which has died). The S20 came with a different SIM card in an envelope, so I removed the SIM card that was in the phone and replaced it with the one from the envelope. I went online and went through th

Question

So sorry to hear about this experience, @Tina4net. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a pri

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1 y ago

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Can't make a call or send a text on my Galaxy S8 for over a week now

I'm in eastern PA. and unable to make a call or send a text on my Galaxy S8 for about 10 days now.  While I have a cell signal my phone settings says I am "disconnected" under the "Mobile network state."  (Found under About phone/Status/Sim card status) and there is no "3G" or "LTE" label by the sig

Question

So sorry to hear about this experience, @u0999. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a privat

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1 y ago

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Can't make a call or send a text on my Galaxy S8 for over a week now

I'm in eastern PA. and unable to make a call or send a text on my Galaxy S8 for about 10 days now.  While I have a cell signal my phone settings says I am "disconnected" under the "Mobile network state."  (Found under About phone/Status/Sim card status) and there is no "3G" or "LTE" label by the sig

Question

So sorry to hear about this experience, @Hollaway831. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a

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1 y ago

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Network problems with a new LG Stylo

My boyfriend switched to boost today and got a LG Stylo 6. It was working great til he got home. At most he gets two bars, while I'm standing next to him with 4 or 5 bars. The only difference is I have a Samsung A20.We don't know what to make of it.He's seriously considering taking the phone back an

Question

Hi, IsaiahM. Thank you for reaching out to us here. We apologize for any inconvenience. Can you send us a private message with your phone number and PIN to assist you with this? To send a private message you simply go to one of our agents profile w

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Something Went Wrong

there have been issues about this before, i cannot direct message anyone, the boost mobile screen will allow me to enter my ICCID to swap my service from my 7plus to my 2020 SE, yet after i click next it says something went wrong, try again later

Question

Accepted Solution

So sorry to hear about this experience, Courtney. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a priv

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Confused

Hi I just purchased a galaxy a21 yesterday for my son with a new number, but he wants my galaxy a20 instead. So we tried to swap phones, but the sim cards don't seem to be reading. I'm not sure what the issue is.

Question

@Hermoine19  So happy it worked for you and glad I could help.  I wish the Boost Mobile agents would post these instructions to everyone..  I suppose it's possible that the issue isn't the same for every phone.  I also don't know if there's a permane

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1 y ago

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Cannot Send or Receive Group Texts using Google Messages App on LG Stylo 3

On Monday, Oct. 19, 2020, MMS group messages not received or sent with no other known changes to phone or apps.   Using pre-installed Google Messages App which was working fine up until then.  Now when someone in the group sends a message, I received a notice of "unsupported file" even when no photo

Question

I am having a similar problem with my Galaxy J7 Perx (originally with Virgin Mobile). The phone will not group text or send/receive MMS when set on 4G/LTE. I have to run it as a 3G phone in order to do those things. The agents I've spoken with never

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1 y ago

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Samsung Galaxy S9 - No LTE service

For over a week now, I have had no LTE service on my S9 - only 3G. Wi-Fi works, and I can make and receive phone calls and texts, but I need that LTE service for when I'm out and about. I have tried the following: 1) Set Network Mode (under Connections/Mobil networks) to LTE/CDMA instead of Automati

Question

Oh no! That’s definitely not what we like to hear, @Saintsinner86. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a priv

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1 y ago

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Don't order expedited shipping, this is ridiculous

Ordered S20 on Wednesday evening using expedited shipping with the expectation that the phone would ship Thursday.Now, not only has my phone not shipped, I'm in some sort of support purgatory where I'm supposed to wait up to 48 HOURS to hear back from some escalated team to tell me why my phone is n

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