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Mrs

Haven't received my phone yet

Question

 • Phones and Devices

10

1

0

Deployed military SIM unlock requirements

My daughter is in the Marines and deployed in the middle east. We bought an unlocked phone that recently got destroyed and the other phone that she has is the boost Moto G Stylus and she wants to unlock and use that. The service is current and all that but the phone is only a few months old. What wo

Question

 • Other Phones & Devices

8

1

0

Can’t swap devices online

I’m trying to switch my boost service from my old phone to my new phone, I’ve put the required info but it keeps saying “This device is not eligible to swap.”

Question

 • iPhone

12

0

0

can’t make calls with new sim card

I install the new Sim card last night in my iPhone SE and now I cannot make or receive phone calls what do I do

Question

 • Phones and Devices

19

0

0

Invalid Order Number???

On Oct 21 I ordered a new sim card for the expanded 5g. I received an e-mail confirmation & order # that said I would receive a tracking # when it ships. I have still not received a y shipping confirmation, and when I went to the "check order status" page & put in the order #, it came back a

Question

 • Account Questions

72

4

Cancel Order

I wish to cancel an order I made for a SIM card and digital reboost ePIN

Question

 • Account, Payments & Billing

9

0

0

Activation popup

Keep getting an annoying popup about activating phone after I factory reset it. I'm using it for wifi only now. Can I fix this?

Question

 • Problem Solvers

8

0

0

being forced to buy new 5g phone

I have had issues with my fairly newer phone bought through Boost for months, since May to be exact. First my wifi/internet/apps would not work if I wasnt inside my apartment. Then calls would randomly be dropped, texts wouldn't go through and I wouldn't notice the entire day until someone said they

Question

 • Phones and Devices

108

1

0

Suspended Account

Lost phone finally found it tried to pay phone bill and it says account is suspended how can I get help

Question

 • Account, Payments & Billing

16

0

0

No service message every 3-4 minutes

My phone service is HORRIBLE! I live in town and inside my own house I watch my phone consistently and repeatedly go in and out of service. Calls are dripped, people can’t hear me, messages do not send. It’s to the point I’m about to change carriers. Even with the merger with Tmobile it has not impr

Question

 • Network & Coverage

14

0

Alcatel Linkzone 2

if you do not have the Admin password that was send with the device - what do I need to do to regain getting back into the device interface? Thanks

Question

 • Phones and Devices

13

0

0

Wondering

I recently got a new SIM card I was wondering if I can connect service and use it for my GPS device

Question

 • Plans and Services Knowledge Base

12

0

0

help to unlock lg stylo 6

Hi, I'm in Mexico and I can't use the Boost Mobile network, when I try to connect to "Roaming RAT: GSM" or any other, a message appears that says "Can't connect to this network at this time, try later" . and for this I cannot make a call to customer service to unlock the device, please someone help

Question

 • LG Phones and Devices

18

0

SIM Card Exchange

Once replace replace the SIM card and stop making phone calls. Receiving text messages everything stop

Question

 • Samsung Phones and Devices

21

0

0

Can I go in store to BoostUp my fiances phone?

So we are on a family plan and hes the account holder. He works so he isn't able to go in store and get a new phone. I tried ordering the phone he wanted with BoostUp but it keeps saying our address is invalid (which it isn't. it is literally the same address we have on the usps website) so I kind o

Question

 • Phones and Devices

9

0

0

A32 5G $99..Scam ??

I ordered from a site -bestboostdeals.com and everything looked legit. They emailed me a confirmation email  and order number from an email id - no-reply@bestboostdeals.com. When I enter that order id on boost mobile tracking system, it shows the order id is invalid. Did I get sc

Question

 • Other Phones & Devices

42

1

0

Support

Every month I receive a message saying I’ve exceeded my data limit but I have the unlimited data plan so I don’t understand

Question

 • Network & Coverage

11

0

0

Want to switch

I'm with metro I want to switch to boost but no sim card or account with you

Question

 • Account Questions

17

0

0

Upgrade a SIM card

After upgrading SIM card cannot receive or make calls nor send text

Question

 • Problem Solvers

40

0

0

Phone order with no confirmation

I spent more than an hour with 4+ customer service people in an attempt to find my order number from a phone order transaction made 11/6/21. It is 11/8/21 and I still have not received a confirmation email or text even though the transaction amount went onto my bank account immediately. How is it po

Question

 • Payments & Billing

25

2

0