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Can't get passed the "We had trouble processing your ICCID. Please try again." error.

I have recently bought a new phone and want to swap to it. I entered all of the necassary information and when I pressed continue, I got a screen saying I needed to update my firmware. After i finished updating the firmware, I got a new error saying "We had trouble processing your ICCID. Please try

Question

 • iPhone

10

1

0

Update now phone says emergency calls or restart

The other day my phone (LG K51) said to finish updating restart phone. I restarted my phone and now it goes to a screen that says I have a new sim card and it gives me the choice to make an emergency call or restart. I restart it and the screen shows up again. I can't do anything on my phone. I even

Question

 • LG Phones and Devices

19

2

0

No service

It has been 2 days now I can't send texts or call anyone spoke with someone and they said it was the towers getting upgraded next to where I live. I cant even recieve phone calls they go straight to voicemail. My Bill's paid till the 2nd of every month. Something needs to give and pronto.

Question

 • Account, Payments & Billing

6

0

0

I can't log into my account

I can't log into my account through either the browser or the app. It tells me invalid number and/or invalid email. Then it says forbidden 403 error....And I've had this number and email for over a year with boost.

Question

 • Account, Payments & Billing

26

1

0

Suspended account

I'd like to unsuspend my account please.

Question

 • Account, Payments & Billing

2

0

0

New SIM card, Boost saying I need a new phone

Tried to activate my new SIM card in iPhone 7plus. Went to multiple stores and called customer service multiple times and they keep getting an error message saying my phone is not being recognized on the network and I'll need to buy a new phone. What is going on with this??? Anybody else having trou

Question

 • Account, Payments & Billing

15

0

0

New celero 5g data not found exception

Just bought this phone from walmart.com and cant swap to it.

Question

 • Phones and Devices

6

0

0

Desbloqueo de LG Stylus4

Quiero liberar de compañía a un LG stylus4 Soy de México

Question

 • LG Phones and Devices

2

0

0

Cancel Order

I ordered a phone online and I want to cancel my order. Please help.

Question

 • Problem Solvers

7

0

0

Shipping

I ordered a phone yesterday (Black Friday) at 9AM. I payed $12 for next day, but still says processing 26 hours later. Is Black Friday considered a holiday ? When can I expect it after paying the premium shipping price?

Question

 • Problem Solvers

5

0

0

order cancelation

My order keeps getting canceled. Iam trying to finance a phone for boost up all of the sudden it gets canceled and the money is in my account i really need help

Question

 • Problem Solvers

16

2

0

Resolution: Can't send MMS messages

A week ago, I brought my Samsung Galaxy A51 to Boost. After inserting my new sim card and activating, I was unable to send pictures, mms text or group text messages. After a week of this, I contacted customer support, after completing several troubleshooting techniques none worked, I was then transf

Question

 • Text Messaging

7

0

0

Out of unlimited 4g data on our family plan again.

Once again we are out of unlimited 4g data this month rendering our phone service for internet use unusable. When we signed up over 8 years ago it said unlimited 4g lte data and not anything about 2g after only 35 gigs. We have 5 people on our plan. I am canceling if high speed data is not turned ba

Question

 • Account, Payments & Billing

14

1

0

Is anyone else having problems with fraudulent billing by Boost Mobile?

I have contacted customer service for nearly a year each month about double billing on my account. They are incapable of removing this and getting it straightened out. I spend countless hours each month on hold trying to get a customer service rep on the line, and once I do we have to go through the

Question

 • Account, Payments & Billing

23

0

0

iphone xr and iphone se

i went to a local boost dealer and they have a iphone xr and and a iphone se instock that i was going to buy but they told me that after jan 1 that they will be out of commission is this true or am i safe to buy and activate ?

Question

 • Phones and Devices

10

1

0

Hotspot isn't working

My bill is up to date and paid for, but my hotspot isn't working.

Question

 • WiFi Hotspots & Accessories

9

1

0

Bought unlocked iPhone 13 pro max from apple store

I currently have the new expanded network SIM card in my iPhone 8 Plus. Am I able to transfer SIM card to iPhone 13 from apple store and activate online Myself?  Or do I need to call customer care and they can and will activate it for me ?  Thanks in advance 

Question

 • Phones and Devices

29

1

0

Transferring from old iPhone to new Iphone

I am going from an iPhone 6 to a new IPhone from boost. Do I activate new phone before or after I transfer all content from one phone to another ? Does it really matter? Are customer service reps authorized to activate a new phone AND transfer data from old phone to new phone???

Question

 • Your Boost Blogs

35

1

0

BOOSTUP

can I "gift" a boost up phone to another active account??

Question

 • Problem Solvers

16

1

0

Hypnosis

How does one learn the jedi mind trick to get boost to physically ship my replacement cellphone soon? I ordered a brand new phone from you guys on Nov. 7 and I received it on the 11th.  I tried "swapping" that very same day and couldn't.  I contacted you guys and got told to wait 24-48 ho

Question

 • Phones and Devices

6

0

0