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My Samsung Galaxy S20 -No sim card being read

Well after 5 hrs of my day between 3 calls with tech and being passed on as each person telling me "We do not have the tools here to resolve in this Department"..they literally each said that..must be part of a script. My Galaxy S20 that is 5 G compatible was brought over to the Expanded Netowrk and

Question

 • Phones and Devices

30

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Can I keep my current plan/ Hotspot Included with Samsung A02s

Samsung Galaxy A02s Color: Black Capacity: 32GB Will this phone work with my $35.00 month current Boost Service? Does it include a hot-spot connection? Need to upgrade my phone due to 3G going offline. Thanks

Question

 • Phones and Devices

11

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Boost Mobile Account Number

Boost Mobile unlocked my phone. I tried to bring my existing phone number to my new carrier, who asked for my Boost Mobile Account number. The number I use to login to Boost Mobile is my phone number. I can find no separate account number. But my new carrier refuses to accept my phone number as my B

Question

 • Account Questions

48

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Support Keeps Hanging Up on me

I bought a new phone on 11/15 with overnight delivery. I have not seen a tracking number and online status states still processing, i called twice, first was transferred and the support line went dead. I called back and the support person stated, my phone will be here today, when i asked for trackin

Question

 • Samsung Phones and Devices

20

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Accepted Solution

Why don't I have my phone yet

Ordered and paid for my phone on 11/2/21 a.still don't have it, what's going on? A hey customer

Question

 • Phones and Devices

60

4

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What is "NullPointerException" ?

I can't figure out why this pops up (NullPointerException: ) whenever I try to login to my account. It doesn't log me in and that error message appears in a red box. Happens on my computer and phone.

Question

 • Account Questions

34

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Is my Samsung phone locked?

I have a Samsung A20 which I used for a year and a half with Boost Mobile. How can I tell if it's locked? If it's locked, I'd like to unlock it. Thanks!

Question

 • Samsung Phones and Devices

37

1

0

Order still processing???

I ordered a new phone on Monday, November 15 at 8:00 AM. I paid for expedited overnight shipping because I rely on my phone for my job and my old phone is broke. As of Tuesday, November 16, my order still says "processing" and no tracking number is available yet. I've called the customer support num

Question

 • Problem Solvers

49

3

0

Loading Music on Celero

Just bought Celero to match expanded network.  When I plug in to my laptop to transfer music to the new phone, Windows Media Player does not seem to recognize the phone.  Computer recognized phone and SD card in Windows.

Question

 • Problem Solvers

9

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Calls NOT forwarding after upgrade

In a nutshell, I have ALWAYS been able to forward my Boost cell calls to my home landline using I always dialed *72 plus the ten digit phone number to transfer my calls to and press "send".  I would hear 3 beeps to signify the Call Forwarding activation.  To deactivate, I would dial *720,

Question

 • Network & Coverage

13

1

0

"Something went Wrong. Please try again later." when I try to swap my device

keep getting this error when trying to swap to my new Iphone SE from my old Iphone 6. I am using the expanded network sim card that came with the phone.

Question

 • iPhone

21

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Samsung Galaxy XCover Pro

Walmart recently had given salesfloor associates a Samsung Galaxy XCover Pro to help on the job and for personal use. I currently have a boostmobile phone and is wondering if it is possible to switch to this new phone.  The switch to device website says "cannot determine if your current phone

Question

 • Phones and Devices

16

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Order processing ??

My name is Chris and I purchased a Samsung A51 online Saturday night (11/15) around 5PM, I paid for expedited shipping. I still have not heard anything from you/Boost. No confirmation no tracking number no order number ...nothing. I have ordered phones from you before and have had excellent service

Question

 • Problem Solvers

18

1

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Order Still Processing?

I placed an order for a new phone on Saturday, Nov 13, 2021, 3:49 PM online. From my understanding, it should have been processed and shipped Monday Nov 15. It is now Tuesday afternoon and after checking my order status it still shows as processing, and the payment has been completed since Monday ac

Question

 • Payments & Billing

18

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Samsung A42 5G

Hi, I am looking to purchase this phone. Any known issues with the A42 5G and the Boost Mobile network and them playing nice with each other? Thanks Frank

Question

 • Phones and Devices

25

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Buy required 5G phone with $200 account balance?

Was switched to Boost from a Virgin Mobile PayLo plan a year ago. Can I use my $200 account balance to buy the required 5G phone needed to continue using Boost? We only use the phone for travel and do not have 5G in our local area. Thank you!

Question

 • Tips & Suggestions

37

0

Is anyone able to help me??

So apparently my phone has been terminated due to the new job I started and training was over the a phone so the calls were long, but I can't get ahold of anyone in customer service because my phone is off and there's no other option but phone calls... can anyone help me?

Question

 • Account Questions

10

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Waiting on new phone

Ordered my phone on the 13th and it still hasn’t been shipped out what’s the hold up????? Money came off my card immediately and still no phone or updates have been provided

Question

 • Phones and Devices

17

1

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Switching from another company

So I'm trying to find out how switching from another company works. I believe if you come from someone else like metro pcs for example,  you have certain offers and discounts.. and also certain phones that you can get.  I saw a sign where they were offering an iPhone or whatever.  Ho

Question

 • Tips & Suggestions

12

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How do I cancel my online order?

I just ordered an iPhone XR at 6:30 pm and I wanted to know how to cancel it.

Question

 • Phones and Devices

13

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