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Problems receiving texts after SIM card swap - iPhone XS

After having my new SIM card activated on 11/16/21 I have been receiving some (but not all) of my texts many hours late. I never had this problem when my old SIM card was in place. The texts that come in late have been coming in all at the same time. Twice I have had three texts come in at the same

Question

 • iPhone

18

1

0

Samsung Galaxy S8

Will my Samsung Galaxy S8 work with the new network after Jan 2022? If not, what can I do?????

Question

 • Phones and Devices

26

1

0

CELERO5G not that good

Bought a CELERO5G per BOOST Mobile suggestion ..the phone is not that good......after 2 days of activated, the phone started to NOT send the TEXT Msgs to my contacts.........also every time is freezing and I have to wait until the phone display responds to my touchs......the previous one phone was a

Question

 • Problem Solvers

3

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0

Suspended account

Hello,my Dad is from Zimbabwe during his visit to the US he purchased a phone from a boost mobile exclusive dealer and paid in full on 8/11/2021 east mall grand rapids,the phone is a Motorola G stylus 5G,now my Dad is not in the states anymore his now in zambia and his phone won't work with any oth

Question

 • Account, Payments & Billing

25

2

0

Plan restart.

I've had Boost for awhile now, but I have never done a plan restart because I didn't even know that it was a thing. The funds are in my account balance, but I was wondering how a plan restart works. Does it just take the funds out of my account like it would on a regular payment? My payment due

Question

 • Account, Payments & Billing

18

1

0

INVALID FED EX TRACKING NUMBER!

The phone I bought on Boost website shows as shipped, but the fed ex tracking number shows as 'invalid'!

Question

 • Account, Payments & Billing

24

1

0

Account number

Yes i need my account number lately the service has been horrible and i use my phone for work and when it goes down i am at a sitting stop

Question

 • Account, Payments & Billing

8

0

0

False tracking numbers

I ordered a iPhone 8 Friday and I was sent an email notifying me my package was shipped attached with a tracking number Saturday but the tracking number is invalid through FedEx & threw UPS please help

Question

 • Problem Solvers

10

0

0

I would like to cancel my order

I want to cancel my order but don’t know how. I was told something by a staff member that was not true. I don’t know how to cancel things and need help. Thank you!

Question

 • Account, Payments & Billing

8

0

0

Worst service ever

I paid 100 dollars for phone service with a phone I brought over from metro I got the edd deal and they told me I wouldn’t have to pay anything for 6 months which is good because I go to school online and use my phone for going to class home work banking I drive a tow truck so I need my phone all da

Question

 • Account, Payments & Billing

8

0

0

Time frame for unlocking my phone

Maybe I don’t understand what’s involved in truly unlocking a phone so another SIM card will work but I started this process Wednesday and today (Saturday) Boost customer service said yes, the phone is unlocked. Never got any notifications. Tried the new sim again, called THAT carrier (who has alrea

Question

 • Motorola Phones and Devices

13

0

0

Order processing

I ordered a day ago and it still has not processed. Do you know when it will? also if I buy a phone can I activate it and not buy cell or do I have to buy cell for my phone to work

Question

 • Network & Coverage

4

0

Activating New Sim -- Do I need to call CS or can it be done via chat?

I received my new sim for the expanded network. The instructions in the box said to call customer service or visit a store. Can the activation be done through chat, too?  (or just on the phone or in-person?)

Question

 • Phones and Devices

33

1

0

EBB Program

Go to local store to complete application to receive hotspot device wrong address was given by local store. My enrollment id # 619692. Receipt provided an incorrect address. How can I change the address? Setup callback through Customer Service when they called me the phone disconnected.

Question

 • Problem Solvers

33

1

0

How do I cancel on order for an i phone that is still processing

I would like to cancel an order for an i phone that was ordered two days ago and is still in process. How do I go about this.  Thanks

Question

 • Phones and Devices

7

0

0

Why is boost overcharging me on Sales tax?

It appears I am being overcharged sales tax on a phone I am trying to purchase. I live in California, MO and according to MO dept of revenue total sales tax for my location is 6.98%.  the phone I am trying to purchase is $129.99.  sales tax should be $9.07 making total price with tax $139

Question

 • Account, Payments & Billing

13

1

0

Who owns Boost?

Who owns Boost Mobile now? Is it Sprint, T Mobile, or DISH?  If I have an issue who do I take it up with?

Question

 • Network & Coverage

22

0

0

Forgot my order number

2 days ago I ordered a boost mobile and forgot to take a screenshot of my order number. And I have not received a confirmation or shipping information. Can anyone please help me if possible. I would greatly appreciate it and you as well for taking the time to help this ding dong of a lady here. Lol

Question

 • Account Questions

58

1

0

Im owed a refund

Purchased a phone on boost mobile.com. NEVER received it. NEVER got order confirmation email. Therefore, I CAN NOT TRACK IT. Getting NO HELP WHATSOEVER FROM ANYONE AT BOOST MOBILE. I've got reference # from my bank stating payment has been posted. Gave reference # to the person trying to help me. B

Question

 • Payments & Billing

15

0

0

Expedited next day shipping

I ordered a new phone yesterday (Wednesday) around 4pm EST and did the expedited next day shipping. It still hasn't shipped yet today (Thursday). Why?

Question

 • Problem Solvers

36

4

0