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Switching from another company

So I'm trying to find out how switching from another company works. I believe if you come from someone else like metro pcs for example,  you have certain offers and discounts.. and also certain phones that you can get.  I saw a sign where they were offering an iPhone or whatever.  Ho

Question

 • Tips & Suggestions

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How do I cancel my online order?

I just ordered an iPhone XR at 6:30 pm and I wanted to know how to cancel it.

Question

 • Phones and Devices

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I upgraded to 5g, now phone is useless, doesnt work at all now!

I got my 5g sim card today, talked to support, followed the steps given, turned off phone, reset network settings, updated software. Now my phone says invalid sim and can't be used at all, cant even revert back to 3g since the update was applied for the 5g network. Now im being told I have to upgrad

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 • Problem Solvers

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How do I reset my Celero 5g phone to factory settings if I can't get into phone?

Please give me instructions how to reset new phone not recognizing my new pin.

Question

 • Problem Solvers

182

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Purchase phone using 2 cards

I was trying to purchase a phone. I do not use my actual debit card for online purchases.  Instead I buy one time prepaid cards.  Attempted to purchase phone online but it only allows you to enter 1 card.  Called customer service and they said they could not enter more than I card ei

Question

 • Account, Payments & Billing

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Just bought a Celero 5g

I put in a security pin but it only recognized it once and now I can't get into my new phone. I tried to reset to factory settings per instructions found on internet but it hasn't worked. Tried calling Boost but can't get a live person on phone.   Help!  How can I reset my phone???

Question

 • Problem Solvers

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Galaxy A02s has the wrong phone number

I bought my wife a new Galaxy A02s and apparently when I set it up I put in the wrong phone number. It has all of her contact information but the number on the phone is my number so the caller id has the wrong name. Additionally, my phone now says I have no associated network and won't do anything.

Question

 • Samsung Phones and Devices

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Will Boost updating its' network mean I will lose my current hotspot data plan?

I received a notice today Boost is shutting down its’ 3G network and that my current hotspot will no longer be compatible. My hotspot is already 4G LTE, and there is a new CoolPad surf hotspot on your website. My greater concern is the new hotspot plan is for 35GB for $50.00 a month, whereas my curr

Question

 • Account, Payments & Billing

84

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Help

I want to use my existing phone and phone number and Sim card and switch to the EBB program

Question

 • Problem Solvers

29

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Future Coverage

f I understand it correctly, since Sprint divested itself of Boost, Boost temporarily has been using the AT&T network but plans to terminate the AT&T contract once its new DISH network is up and running. I'm concerned about buying a locked Boost phone if I don't know what coverage will be a

Question

 • Network & Coverage

74

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Order Process

I ordered the new iPhone 13 Pro on Saturday the 13th at 3:00pm EST. It is now almost 7:00am EST on Monday the 15th. I do get you guys probably do not do anything on the weekends. But I figured a tracking number would have come through already this morning. I paid for expedited next business day ship

Question

 • iPhone

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720-651-5044 - Fraudulent Number Being Used to Charge Boost Accounts for Texts and Calls

This is a Fraud number for calls and texts 720-651-5044 - Since this last week of October, when I updated my SIM card, I have been receiving non-stop calls being charged to Boost and Texts being sent from my phone to that number as well. I'm not the only one who keeps getting these messages and sho

Question

 • Problem Solvers

175

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Cancel my order I made online

Hi, I ordered a phone online and dont want it. I ordered it 15-20 mins ago! There is no cancellation option. Can you help cancel it?

Question

 • Phones and Devices

9

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Sim Card Update Issue

Went to Boost Mobile store to do required sim card update and when the tech put in the newer sim card we receive an error message that says "device not supported". The tech believes this has somthing to do with the phone needing to be unlocked by another carrier that the phone may have been linked

Question

 • iPhone

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So confused no one helping usa

I have an IPhone 6. I am told my phone can’t accept a new SIM card. With boost service one rep said I still will be able to continue to use my phone as is on 4g and another rep said I will need a new phone to have any service at all???? Which is it?!?!? When will I loose service if I do nothing?? I’

Question

 • LG Phones and Devices

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Unlock Length?

On November 14th 2021,it'll be a year of service on my phone, it's never been lost or stolen, I haven't swapped a device or damaged it,I bought it in full from Boost,but my service bill is due on the 15th,do I have to pay that first and how long does it take to be unlocked?

Question

 • Phones and Devices

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Another order processing question

I purchased the Samsung A51, I believe Saturday evening and also paid for the overnight shipping, I also have yet to hear anything from Boost. No confirmation or anything, no tracking number no order number. I did get confirmation that Boost was going to take the money just have not heard anything f

Question

 • Phones and Devices

3

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Possible a Samsung Galaxy S10E is 'locked'?

Hello, Decided to upgrade to a new phone. The 'old' phone is an immaculate Samsung galxy S10E that i purchased 2 years ago. put it in a case and added a screen protector from day one. Once I switched to the new phone I did the following: Reset the phone to default factory settings (wiping it i

Question

 • The Geek Den

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Contacting ANYONE about my phone ordered and still not received

CHAT has NO help whatsoever with a new phone order made. Calling 883-502-6678 has NO help whatsoever with an order made. Ordered new iPhone and have YET to hear if it's been shipped, no tracking info, NOTHING following up since I ordered it. I DID receive a confirmation about getting charged and tha

Question

 • Problem Solvers

47

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Mrs

Haven't received my phone yet

Question

 • Phones and Devices

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