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So sorry to hear about this experience, @Blackwood2020. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to

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iPhone 12 pro - ordered - Fedex says delivered - Phone not Received

iPhone 12 Pro -per fedex was delivered at my door on 12/31@1-06pm. No phone was at my house.Called fedex 1/3/20 - said delivered. I advised it was not received. They opened a case - and said would get back to me and still have not1/5 called Fedex said still pending someone will call me back. No call

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So sorry to hear about this experience, @metatron. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a pri

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10 m ago

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Unlocked 2020 iPhone SE not compatible BYOP

I purchased a brand new unlocked 2020 iPhone SE to order new service and entered the imei in the compatibility checker. It keeps getting an error. Tried calling boost support and they told me to call Apple. Please help.

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So sorry to hear about this experience, @Khanm481. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a pri

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1 y ago

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Samsung A20 overheating issues

Hello everyone I'm writing about my Samsung A20 having over heating issues.  This has recently begun.  For starters phone was purchased last year in October.  Phone has been great, have been a fan of it, until recently.  I've been getting a message saying the phone is over heating, when it's not eve

Question

So sorry to hear about this experience, @freshbaked. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a p

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1 y ago

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Can't make a call or send a text on my Galaxy S8 for over a week now

I'm in eastern PA. and unable to make a call or send a text on my Galaxy S8 for about 10 days now.  While I have a cell signal my phone settings says I am "disconnected" under the "Mobile network state."  (Found under About phone/Status/Sim card status) and there is no "3G" or "LTE" label by the sig

Question

So sorry to hear about this experience, Fadeke4real. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a p

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1 y ago

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Forgot My Order Number

I ordered an iPhone yesterday but no confirmation email was sent, I even checked the junk mail. I don’t understand, they charged my card for it yet I have no way of tracking it.

Question

So sorry to hear about this experience, @RayRhodes. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a pr

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1 y ago

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LG Stylo 6 not eligible to swap?

I've had the same Boost Mobile account since I got my first smart phone and have been able to swap devices before.But when I go to activate under already have an account I put in the new IMEI number and it says the decive is not eligible to swap.Am I doing something wrong?Please, I'm very bad at tec

Question

So sorry to hear about this experience, @pjboost2307. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a

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1 y ago

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S10e no 4g LTE

I've been on 3G for the last month. I haven't been able to connect to 4Glte at all. I still have data left before I'm supposed to be throttled into 3g. I've switched between, CDMA, lte, automatic. Still 3g. I've updated the phone profile and the prl still no 4g lte. Is this because boost is no longe

Question

We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Pleas

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9 m ago

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Won’t let me log into my account.

My app and my browser and private web browser even are all telling me I cannot log into my account and to try again later But when I tried to log in on my boyfriends phones web browser I did so with no problems and I’m really just wondering why it works on his device and not on mine. Bin also the he

Question

We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Pleas

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1 y ago

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Not receiving text messages

All night and all day I've had to turn my mobile data on when I'm trying to to because I'm not receiving basic text messages without it being on I'm not connected to wifi because I dont have any and I've used almost all of my data this month so having to turn it on is aggravating

Question

So sorry to hear about this experience, @dmpinder. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel wher

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1 y ago

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Is there a Fraud/Legal department, Someone used my bank info to pay Boost

Hello,This week someone attempted to use my bank information to purchase Boost Mobile service two separate times.  I need to know what phone number I need to call in order to get my money backI attempted to call twice into customer service, and because I personally didn't have a Boost account, they

Question

Hello, @lc46204! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account i

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1 y ago

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52gb?

While looking at my dashboard on boostmobile.com/myaccount, I see in the data info section that the allotment of data has gone up from my 32gb to 52gb. Was that an error? I'm on the $60 plan. Also, I did research that boost is going to have more 52gb plans in the future with Australia. Will American

Question

Accepted Solution

Hello, @marlinpuppy! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private accou

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1 y ago

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Premier Grace Period Program opt out/unenroll

Want to get out of this so I can boostup.  Been holding me back.  How do I unenroll or opt out.  Been with Boost 11+ years.            =

Question

Hello, @jelliott2011vt! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private ac

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1 y ago

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"It appears your billing address is invalid. Please enter a valid address."

So I have tried to order the Moto G Fast on different web browsers and both my phone and computer and it will not let me cause it says my billing address is invalid which it isn't. My address is verified, it is the same address for both billing and shipping and it will not let me proceed. My card ha

Question

Hello, @minaoka! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account i

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9 m ago

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Cancel Order

Hello, I placed an order with Boost Mobile but accidentally entered the wrong shipping address so I wish to cancel it. Who can I contact to make that happen?

Question

Hello, @Timnuckels33! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private acco

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1 y ago

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Phone calls I didn't make

There are calls in my call log I didn't make most are to WA state some are to my contacts. On 9-22 there are about 6 calls I didn't make please help me stop this

Question

Hello, @Sbetenbough! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private accou

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1 y ago

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Outgoing calls show ‘No Caller ID’

Hello, when I make outgoing calls I have been told by many that it show’s ‘No Caller ID’. I have reached out to Boost several times and it hasn’t been corrected. Can someone please help me out with this? I have an iPhone SE 2020.

Question

Accepted Solution

Hello, stephsonnier198. That’s not what we like to hear. We truly apologize for the inconvenience. We'd like to look into this for you. Would you mind sending us a private message with your phone number and PIN to verify your account? To send a priva

 commented 

1 y ago

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I need a supervisor to contact me tomorrow morning.

I'm really tired of having to call customer service bout everything that goes wrong with my service, my internet, and just bout everything... I've never had a service provider that didnt care bout their customers until I switched to boost... almost everyone that I talk to everytime I call are rude,

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