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service

phone not registered on a network message

Question

 • Plans and Services Knowledge Base

21

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0

Unsuspend account

I need to unsuspend my account

Question

 • Account Questions

17

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Account Number

Is there an alternate and less frustrating way to access my Boost Mobile Account number? I have tried calling Customer Care but there is a very long wait. I have my PIN number to verify my account.

Question

 • Account, Payments & Billing

19

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Connection

Daily slow connections...how am I supposed to get faster connections?

Question

 • Account Questions

11

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Cannot send or receive MMS text

My S10e updated on 9/22, since then I have been unable to send or receive mms texts. I have reset the the network settings, changed network mode from automatic to cdma and lte/cdma but neither worked, I have wiped the partition cache, cleared the data and cache from the messages app, updated my prof

Question

 • Text Messaging

35

1

0

Galaxy A51

I was told there is both a Galaxy A51 and a Galaxy A51 5G. Is this true? I only see the A51 on Boost but have seen the 5G version on other carriers sites. Is it not offered by Boost? Also, does that mean the Galaxy A51 will not work on the 5G network? Does the A51 currently offered on your website a

Question

 • Phones and Devices

22

1

0

complaints

i need to file a complaint. i need corporate office email.

Question

 • Account, Payments & Billing

24

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0

New T-Mobile network compatibility

So the word is that the T-Mobile network will not support Samsung phones under an S20......so why is Boost still selling A-model phones? Why is there no disclaimer ANYWHERE on their site about T-Mobile compatibility? WHY are the offering SIM cards when there is no guarantee this will work and there

Question

 • Phones and Devices

188

3

Coolpad surf issues

My coolpad surf stopped working suddenly, can connect but nothing works and red light for signal is on. Is it in network or my coolpad? Thank you

Question

 • WiFi Hotspots & Accessories

16

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0

apps

Apps like, wifi calling, Volt calling are hidden?

Question

 • Phones and Devices

14

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0

Alcatel linkzone hotspot

My hotspot is connecting but it's saying no internet

Question

 • WiFi Hotspots & Accessories

9

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0

Network Issue S10e

So I had a system update on my phone 2 days ago and now I'm not connecting to 4g lte at all and only sometimes getting a connection with 3g. My text and calls are fine. I've tried multiple rebooting process like wiping the cache, starting in safe mode ect... other than getting a new sim card I have

Question

 • Network & Coverage

117

2

0

Strange number showing up in my text logs

I was looking over my account and this number keeps showing up in my text logs that I don't know. Not in my phone messages, just the logs on boost.com.  This is the number, it doesn't belong to anyone I know 720-651-5044, and it just started happening today when I switched phones and went on t

Question

 • Account Questions

18

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Avaliable SIM cards (Specifically for the LG Wing)?

I've been looking into getting an LG Wing for awhile. Even though LG has stopped making phones I, I have found some people who are selling some. I was just wondering if the Boost Mobile SIM card will be able to be compatible if the phone is from an unlocked carrier? I'm not really sure how it works,

Question

 • Your Boost Blogs

12

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Can I switch phones while still paying boostup?

My dad's phone broke so I'm thinking of giving my iphone XR to him and buy a new one but it still has 11 BoostUp payments left. Is it okay to give the phone to him and I'll get a new phone but i will still pay the remaining BoostUp payments?

Question

 • Account, Payments & Billing

15

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Phone Support

Not receiving all text messages.

Question

 • Text Messaging

6

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0

5G samsung s10e NO MOBILE DATA

I have the Samsung s10e. I logged into myboost and saw that there was a message saying that I can get the new 5G network SIM card. I was excited so I called to get the card sent to me. While speaking to the guy he asked what phone I had I told him he said he had to make sure it was compatible he pu

Question

 • The Geek Den

38

2

0

Samsung galaxy s10e

For a week now I’ve been having trouble with my Samsung galaxy s10e. I called the 800 number help line and I did all the troubleshooting steps and I still didn’t have service or any help. I was told I’ll need a new SIM card that I was sent for free it took a week to get here and I called to have it

Question

 • Samsung Phones and Devices

49

2

0

Unable to keep grandfather plan with boost

I was a customer with Virgin Mobile for years and was grandfathered into a $30/month plan with unlimited everything (including 4G for 10GB of data). Went into the store today to change my sim card because I had gotten numerous messsages about needing to but the employee said that I would not be able

Question

 • Plans and Add-On Services

22

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Samsung Galaxy s10e bricked after update

My phone auto-updated on September 25th. After the update completed the phone could not connect to data, text or calls. I get 2 notifications that say "Please contact Sprint to unlock your phone" and "Invalid Sim card." I am not a Sprint customer. I've been with Virgin Mobile since ~2011 and had a s

Question

 • Phones and Devices

16

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