Hi there. For that information, your attorney or the police have to contact our law enforcement department. If you have any other questions, please don't hesitate to ask.

Good day @Pwattis Thank you for contacting us, and apologize for the inconvenience. We'd like to assist you with your request. Unfortunately, we're currently unable to receive private messages through this channel. Would you please contact us trough

Hi there! Sorry for the delayed response. Support is available from 6 am - 10 pm CST Monday–Friday, and from 6 am - 9 pm CST on weekends. Did you check your Boost Mobile account to confirm that the payment was not applied directly? - Reinhard

Have you also tried different web browsers? - AmyM25

We can verify the card to confirm, however, that error is mostly because it was not scanned correctly. We will do our best to help. We are unable to assist you via this channel at the moment due to some technical issues with private messages. Please

Sorry to hear about this experience, Jonathan. Please send us a private message through Facebook https://bit.ly/2WZB1jW or Twitter https://bit.ly/2AwZFkg - Royt

Sorry to hear about this experience, Laura. We want to help. Please send us a private message through Facebook https://bit.ly/2WZB1jW or Twitter https://bit.ly/2AwZFkg - Royt

Hi. Please enter the Device ID here https://activate.boostmobile.com/bring-your-phone?intnav=TopNav:Phones:BringYourPhone or visit a Boost Mobile store to check if your phone is eligible. You'll need to purchase a new SIM card when you Bring Your Own

Hi there Michael. There are 2 methods for filling a claim with Brightstar Device Protection: Web Claim: Go to myphoneguardian.com (Preferred Method) Telephone Claim: Direct customer to contact Brightstar Device Protection Customer Care Center o

Hi there Jacob. Thank you for contacting us. We do not have any words on this yet. Any updates will be posted on our website. You may also try your nearest Boost mobile store. - Victor21

Hi there Anthony. There are some requirements to unlock a device:-The device has been active for at least 12 months on the same account.-The device has not been reported as lost or stolen.-A payment has been made within the last 90 days.-The devi

Hey there, BostonGeorge98. We are sorry for the late response. Are you still having issues? - JohnJ7

Hello, wsavage8655. I'm sorry to hear that. Definitely want to look into this for you. Has your device sustained any physical damage (wet, dropped, broken, etc..)? - JohnJ7

Hi there Mark. Thank you for contacting us. Boost mobile does not repair shattered screens. In this case you would need to address the issue with the " store's" manager. - Victor21

Hi there Kimberly. If you have 180 days or more with your current device, you would be eligible for a discounted upgrade at your nearest Boost mobile store. Please visit the following link to find your nearest Boost mobile store: https://www.boostmob

Sorry to hear that. To pass on lower cost of plans and services to our customers, we are unable to apply funds to accounts for monthly plan credit, or free days of service.

Hi there! If you already have money on your account balance and you want to change plan, you can do it online at https://myaccount.boostmobile.com/sign-in.html. We can also assist you. Do you want us to access your account and help you with the price

Hello, Twobil01. Thanks for reaching out to us! I'm sorry about the trouble. Definitely want to look into this for you. Did you verify if your unlocked iPhone is compatible with our service on the website?- JohnJ7

HI there There Jeanelle. Are you referring to unlocking the phone to use on another carrier, or unlocking the screen due to entering the wrong code several times? - Victor21

So sorry, a used sim card will not work and it needs to be activated in a Boost mobile store. - Victor21