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My gas card won’t work in my machine

Question

 • Account Questions

152

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agents

I need my account number to switch out of Boost Mobile. Please and thank you.

Question

 • Account, Payments & Billing

20

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To Boost Agents

This is for Agents of boost mobile. Here are a few questions for you all who work at boost. The rules are simple answers and refraim from telling us about the new QOS bull that we've read alright on to the questions.1.) Do you use your own Boost mobile service or are you with another provider?2.) Ca

Question

 • Plans and Add-On Services

672

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To Boost Agents Regarding number

Hello I tried to activate my phone by transferring my phone number however I had difficulties and I wanted to know if I could just get a new number with boost. Thank you

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 • Plans and Add-On Services

131

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Customer Service Agents Deleted my account without my consent

After purchasing a brand new unlocked Galaxy A71 and another brand new boost mobile SIM card on the 24th, I tried to use the online activation tool to connect the phone to my account. The Tool was not able to activate the phone and SIM. After that, I contacted customer service for help. They said th

Question

 • Account Questions

115

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I dont understand what u mean by click on any agents picture? where are the agents to even click on?

 commented 

1 y ago

 to the conversation: 

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Forgotten Pin

Im trying to disconnect my daughter phone but Boost says they need the pin number to do that and my daughter claim she forgot it.please help!

Question

It’s sad that the agents are not all trained the same but I was able to get this taken care of thanks to this great agents help

 commented 

9 m ago

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unlock

I had a Iphone XR that I had to replace due to water damage. when I got my replacement from apple they agent explained that I would have no issue unlocking my phone when the time came. the agent explained that i had just under two months to go and would be able to unlock when i call. instead of gett

Question

Here's the resolution for those that have the same problem in the future.After working with the agents via private message I was able to get my phone unlocked.Thank you to the agents that helped resolve this.

 commented 

1 y ago

 to the conversation: 

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iPhone 6s unlock request for apple warranty replacement

I had an iPhone 6s that was about a month shy of being active 1 year and thus eligible to be unlocked. The phone stopped working and under apple warranty it had to be replaced with a new iPhone 6s. A couple months afterwards I tried to get the phone unlocked but was denied because the new replacemen

Question

Then why does your agents say it is??

 to the conversation: 

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Factory Unlocked Samsung Galaxy Note 10+ wifi calling not showing in settings

My Note 10+ has had the wifi calling on other services but when I put the Boost Mobile sim card in my phone the wifi calling setting has disappeared. I have been yold wifi calling should work with my device. So how do I get it back? I roam at my house and need the wifi calling to work. Can someone h

Question

Where do I click on an agents name'yo leave a private message

 commented 

1 y ago

 to the conversation: 

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Login issue

I haven’t been able to login into my boost mobile account. I tried going into that app in which it tells me some sort of error and when I go sign in it tells me that I put the wrong number and pin when I know they are correct

Question

Understood. One of our agents will continue assisting you in private.

 commented 

1 y ago

 to the conversation: 

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service

So I have a Samsung S9+ that I bought here when Boost took over Virgin, I had no service at all for 4 days after the storm passed thru north New Jersey, now since Sunday, 8/16/2020 I have had nothing but very poor 3G service, when it works, I have this condition everywhere I have gone in New Jersey,

Question

Same problem, are there any agents currently available to help?

 commented 

7 m ago

 to the conversation: 

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Suspended

My account has been suspended how do I get my phone number back

Question

Boost agents were unhelpful. Could not offer a solution. Back to the retail store I go.

 commented 

1 y ago

 to the conversation: 

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Cannot send MMS texts with pictures or video

I just activated my boost service a week ago, and since then i cannot send texts with pictures or video. My phone is a Galaxy S10 that I purchased online unlocked. I have tried soft resetting the phone, reseting my networks, none of that has helped. Regular text only texts will go through, I can rec

Question

Oh:( I’ve spoken to 4 agents and none of their steps are correct:/

 commented 

1 y ago

 to the conversation: 

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WiFi Calling on the Expanded Network?

Hey, I have an iPhone 11 on the Expanded Network (T-Mobile Network) and I see in settings that there is a feature of WiFi Calling, but whenever I try enabling it, it says “Please contact Boost Mobile to enable Wi-fi Calling”Please help cause i’m curious to see if I can enable it.

Question

Hi, andreagoodman. We replied to your PM. It is not a live chat. Response time depends on our agents availability.

 commented 

1 y ago

 to the conversation: 

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Coolpad Surf Need Phone Number

I don’t know the “phone number” for my Coolpad Surf to re-activate my subscription. I know I have to privately message an Admin but no one has gotten back to me.

Question

No thanks. Not wasting my time again. I've tried dealing with agents in the past without any resolution.

 commented 

1 y ago

 to the conversation: 

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Cannot send MMS texts with pictures or video

I just activated my boost service a week ago, and since then i cannot send texts with pictures or video. My phone is a Galaxy S10 that I purchased online unlocked. I have tried soft resetting the phone, reseting my networks, none of that has helped. Regular text only texts will go through, I can rec

Question

Hi there, ftbotc. Thanks for contacting us.  What did the support agents and the website say about it?

 commented 

1 y ago

 to the conversation: 

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Brand new unlocked iPhone SE activation

Hello, I purchased a brand new unlocked iPhone from Costco.However I am unable to activate it.I tried online and spoke to two different customer support agents but to no avail. I don’t understand why I can’t activate it. It’s clearly not the phone so it has to be a technical issue with Boost compute

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I’ve called, the agents cants assist, only a manager can but when they submit the request sprint turns it down

 commented 

1 y ago

 to the conversation: 

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I need assistance but I cant see private messages

I'm unable to see private messages so you wont be able to assist through private messages

Question

Hello! We appreciate you reaching out! Please call us at 1-866-402-7366, our customer services agents will have access to tools needed to fix this for you.

 commented 

1 m ago

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Samsung Galaxy A10e : Sprint OMADM Activation Incomplete (Internal Error 103)

About a month ago, I received the SIM card for the 5G upgrade. Since changing the SIM card, I have been experiencing dropped calls many times mid-conversation, and people on a call with me have difficulty hearing me. Today, I decided to call the Customer Care line, which gave me reset instructions.

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