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So sorry to hear about this experience, @LeviS. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a privat

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Super Slow Data

My data is so slow I can barely use it. Just last night it was so bad I couldn't even access web pages, so I figured I was being throttled due to being over my data cap. So I paid my full $60 monthly bill early, and restarted my plan. It didn't help. My data is still insanely slow, and now I spent $

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We understand your concern, @twm, and we apologize. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel whe

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1 y ago

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Unexplained charges for non-existent incoming texts

I'm being charged for dozens of incoming texts that were never received, apparently due to a system billing problem. Despite many hours on the phone with Boost customer service and multiple escalation,s nothing has been resolved. Text blocking is not possible as I never receive any texts, so there i

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So sorry to hear about this experience, @garlandskyler. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to

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10 m ago

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$0.00 amount due

I just tried activating my phone with a boost sim and it won't let me send any messages or make phone calls. My wife even tried to put a dollar on my account to get it to work but it still says limited connectivity.

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So sorry to hear about this experience, @Kreekon. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a priv

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10 m ago

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Unlocked Phone was Locked Again

I request an unlock a couple days ago, and then I received a message to restart my phone. After restarting, my UICC Unlock said it was not locked. Great, so I turned off my phone and tried a different SIM, but it said it was invalid. I checked UICC Unlock and this time it says "Your device is locked

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We understand your concern, Bhchopnik, and we apologize. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channe

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1 y ago

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Boost not supporting there products and customers.

I just had the epitome of poor customer service with Boost Mobile.  I called customer service because I angry with recent interaction with them and a retail store.  About 6 weeks ago I purchased online from boost a Coolpad Legacy.  From day one I have had nothing put problems with the phone. I wante

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So sorry to hear about this experience, @Ijustjason. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take thisto a pr

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1 y ago

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Phone not working -_-

I am having an issue with my phone today and its going on 8 hours now.. It completely stopped sending/ receiving texts/calls. Says no service and at times there will be no bars at all but I can restart the phone and it will show 4-5 bars LTE. The wifi allows me to get online but thats really it. I h

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So sorry to hear about this experience, DB3Beast. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a priv

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10 m ago

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Boost Mobile Activation (Help Needed)

My new Iphone SE works great but I cannot activate it. I enter my info even with a new number and it says his iphone is not available for activation even tho I don't have service at all, All I want is an easy plan to choose and an effective way to activate the phone but there is always twists n turn

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So sorry to hear about this experience, @PhiOmicronXi. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a

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10 m ago

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Can my locked Boost Mobile still connect to WiFi if I cancel my plan after it is activated?

I bought a Boost Mobile Moto G Fast that can't access wifi unless you activate a plan. I bought a plan and activated the phone, but if I cancel the plan will the phone be able to still access wifi since I already activated the phone?

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So sorry to hear about this experience, @jisunreiner. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a

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1 y ago

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Galaxy S9+ won't send MMS messages

I activated my S9+ at a Boost store this week.  The phone was reset before activating service. Using the Messages app it will not send a message as a reply to a group text as MMS and will not send a photo via MMS.  Send group conversation is turned on.  I noticed the Access Point Name on the phone i

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So sorry to hear about this experience, @Lbeltr. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a priva

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1 y ago

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No LTE service

no 4G since 7/31/2020, Galaxy S9. The problems appeared to begin on or around the latest software update.Going through reactivation by dialing ##72786# does NOT solve the problem."PRL Update" and "Profile Update" from the settings app both fail.Boost, your service hasn't been working properly for al

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So sorry to hear about this experience, @rfmas. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a privat

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1 y ago

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Having an awful experience with your services

I bought a Samsung Galaxy S20 three months ago. It was just after the business settled out after Virgin Mobile folded into Boost. I bought it online because it was quite an upgrade from what I had, and the website said it would come ready to use. Boost made me upgrade to a 5G phone plan that was alm

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So sorry to hear about this experience, @user1989. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a pri

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1 y ago

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LG Stylo 3 Help needed

I have noticed that every since the Covid19 Quarantine lockdown first began in America a few months ago, that (sometimes) when I receive a phone call, that my phone will not *always* ring, and it will not show up as a missed call in the call logs, and lastly the only way I even know I received the c

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So sorry to hear about this experience, @MandyM4802. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a p

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10 m ago

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iPhone XR Swap Problems!

Unable to swap new iPhone XR purchased from Boost Mobile from my currently working iPhone 6,   …”We had trouble processing your ICCIC. Please try again.”  “Firmware Upgrade Required”  - it is current.  Phone tech support says my sim card is bad, doubtful, and they have NO replacements to send me. Un

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Sorry to hear that you’ve been experiencing this issue, Jtfrey16. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a priva

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1 y ago

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Galaxy a10e constantly going into roaming

Hey there, I've had this phone for nearly a year and about every week or two it goes into roaming for like two days straight I've put the ##72786# code in several times and it never fixes it...I'm at a loss and need some help

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So sorry to hear about this experience, @drew49093. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a pr

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1 y ago

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lost 4g service

last week i lost my 4 g service called boost they said hey were doing tower updates an be done by sunday. its thursday and i still have only 3g, so i take it into the boost store and they yell me basically its the update an i now have a 3 g phone.  just bought this phone a 3, 4 months ago. s9+ for 3

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Hey there @Kellyg18! Thank you for bringing this up to our attention. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a p

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1 y ago

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Galaxy S20 Activation Issue

I just received my Samsung Galaxy S20 5G that I ordered from Boost Mobile (to replace my Galaxy S8 which has died). The S20 came with a different SIM card in an envelope, so I removed the SIM card that was in the phone and replaced it with the one from the envelope. I went online and went through th

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So sorry to hear about this experience, @Tina4net. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a pri

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1 y ago

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Can't make a call or send a text on my Galaxy S8 for over a week now

I'm in eastern PA. and unable to make a call or send a text on my Galaxy S8 for about 10 days now.  While I have a cell signal my phone settings says I am "disconnected" under the "Mobile network state."  (Found under About phone/Status/Sim card status) and there is no "3G" or "LTE" label by the sig

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