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Expedited shipping late

I placed my order Thursday 6am PDT it was shipped Thursday night at 7pm I should have it by Friday.  but no. Fedex says it’s still across the country and estimated to be delivered on Monday. And the shipper disallowed for me to even pursue the option of holding the package for pickup on Sat

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 • Problem Solvers

9

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data issue

I’m two days into my billing cycle and i’m already receiving messages stating i’ve used most of my data and speeds will be slowed. The service just restarted 10/12 and i haven’t used close to 35gb of date. Example:BSTFreeMsg You exceeded your data usage cap of 2048.000MB. We have reduced your d

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 • Problem Solvers

9

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Sim card

Why does my SIM card want to send me a message? I have been to several boost stores and no one can help me.

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 • Problem Solvers

45

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Recently got a new sim card and now my service is awful.

Ever since I got the new sim card installed - I have terrible service. I will have four bars and my text messages won't go through.  I will have service one second and no service the next. 

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 • Problem Solvers

88

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Do I have to upgrade to a 5g phone?

I got an email the other saying I may lose service if I don't upgrade my phone. I have a LG Stylo 5, I've had it about 2 years and it works perfectly fine. Is this email just to get me to spend money? Or will I lose service if I don't upgrade. Also, my daughter has the LG Stylo 4 so will her phone w

Question

 • Account Questions

147

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Cancel

I want to cancel my boost order

Question

 • Account, Payments & Billing

35

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Boost mobile ebb

I can't complete the activation process it keeps saying bummer sorry this sim card has not been activated

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 • Problem Solvers

5

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slow internet/failed connection

slow as hell or connection interruption messages. i pay 50 a month to get mobile hot spot. When i test my internet speed with google or any other service ill be lucky if it goes over .10 megabyte NOTICE THE DECIMAL. if you don't ill spell it out. one tenth of a megabyte is my internet speed with boo

Question

 • Network & Coverage

9

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Help

My phone is telling me to activate the phone and my wifi is not working

Question

 • LG Phones and Devices

6

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Accepted Solution

is my iphone 8 plus compatible with the expanded network?

Simple question: Is my iphone 8 plus compatible with the new network? I've looked for a list of compatible phones but haven't been able to find one. I was extremely satisfied with Virgin Mobile for over 12 years and was ported over to Boost when VM closed their business. I'm wary of Boost and swi

Question

 • Phones and Devices

21

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How to recover PIN when Boost phone is dead?

My toddler managed to get soup inside my phone and completely bricked it, but I can't remember my PIN. The store can't help without a PIN, only open a new account for me. My account got locked for too many login attempts while the store clerk was trying to help me. The FAQ and chat bot only give PIN

Question

 • Problem Solvers

15

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Iphone 13 pro max

So I ordered the iPhone 13 pro max today at 5:18pm I paid for expedited shipping when will I receive my package

Question

 • iPhone

11

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How long does it take for a phone number to be recycled? Could I place the phone number I need onto a temporary plan?

I just canceled my boost subscript, but still need to transfer over important information over to my new phone. How long does it take for a phone number to be recycled or can I place that number onto a temporary plan?

Question

 • Problem Solvers

18

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Service Plans

The list of service plan descriptions list unlimited talk and text. They also list 'Mobile Hotspot' with what looks like a data figure (e.g. 12GB) on the more expensive plans.  What is 'Mobile Hotspot' supposed to mean?  I understand 'Mobile Hotspot' to be a function of the phone but what

Question

 • Phones and Devices

11

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How do I access previous text?

Hi there. I'm Christine. I have had this service for many years. I had the same number back when Virgin switched over to Boost and before. I need to access old texts from a specific contact back in 2017 but I no longer have the phone I used then. How do I view the actual texts from that timeframe, o

Question

 • The Geek Den

13

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Boost Mobile

Now I see why ppl go's Metro PC cuz boost Internet is slow when you try to watch videos on YouTube it takes forever for it to download the service sucks... and I think I'm going back to Metro PC ain't no think I am yall Services slow And the internet🤦🏾‍♀️ wish I could get my money back

Question

 • Your Boost Blogs

19

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jptxo8

i have a original tmobile samsung galaxy A12.... thing is that my network comes in n out several times a day... and my mms is not working aswell.. it is up to date on software and i tried several different apns

Question

 • Phones and Devices

6

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Taken advantage of / Ripped off

I purchased a I phone 11.  5 days ago. The very next day, less than 24 hrs . I returned to  the Boost Mobile store because the phone was having issues, I could not get incoming calls and service was horrible. I waited at the store in parking lot as no one was there, I called several times

Question

 • Account, Payments & Billing

28

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Accepted Solution

EBB Help.

I signed up with EBB program and was approved, so I tried it with boost and was also enrolled with them. I ordered the SIM Card as they said to but apparently my phone was too old, so I was told to go to the store and buy a new one. When I reach the store I told the woman I need to buy a new phone a

Question

 • Problem Solvers

55

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CELERO 5g Manual, specifications and support are absent

This device is an absolute question mark for FOUR departments at Boost. The representatives didn't know that there was such a phone, and IF you go to your device in the Dashboard, instead of CELERO 5g will appear only the Serial Number, making impossible for the technical support department to know

Question

 • Phones and Devices

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