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So sorry to hear about this experience, @drew49093. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a pr

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lost 4g service

last week i lost my 4 g service called boost they said hey were doing tower updates an be done by sunday. its thursday and i still have only 3g, so i take it into the boost store and they yell me basically its the update an i now have a 3 g phone.  just bought this phone a 3, 4 months ago. s9+ for 3

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Hey there @Kellyg18! Thank you for bringing this up to our attention. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a p

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1 y ago

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Galaxy S20 Activation Issue

I just received my Samsung Galaxy S20 5G that I ordered from Boost Mobile (to replace my Galaxy S8 which has died). The S20 came with a different SIM card in an envelope, so I removed the SIM card that was in the phone and replaced it with the one from the envelope. I went online and went through th

Question

So sorry to hear about this experience, @Tina4net. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a pri

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1 y ago

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Can't make a call or send a text on my Galaxy S8 for over a week now

I'm in eastern PA. and unable to make a call or send a text on my Galaxy S8 for about 10 days now.  While I have a cell signal my phone settings says I am "disconnected" under the "Mobile network state."  (Found under About phone/Status/Sim card status) and there is no "3G" or "LTE" label by the sig

Question

So sorry to hear about this experience, @u0999. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a privat

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1 y ago

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Can't make a call or send a text on my Galaxy S8 for over a week now

I'm in eastern PA. and unable to make a call or send a text on my Galaxy S8 for about 10 days now.  While I have a cell signal my phone settings says I am "disconnected" under the "Mobile network state."  (Found under About phone/Status/Sim card status) and there is no "3G" or "LTE" label by the sig

Question

So sorry to hear about this experience, @Hollaway831. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a

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1 y ago

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Network problems with a new LG Stylo

My boyfriend switched to boost today and got a LG Stylo 6. It was working great til he got home. At most he gets two bars, while I'm standing next to him with 4 or 5 bars. The only difference is I have a Samsung A20.We don't know what to make of it.He's seriously considering taking the phone back an

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Hi, IsaiahM. Thank you for reaching out to us here. We apologize for any inconvenience. Can you send us a private message with your phone number and PIN to assist you with this? To send a private message you simply go to one of our agents profile w

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Something Went Wrong

there have been issues about this before, i cannot direct message anyone, the boost mobile screen will allow me to enter my ICCID to swap my service from my 7plus to my 2020 SE, yet after i click next it says something went wrong, try again later

Question

So sorry to hear about this experience, Liljay24. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a priv

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1 y ago

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Forgot My Order Number

I ordered an iPhone yesterday but no confirmation email was sent, I even checked the junk mail. I don’t understand, they charged my card for it yet I have no way of tracking it.

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iPhone SE (2nd Generation) not being activated

I have spoken with multiple agents over the phone about the problem about the phone not being able to be activated. I had 4 different people say different things about the phone. Such as I needed a sim, or the phone isn't compatible yet on our system. I hope this thread can make it to the top so tha

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 • iPhone

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We are really sorry for the inconvenience, @Jorge_MTZ35! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channe

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9 m ago

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Weak Signal

I messaged earlier about my dads Samsung Galaxy A21 about it not being able to get signal around town with the new expanded network. Was wondering if there was anyway he could go back to using the old network because that one did have good signal where we lived

Question

We are sorry for the inconvenience, @Chris675! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we

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10 m ago

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Can't swap from S9 to unlocked Samsung Galaxy S20+5G

Tried to swap from a S9 to the S20+ and the page keeps giving me try again later error. If I put the sim card from the S9 in the S20+ the card gets locked. I bought a new expanded network sim card from Boost and still get the same swap error of please try again later. Any help would be appreciated,

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Accepted Solution

We understand your frustration & are truly sorry for the inconvenience. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a

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1 y ago

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I cant make calls from either of my phones

You guys are taking money from my accounts every day but i cant make calls. I have heard evey excuse from every one i have talked to from boost

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Accepted Solution

Oh no! That’s definitely not what we like to hear, @tickle_elmo. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a privat

 commented 

1 y ago

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saying goodbye

being with boost for around 15 years. boost has sold out and went messed up a good thing up for us all. now I have to leave and go find a company who wants my business.

Question

Frustrated!! i get No calls at all

This morning phone worked fine after 1pm today i could not make or receive calls tried reset of phone and also tried network reset as told in chat. The automated said do the ##7...# and it should pop up a message or do something but mine did nothing the numbers just stayed there nothing changed no r

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 • Network & Coverage

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So sorry to hear about this experience, @Mikee. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a privat

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1 y ago

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Moved back to Sprint Network and getting sporadic service

I tried out the "Expanded Network" which turns out is just T-Mobile towers. Boost failed to mention that I am in a dead-spot for those towers so I had to switch back to my usual network. Now that I am back on my usual network my service spikes up and down while my phone is in one spot. THIS NEVER HA

Question

So sorry to hear about this experience, @Breaddrink. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a p

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1 y ago

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Unable to send texts

Texts between boost members in my family are fine.If I send to an account outside of the network, they just spin and report back that they were unable to send.This happened to my son's phone for several weeks, and his is now functioning again, and just started doing it on my phone 2 days ago.What ca

Question

So sorry to hear about this experience, Q@Heliboy. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a pri

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10 m ago

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Why do my texts come all at once?

I originally signed up with Virgin, and have been using an iPhone 6S I bought from them.  When my place of employment sends texts to all employees (about 20 of us), I don't receive the original text or the replies until about three o'clock in the morning.  Then my phone goes crazy alerting me to all

Question

So sorry to hear about this experience, LoChap. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a privat

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1 y ago

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troubleshooting device

Because my phone suddenly started dropping calls & having no internet I followed the steps given to dial ##72786#. Now it says activation not completed & unable to establish a wireless data connection LTE:ESM x EMM 13 APN null. Any suggestions? Phone has 4 bars but no 3G or LTE.

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