Official

Accepted

Unanswered

Advanced Filters

Search Results (531)

Activity
Account Info on closed account

I closed my account and now need proof that I closed the account. How do I obtain the info? I am having trouble accessing my account now.

Question

 • Account Questions

13

2

0

Accidentally tried to pay the bill on secondary account

Accidentally tried to pay bill on secondary line . I need help to get my money

Question

 • Account, Payments & Billing

10

1

0

Late payment

Im low on money because I work at a hospital and caught covid can yall please leave my service on until the 25th of January?

Question

 • Account, Payments & Billing

8

1

0

Payment Methods

Fixing my payment method is a problem that for weeks now hasn't been fixed yet, so what do I do move to another network that won't ignore me and the issues at hand

Question

 • Problem Solvers

8

2

0

Planning to switch everything to boost, quick question

I see that In store they are offering a free Samsung A20 when you switch. I was originally virgin mobile and I know they are being merged/moving to boost services https://speedtest.vet/ https://showbox.tools/. Would i qualify as a "switcher"? Do i have to stay on the required 50 a mon

Question

 • Samsung Phones and Devices

34

1

0

Have questions, LF answers!

Okay, so I'll try to keep this relatively short. I'm currently using Sprint Prepaid (so I don't have a sim card in my phone). I'm wanting to switch my family to Boost because their starter pkg is SO much better than what Sprint offers (even though they're a subsidiary). 1st Question: https://x

Question

 • LG Phones and Devices

12

1

0

Payment Method

Keeps declining my payments in ultimate Golf miniclip game that doesn't exceed my account balance for weeks now very upset

Question

 • Problem Solvers

6

1

0

Motorola G

I purchased a Motor G from one of their ads if you switched the phone is free and pay for first month did upon activation the representative did something wrong. I asked for supervisor she said this is what I'm going to do sign you up for the EBBT program that way you can get your phone back on quic

Question

 • Other Phones & Devices

13

1

0

How do I get my account number?

How do I get my account number?

Question

 • Account Questions

32

1

0

Which phone is compatible with the $100 plan?

Which phone can I purchase on the Boost Mobile website that I can activate the $100 SIM card with? The website is not clear on this.  

Question

 • Phones and Devices

37

1

0

Iphone 13 Pro Max

If I get an unlocked iphone 13 pro max will I be able to add it to boost mobile?

Question

 • Phones and Devices

14

1

0

Credit

Needed to be credited for my account because I was unable to use my service because of a sim card issue

Question

 • Payments & Billing

16

1

0

Laura

In Nov. 2021 I signed up for a Family Plan with our family's 3 phones. When I got our credit card bill for Nov. I saw that Boost had charged me twice. Boost customer service refused to correct the mistake, and told me to call Visa. Visa reversed one of the charges, and now Boost has suspended one of

Question

 • Account, Payments & Billing

11

1

0

Visual Voice Mail no longer functional

My Visual Voice Mail is saying "You have new message that cannot be download"

Question

 • Problem Solvers

17

1

0

Upgrading sim card

I saw in your frequently asked questions that if I'm already on the expanded network that I don't need to take further action. However, I keep getting a message that I need to upgrade my sim card. Do I need to do this or not?

Question

 • Network & Coverage

38

1

0

5g update

I have a Samsung Galaxy A02s. I keep getting emails telling me I have to upgrade my phone to be compatible with the 5g network. One of the phones suggested to me is none other than the Galaxy A02s. What am I missing?

Question

 • Samsung Phones and Devices

64

1

0

S21a

I already use boost with my s9, I ordered an s21 online. When it arrives will I be able to just turn on the new phone and switch from the s9 to my new s21? And keep the same number, same plan.

Question

 • Plans and Services Knowledge Base

8

1

0

Account hacked?

My bank notified me this morning that multiple hundred dollar amount transactions were placed (and refunded, and then placed again, and then refunded, and then placed - very confusing) on my card with the same exact header + ref number as my boost mobile payments. I’m having to cancel my card and ge

Question

 • Account, Payments & Billing

21

1

0

Traveling abroad

Currently, I am traveling abroad and have no need for my Boost phone service. I would like to stay with Boost and I prefer not to lose my phone number. Can my account be suspended until I return to the US.  My service was paid up to Dec 5 and I plan to return to the US about late April, ea

Question

 • Account Questions

5

1

0

Can't Create a Family Plan or Change Details

I recently moved over to Boost Mobile and because of a mistake at the store the two lines I moved over were given separate accounts instead of both being on a family plan. This is costing me $100 a month instead of the $80 as promised.  I was told I could change this before billing, but suppor

Question

 • Plans and Add-On Services

14

1

0