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Hello, @Sonyai Sims. Thanks for reaching out. Please send us a PM so we can check if there are any offers available for you. To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of

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2 m ago

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Upgrading

I will be with boost officially 12 months in May of this year and I was wondering could I upgrade my iPhone 6splus to the iPhone 11 or Xr. I was told

Question

The account number is 619479354.- Fonsy82

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2 m ago

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Want to get my account number

Can't get signal in my area so i want to switch to cricket wireless

Question

Hello, Soul. Thank you for stopping by. In this situation, you'll need to go to a Boost Mobile store so they can further assist you. If you have any other questions or concerns, please let us know. We're here to help. - Kira_M

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2 m ago

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Device Swap Issue

Hi all. I need help. I just bought a factory unlocked refurbished Samsung Note Ultra. I know with these device you have to purchase an all network sim

Question

Thanks for replying. I've marked your message private so we can discuss your account. Would you be able to share your phone number and PIN, and the MEID of the phone and ICCID/SIM card number? - JohnJ7

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2 m ago

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Service goes in and out

I just activated a iPhone XR (bought from boost) and swapped from a Moto g7 (also from boost) I put the new SIM card in my new iPhone and tried set up

Question

Hi there Jacob. Using a used sim card on another phone will not work. Not all unlocked phones are compatible with Boost mobile. Please visit www.boostmobile.com/bring-your-phone/ and enter your Device ID to check if your phone is compatible with Boos

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2 m ago

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Swapping phones

I’ve been trying to swap my SIM card into an unlocked iphone8 plus but every time I entered the SIM card number it told it couldn’t be fou

Question

Understood. For your actual mobile data usage, please refer to your online data usage. - Victor21

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2 m ago

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Virgin mobile to Boost Sim Card

I have my virgin mobile phone but I'm on boost network. I've been trying to use the data free music apps. I've tried two and theyve both used my data.

Question

Has the update reached your phone yet? If not, we can not complete the steps to installed the update.

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2 m ago

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One Ui 3.0 Android 11 - on Samsung Galaxy S10 & Edge Lighting not working

1. As of 2.13.21 device still states 2.5 v10 - software up to date. Samsung rolled out update in January. What is the hold up?  When will device

Question

We have reviewed your account and we can see that, unfortunately that plan is no longer available once you change to a different plan since it has already expired. We apologize for the inconvenience this may have caused.- JohnJ7

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2 m ago

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Keep old plan with new phone

I just bought the new iphone se from Boost. I have the $30/mo w/autopay w/10GB plan and would like to keep that plan. How do I do that and use my new

Question

Hi there, Santora. If the family plan is set with a different number, you need to unlink the lines and set the plan again to choose a different number as your primary line.

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2 m ago

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Wrong phone number as primary account holder

Hi there, I finally purchased 4 iPhones for my family. I got them all the same day and unfortunately I forgot which phone was mine because 3 were the

Question

Hi there. If the device is not recognized, it means that is not compatible with our service.- Annie1424

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2 m ago

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Is Sprint LG G8X compatible with Boost?

I have a sprint unlocked LG G8X. Tried the IMEI at https://www.boostmobile.com/bring-your-phone and it doesn’t seem to recognize it at all, givi

Question

Hi there. We're sorry to hear about your experience. You may need to visit a Boost Mobile store to verify if you're eligible for an upgrade. If there's anything else we can assist you with, please let us know.- Annie1424

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2 m ago

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I need a new phone

I have an issue with my Account. This morning I woke up and my phone said the sim card was not active and the phone would not work. I checked my accou

Question