Oh no! Sorry to hear about your phone, Brianfabula. We can definitely help you recover your account. Please send us a private message so we may work directly with you.- EdmundM

Hello, @Sonyai Sims. Thanks for reaching out. Please send us a PM so we can check if there are any offers available for you. To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of

The account number is 619479354.- Fonsy82

Hello, Soul. Thank you for stopping by. In this situation, you'll need to go to a Boost Mobile store so they can further assist you. If you have any other questions or concerns, please let us know. We're here to help. - Kira_M

Hi there! If you have not made any device or SIM card changes in your Boost Mobile account in the last 120 days, you can go to a Boost Mobile store and apply for a device upgrade discount. You can find the stores close to you and their contact inform

Thanks for replying. I've marked your message private so we can discuss your account. Would you be able to share your phone number and PIN, and the MEID of the phone and ICCID/SIM card number? - JohnJ7

Hi there! An advanced payment may be returned to your account balance accessing your account's dashboard. You can do so clicking here https://boost.co/2JrCBVl. Do bear in mind that cancelling an advance payment will not refund the balance to your car

The previous plan is not compatible with the network your phone is activated on. Boost Mobile works with two networks right now: Our nationwide network and the new expanded network. Your new phone is active on the new expanded network.- Reinhardt_S

Hello, RoseHowe. Thanks for your inquiry. Some calls are accepted from prepaid calling cards, but it is not determined by Boost. Example: www.800call4less.com. Some prepaid calling services require a credit card. Prepaid calling charges are available

Hi there Jacob. Using a used sim card on another phone will not work. Not all unlocked phones are compatible with Boost mobile. Please visit www.boostmobile.com/bring-your-phone/ and enter your Device ID to check if your phone is compatible with Boos

Understood. For your actual mobile data usage, please refer to your online data usage. - Victor21

Has the update reached your phone yet? If not, we can not complete the steps to installed the update.

We understand and we are "keeping up" If the phone is indicating up to date at the moment, the newest update has not been received by your phone. We were able to verify the following: As of Feb 1, 2021:   the update One UI 3.0 update based

Carriers are not involved in the process of sending the updates. That's done by in your case "Samsung". This is information we tracked down for you to be aware of. When the update is available, it will be sent out accordingly. - Victor21

We have reviewed your account and we can see that, unfortunately that plan is no longer available once you change to a different plan since it has already expired. We apologize for the inconvenience this may have caused.- JohnJ7

Hi there, Santora. If the family plan is set with a different number, you need to unlink the lines and set the plan again to choose a different number as your primary line.

Hi there. If the device is not recognized, it means that is not compatible with our service.- Annie1424

Hi there. We're sorry to hear about your experience. You may need to visit a Boost Mobile store to verify if you're eligible for an upgrade. If there's anything else we can assist you with, please let us know.- Annie1424

Dalacia Nicholas Thanks for the information. We know these are difficult times. Boost was able to offer free or discounted services for several weeks and we hope this assisted you. We are committed to keeping you connected with friends and loved ones

Hi there FReeFaLLeN4KeY! Sorry for the delayed response. Support is available from 6 am - 10 pm CST Monday–Friday, and from 6 am - 9 pm CST on weekends. Are you experiencing any issues with the activation of a device?- Reinhardt_S