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I've been having Internet Problems

Newly discovered vulnerability can let hackers impersonate LTE mobile device users, researchers say. German researchers have found a new vulnerability on 4G/LTE mobile devices that could allow hackers to impersonate the phone's owner. I've been using Boost a little over a year and the support people

Question

 • Network & Coverage

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Celero 5G - Scratched/Cracked Screen - When will spare parts be available

My Celero 5g screen has a scratch/crack across the top. Local repair services have told they can't fix it as there are no spare parts for this new model of phone. When will spare parts become available. Can Boost help me get the screen fixed? Thanks.

Question

 • Problem Solvers

63

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Support is a Joke/Non-Existent

Sweet lord... Came over to Boost from Virgin Mobile. No issues until Boost sent me a new SIM card for their expanded network.  Ever since I am relegated to 3G at my house, which has several towers in a good proximity, and every time I leave my house, my service drops for at least 15 minutes. R

Question

 • Problem Solvers

15

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FUCK BOOST MOBILE

After countless trips to the store I'm being charged multiple times for a SIM card that I did not need nor did it fix the issue and being told we don't know what to tell you but you can go ahead and pay your bill again and also countless contact attempts by phone for support being told to reset my n

Question

 • Problem Solvers

89

1

Cancelled phone number out of the BLUE

I've been notified that Boost mobile canceled my phone number without any prior notice or incidences to provoke such a move. They claimed that after 8 years of being a loyal customer, I violated the terms by "making and receiving too many calls" "making and receiving too many texts and having confer

Question

 • Your Boost Blogs

17

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WTCELER05G

My phone calls keep dropping and Boost Stores are no help. I have taken it to 2 stores in Tucson and the calls are still dropping after 2 or 3 minutes.  I want a solution for this problem or a refund for the phone.

Question

 • Phones and Devices

17

1

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Unlocked iphone on boost?

I want to buy an iPhone 13 , but Boost is sold out. If I buy the unlocked version directly from Apple, can it be activated on the Boost network? I am a current Boost customer, not switching carriers, just phones.

Question

 • Phones and Devices

62

2

0

Boost Stole My Money

After Sitting on the phone for hours still nothing NO PHONE OR REFUND AND GOING ON DAY 5 ... DONT BUY OR SERVICE THROUGH BOOST THEY WILL STEAL YOUR MONEY AND GIVE A MILLION EXCUSES ON WHY YOU CANT HAVE IT BACK ...

Question

 • Your Boost Blogs

10

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Stylo 6 screen

My Stylo 6 screen is useless. How can I forward my calls to another number since I still technically have service?

Question

 • LG Phones and Devices

9

1

0

New phone unable to transfer to Boost.

Got a phone and it is Boost compatible. My old phone is no longer working & would like to use the one I got. I called customer service and they said to set it all up online. I used your website but I have gotten to the screen in which you input the SIM card's #.... it keeps saying after I enter

Question

 • Network & Coverage

27

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Preventing SIM Swap

What extra security measures are available for me to prevent a SIM swap scenario; where a thief attempts to gain control of my phone number and switch it to another device? Right now, it seems that ONLY a 4 digit code is necessary to hijack my account.

Question

 • Phones and Devices

27

2

0

Accepted Solution

Please help. Accidental

I accidentally put money into my secondary account to pay phone bill. I did not know I had to pay from primary account. I want money back on my card please or transfer money to primary account

Question

 • Account, Payments & Billing

14

1

Can I buy an iPhone directly off Apple? And how could I set it up?

So I finally decided it’s time to get a new phone. The TLDR version of it is I can’t have one delivered to me through the boost website and the store near me doesn’t have it. So questions are this Firstly, will it work with no issue? Secondly, would it mean I just chose the option to set up wit

Question

 • iPhone

12

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EBB Program

Trying to enter my information, so I can start receiving EBB benefits, but it wont allow Me to.

Question

 • Account, Payments & Billing

15

1

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Expedited Shipping

I purchased a new phone after I was told that my more expensive phone wouldn't work after the 5G update. I explained to the lady who assisted me that I would like my order expedited even though she told me that it was the weekend and wouldn't process until Monday. I need my new phone as soon as

Question

 • Payments & Billing

13

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Account History

I would like to know the date I became a Boost customer, how many years??

Question

 • Account Questions

14

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Unlock my phone it’s been over 12 months

how can I unlock my iPhone 12 Pro max

Question

 • iPhone

33

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Account number

I need my account number

Question

 • Account Questions

12

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EBB / Lifenetwork

How do I find out about the EBB plan from Boost?

Question

 • Account, Payments & Billing

21

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Phone activation

Trying to activate a phone, having problems. Can anyone help me get my phone activated? thank you!

Question

 • Phones and Devices

24

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