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Boost somehow cannot swap same model phone

Anyone know why boost cannot swap my phone with the exact same model phone? I bought a Moto Stylus G 2021 in July at Best Buy. It stopped charging and I used my protection plan to replace it. When I called boost to give them the new phones IMEI to activate it, they said it wasn't compatible. When

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 • Problem Solvers

20

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Refund? I topped Off With $80.00, Balance Over $100.00 BUT

Tmobile is sketchy in my area. Will not go with them. I topped off after information was received about my service ending unless I upgraded my phone. I have a ten year old flip phone which will be shutdown with 5G service at end of month. Sad! Should I contact my credit card company or will Boost v

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 • Problem Solvers

36

2

Virgin Mobile Pay as You Go Account

I have an old Virgin Mobile Pay as You Go that was transferred to Boost. I've been told I need a new phone to go with the new system and I chatted with someone who helped me find a new phone that would work with the new system.  However, now I am being told that my old account type is no lo

Question

 • Account Questions

67

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No defaults set

Am Ok i sopposed to have some defaults set on my phone and how do i do that? Also I accidently deleted my VPN how do I get it back.Third my voicemails won't download how do I fix this? Thank you

Question

 • Phones and Devices

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"activate your device" message continues to pop-up, even though i already activated and am using my boost mobile phone

I bought a phone, with SIM card, from Boost Mobile and activated it and I am using it. However, a warning message continues to pop-up, saying I must activate now or I won't be able to use my device?  How do I get rid of these annoying warning messages?

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 • Samsung Phones and Devices

27

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Are there two kinds of new sims cards?

What is a CMA card?

Question

 • Plans and Services Knowledge Base

13

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AT&T is sending out free replacement devices to 3G-only customers

AT&T is shutting down their CDMA network too, but they are providing free replacement devices for 3G customers. What is Boostmobile doing for their customers with 3G-only phones?

Question

 • Problem Solvers

80

1

Frustrated

How come boost mobile says a samsung galaxy s9 is not eligible for the expanded network but t mobile says it is?

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 • Problem Solvers

14

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Stuck with T-Mobile?

TMobile sucks here, nearly non existent it's so overloaded, plus we're so far down the priority que list. We were about to change phone service when Boost was all over the news as it was to switch to AT&T towers on the first of the year. Bought new phones with new sims as required, but still no

Question

 • Network & Coverage

14

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Saboteurs

My Boost Mobile phone is being Sabotaged in order to make me by a New Phone. All of a sudden Buttons have stopped working!! Can't search the Internet, I tap my phone and nothing happens. If Boost or any Company wants you to upgrade your phone, this is not the way!! I'll just find another Company!! P

Question

 • Problem Solvers

9

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Not able to get group txt

Why am I not able to get group txts or photos via txt??

Question

 • Text Messaging

21

1

MSS issue January 2022

Anyone having an issue of mms images or group chats not going through? If I'm on wifi in my house and get a group chat I have to shut off the wifi, wait for the mobile network and then it will download.  I tried both CDMA, LTE settings with no difference. Regular text works fine.

Question

 • Text Messaging

20

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START UP NEW PHONE WITH OLD NUMBER

Flip Phone to I phone SE'

Question

 • Account, Payments & Billing

15

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Preinstalled

How can I pick or remove preinstalled apps (Facebook, Twitter, Mega etc) on my new phone before purchasing? I don't use any of those apps and it just clogs up my phone! I Should have the option to pick what I want on my phone!

Question

 • Your Boost Blogs

9

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Plan change mistake

Intention what is to purchase one gigabyte of data for $5 and add to my monthly plan which I was paying $50 Unlimited. Instead my plan was changed to $35. I had $20 in my Boost account. Also $20 was taken out of my bank account. Tried for 2 days to get this fixed so far no credit to my bank account

Question

 • Account Questions

11

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Cannot send sms, mms, or calls

My father has texted me to check up on my dying mother and I cannot text him back. I cannot call him. I have no way to notify him of anything at all or I presume call emergency services should I need to because, "I do not have enough credit in my boost account"? Here's the keywords I receive when I

Question

 • Text Messaging

32

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Travelling Internationally

I'll be travelling through the UK and Europe for a few months and would obviously like to be able to use my phone. Would the international connect plus plan allow me to do this, or if i were to purchase a mobile hotspot add-on, would this allow me to use my phone on wifi while abroad? What's my best

Question

 • Plans and Add-On Services

7

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Moto G Pure new phone activation problem

At very end of going through phone swap I get an error that something went wrong and to try again later.

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 • Motorola Phones and Devices

13

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EMERGENCY

Hi, How are you? My name is Yane Rojas I contacted apple support and they told me that you blocked me, I am in Argentina and my cell phone does not want to work here, it does not grab my cell phone sim card. The cell phone was bought in the United States, later it was used in Venezuela and it ser

Question

 • iPhone

17

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The $100 12 month plan is not available in Puerto Rico

I tried to port in a number from Mint Mobile and activate SIM in Puerto Rico but the $100 plan is not available in Puerto Rico even though the Boost Mobile website says it is when entering a zip code from Puerto Rico. They said it is part of the new expanded network which is not available in PR.&nb

Question

 • Network & Coverage

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