Official

Accepted

Unanswered

Advanced Filters

Search Results (606)

Activity
ICCID Not Found in Expanded Network

I recently purchased a new Moto G Power from the website, as I had to upgrade from my old 3g device. Did not assume I would have an issue considering I have been with Virgin Mobile/Boost for years. Apparently there seems to be an issue with the NEW simcard that came with the NEW phone. ICCID is not

Question

 • Network & Coverage

47

1

0

Juega Ya?

I received a message saying that I signed up for $5 Juega Ya and there would be a $40 monthly fee. This is not accurate and I did not authorize this action. Please remove this from my account.

Question

 • Account, Payments & Billing

5

0

0

SIM card sends message

Since installing the new SIM card, whenever I need to restart my phone I get a notification that my SIM card has sent a text message I can cancel or approve. Thenthe message disappears and pops again 30 seconds or later.  Any idea what this is? 

Question

 • Problem Solvers

59

1

0

Sim mesage

I keep getting this “primary sim sent a text message “ with options accept or decline ive tried all the steps and it doesn’t go away it’s really an annoyance I’ve switched carriers for this !

Question

 • Your Boost Blogs

8

0

0

Get a 5G sim card but the Sim Card is not Formatted???

Most of you have probably received the text to upgrade your sim card due to the 3G network shutting down in the next few months. Boost is not communicating that you may need a 5G phone in order for the "new" sim card to work. I have a iPhone 7+. My phone says "Sim card not formatted." I know that I

Question

 • The Geek Den

98

2

so i got the 5G SIM card ..

i had gotten a text that 3G would not be supported soon, so i moved forward with a 5G SIM card; however, i'm not quite sure how it works. i do not plan to change to another phone or anything, but the only options are if i am going to switch in order to active it or whatever. can i just switch out th

Question

 • Problem Solvers

79

1

0

No data

I paid the billed amount for monthly payments and I still dont have data. I need it for work and i don't understand why its not working

Question

 • Account, Payments & Billing

9

0

0

Celero 5G Notification Sounds

Any one with a Celero 5G figure out if you can set a specific sound just for text messages? I am unable to figure out how to do this or if its even possible. This is the only phone I have not been able to do this with and one notification sound for all my notifications is not helpful at all.

Question

 • Boost Beat News

15

0

0

Account not authorized to call this numberauthori

I get a message saying my account isnt authorized to call this number. It only happens for some numbers. Never had this happen and was able to call the number the day before. I have lg stylo 5 for now

Question

 • LG Phones and Devices

7

0

0

Grandfathered Virgin Mobile

So I had a grandfathered plan. 235$ in my account. Then they upgraded the network. They required that I upgrade my phone. I bought a phone that they said would work. I waited. I checked the imei and it was ineligible. I had to send it back. I had to buy a phone directly from boost. Then my service

Question

 • Account Questions

31

1

0

Forgot Pin, cannot access old phone

I cannot remember my pin for my account. Boost wants to send my pin to reset to my old pin. I have purchased new phone, old one completely died. SO, I cannot receive new pin. So I cannot activate the new phone!

Question

 • Account, Payments & Billing

12

0

0

ebb and free phone?

Why doesn't boostmobile send a free phone with the EBB plan? All the other companies do that. I couldn't even find info about if they send a phone or not clearly displayed on the website. Now I have to go over a month without a phone because I can't afford to buy new devices like all the rich people

Question

 • Phones and Devices

27

1

$5 mini me

I just received a text from Boost that $5 mini me has been added to the account. I added no such thing. I want it GONE. 

Question

 • Account, Payments & Billing

13

0

0

Phone Service Issue

I am in Atlanta and my phone stopped working. It will ring but I cannot hear or dial out.  Is the service down?

Question

 • Plans and Services Knowledge Base

14

0

0

Celero 5g: Samsung A22 5G Cases Fit

Hey all, I bought a case for a Samsung A22 5G and it fits. The screen sits higher than I like in the case though.I got in about two days from Amazon. Hope this helps!

Question

 • The Geek Den

10

0

0

Unlock my phone

I tried to set up face recognition which I thought was working. Several hours later I tried to unlock my phone and face recognition would not recognize me.  I eventually hit reset.  Now I'm getting "USE PASSWORD AFTER RESTART. Your password contains at least 4 characters, including at lea

Question

 • Account, Payments & Billing

11

0

0

Ordered phone over website

Hi, can anyone help me with an order i did on friday for a brand new galaxy s20 SE? I ordered  it on friday and the status says it shipped, but i have yet to receive it

Question

 • Other Phones & Devices

22

0

0

Error Code 97

When i send a text i wait a bit and then at the bottom of my screen it says "can't send messages with boost mobile error code 97"

Question

 • Text Messaging

8

0

0

I entered my address incorrectly for a sim card order and need to change it.

As the title states, I need to change the address for an order. I was advised on the phone to log in and change this myself, but I have no account yet because I have no SIM card. How can I ensure that my SIM card arrives at the correct address?

Question

 • Account, Payments & Billing

11

1

0

5g network issues

I just recently purchased a32 (5g version) and in my house I had pretty bad signal, but as of within the last 48hours, I literally get none. I've already tried calling customer dervice/tech support and have gone through basic & advanced troubleshooting. No improvement. It's not the phone beca

Question

 • Network & Coverage

28

0