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Charged twice for payment.

I always pay on time and on the same time each month, I go into the location with cash or card IN PERSON and pay. I went to a store location on the 14th of November (maybe a few days before, after) to pay my bill of $114, all went through no worries. Well two days ago I get a charged showing on my a

Question

 • Payments & Billing

9

1

0

Cancelled my order

I'm trying to buy a phone using boost up and they cancelled my order. I used boost up 2 years ago with no issues and I haven't moved or changed addresses since. I need a new phone because mine is turning off on it's own and wont turn back on for an hour. I know this is happening to a lot of people a

Question

 • Problem Solvers

9

0

0

Upgrade

I have an iPhone XR from boost and I had this phone for almost a year so if I ask can I upgrade to a newer phone ?

Question

 • Account Questions

18

1

0

How do you upgrade?

I just got my 5g sim in the mail, how do reactive a phone that's already activated on another sim? All I'm trying to do is upgrade to the 5g chip I'll be damned and leave boost if I have to buy another phone.

Question

 • Problem Solvers

52

1

0

How can I ask for a password to unlock the phone.

I have had my phone since August 6th. I do not have access to any of my telephone instructions, box, etc.  I set up fact recognition, seemed okay.  A couple hours later I tried to unlock the phone through face recognition but it would not recognize my face.  Finally I hit resent.&nbs

Question

 • Samsung Phones and Devices

9

1

0

Need my phone unlocked

I can't use any other SIM card because boost Mobile has my SIM card locked on my phone

Question

 • Rules & Guidelines

22

1

0

iPad Pro

I presently have an iPhone 13 Pro Max connected to Boost and I'm considering buying an iPad Pro that will have Wi-Fi and G5 Cellular connectivity. Will I be able to connect the iPad to the Boost network? It seems like that should be possible, perhaps as it's own phone number? Any special account dea

Question

 • Phones and Devices

7

1

0

Boostup and Debt Card Not Working to Buy Phone

Hi there, just trying to purchase the iPhone 13 Pro. I'm being forced to purchase a new phone because Boost is discontinuing service for me. I currently have a Samsung Galaxy s8, and it's been very good. Being forced to switch by 31 December 2021, I'm hoping to get this problem solved. I've called a

Question

 • Payments & Billing

16

1

0

SIM

Are Sim Cards Still Free ?????

Question

 • Other Phones & Devices

45

2

0

When is the Eau Claire Wisconsin Boost Mobile store opening back up??!!!!!

Does Boost Mobile even know that one of their "Certified Boost Mobile Dealer" store is temporarily closed. I am clearly frustrated and angry; my daughter is a customer of BOOST MOBILE and  I want to move my number from Straight Talk and I received a business card from the nice manager of my Bo

Question

 • Account, Payments & Billing

10

1

0

Lg stlo 5 screen total black unresponsive

My phone as I was on it totally blacked out and went unresponsive I couldn't double tap the screen or shut it off unless I do it by holding the power button and the down volume button it is fully charged it is like the display chip has gone bad which I hope not please help me to fix it

Question

 • LG Phones and Devices

6

1

0

Anybody actually getting okay service?

I have zero issues with Boost in my area at all. Or within a 3 hour drive of me in any direction. Boost service works extremely well in Sacramento, California area. No difference whatsoever in Metro PCS or Boost service wise at all whatsoever at all, I mean theyre both TMobile, and even TMobile is a

Question

 • Boost Beat News

22

0

0

SIM Swap on Samsung S10 Model # SM-G973U

I have a Samsung S10 Model # SM-G973U, I called 2 days ago to have my phone unlocked. I noticed it was unlocked this morning. My UICC Unlocked = "Your device is unlocked to support any SIM." So I power down the phone remove the old SIM and installed the new Orange boost SIM. Turn in the phone it boo

Question

 • Boost Beat News

24

1

0

Can't remember PIN and outside of the US

I have called and contacted Boost several times to no abail and with some of the rudest CSRs I have encountered. I need my account number but I have forgotten my PIN. I jhave also moved outside of the US so I do not have service to receive the new PIN, and will not be returning for at least a cou

Question

 • Problem Solvers

18

1

0

Boost MOBILE EBB website doesn't work!!! Please help!!!

Your website to confirm EBB eligibility is broken. I entered in all my information, then it asked for address. After I put in everything it requested and clicked "continue ", the site just sits there. It's been like this for a week. Since Dish took over, Boost has gone downhill!!!!

Question

 • Problem Solvers

30

1

0

Network issues

iPhone 7 keeps going from Lte to 4 g never had this issue until last month

Question

 • iPhone

14

0

0

Motorola G Power 2021

Finally got updated to Android 11 today around 6pm.

Question

 • Motorola Phones and Devices

14

0

0

0

Cancel an order

I need to cancel an order

Question

 • iPhone

10

0

0

Disconnect call

Your customer service woman hung up the phone me. I was trying to purchase a phone but Boost has been canceling my order 6x. I am very upset. and it’s hard to talk a live person because of push this and that

Question

 • Problem Solvers

11

1

0

What is the the Unreasonable Use section and where is it?

I have been a customer with Boost Mobile for the past 10 years, with the same phone number. Last week my phone got cut off(in a middle of a phone call nonetheless) and all of a sudden the number is no longer in service. After long hours of being on the phone with customer support, being transferred

Question

 • Problem Solvers

16

0