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Can’t buy a phone cause of the boost Mobile website

I can’t buy a iPhone 7 Plus preowned just because of the website I entered everything and I mean everything correctly I have used several cards. And I

Question

 • Payments & Billing

160

0

0

0

I cannot buy a phone on the website - credit card declined by BOOST

This is the 2nd time this has happened.  It happened 2 years ago and I was finally able to get a human on the phone that could process the payment.  I

 posted 

3 months ago

 • 

Last response by 

Kira_M 

3 months ago

Question

 • Payments & Billing

135

1

0

0

I cant get a person on the phone to discuss my account

I have been  trying to get a human on the phone to order a new phone.  I keep getting the recording that just does the run around.  I cant order a pho

 posted 

7 months ago

 • 

Last response by 

EdmundM 

7 months ago

Question

 • Account Questions

93

1

0

0

I want to buy a Sprint Galaxy S10e; will the Sprint version work on boost?

So I want to buy a Sprint Samsung S10e. I looked up this information online, and it seems that it should work, but I just wanted to check here to see

 posted 

a year ago

 • 

Last response by 

Nosh_CxUx 

a year ago

Question

 • Samsung Phones & Devices

344

1

0

0

I refuse to pay the chargeback fee, how can i get my phone turn back on?

I am going to break it all the way down for you, so you understand why On Saturday January 12th, i switched my phone plan from $35 to $50. I paid for

 posted 

2 years ago

 • 

Last response by 

Wa 

2 years ago

Question

 • Account Questions

460

2

0

0

Can I buy a phone outside of boost mobile?

Can i use a phone that I buy outside of the boost mobile site with the monthly prepaid boost mobile account that I currently have?I bought the iPhone

 posted 

2 years ago

 • 

Last response by 

Traijan 

2 years ago

Question

 • Account Questions

394

5

0

0

new customer brought my own phone and did not get the plan I paid for

I signed up for the $25.00/month plan for new customer who bring their own phone which I did. However, I had an issue with porting the number from Ver

Question

 • Plans and Services Knowledge Base

8

0

0

Get service on my phone

I I can't text and I'm a can't make a phone call it keeps telling me emergency calls only or service not in service I have done everything to my phone

 posted 

a month ago

 • 

Last response by 

rosanna_crispin 

a month ago

Question

 • LG Phones & Devices

7

1

0

Accepted Solution

Bad service on the phone from rep

Does anyone else have issue with the customer service reps? I was told for 3 straight weeks now that the tower updates by my house will be done in 48-

 posted 

3 years ago

 • 

Last response by 

Boost_MasielQ 

3 years ago

Question

 • Plans & Add On Services

2K

11

0

Buy a VM phone, and then sell it and keep using my old phone ?

Can I buy a VM phone with my account balance which is pretty large, and keep using my old phone and just sell the new phone ? IF SO, could the new pho

 posted 

4 years ago

 • 

Last response by 

Boost_Ejay 

4 years ago

Question

 • Account Questions

2.2K

2

0

0

On the phone purchase page, it NEVER said that it is a pre-paid phone. How do I deactivate the pre-p

On the phone purchase page, it NEVER said that it is a pre-paid phone. How do I deactivate the pre-paid service?

 posted 

3 months ago

 • 

Last response by 

EdmundM 

3 months ago

Question

 • Plans & Add On Services

260

3

0

0

If I buy a new phone can my existing one be left on the plan as a back up phone, as only I will use

If I buy a new phone can my existing one be left on the plan as a back up phone, as only I will use only one at a time?

 posted 

6 months ago

 • 

Last response by 

Boost_MasielQ 

6 months ago

Question

 • Plans & Add On Services

80

1

0

0

I broke my iPhone 6 and I will buy a new iPhone 6. How do I activate my new phone?

I broke my iPhone 6 and I will buy a new iPhone 6. How do I activate my new phone?

 posted 

2 years ago

 • 

Last response by 

JamieB 

2 years ago

Question

 • iPhone

314

1

0

0

I bought a phone online

I bought a phone online and I didn’t log into my boost account before buying it and my order has said order processing since. I would like to cancel t

 posted 

8 months ago

 • 

Last response by 

Squid20 

8 months ago

Question

 • Payments & Billing

104

2

0

0

I need a new phone

I have an issue with my Account. This morning I woke up and my phone said the sim card was not active and the phone would not work. I checked my accou

 posted 

14 days ago

 • 

Last response by 

HELENMICHELL4U 

13 days ago

Question

 • LG Phones & Devices

7

2

0

I got a phone and sim from a friend

I got this phone and I added $50 to it not knowing that the phone number is currently active and I need to get the 50 up put on their back and put on

 posted 

2 years ago

 • 

Last response by 

JamieB 

2 years ago

Question

 • Account Questions

341

5

0

0

i ordered a phone and i cant find the order

yesterday I border a phone and I got a confirmation email today I search the order number and it dont appear so I decided to try againg now I got anot

 posted 

a year ago

 • 

Last response by 

hardmom 

7 months ago

Question

 • Account Questions

469

10

0

Wont let me buy phone on website

I have a family account with 3 lines. I replaced all 3 phones with phones I bought on the website. Shortly after, my daughter dropped her phone and br

 posted 

3 years ago

 • 

Last response by 

skyejamison 

2 years ago

Question

 • Payments & Billing

1.1K

9

0

0

Can't buy a phone online

So for a few weeks now when I try to buy a phone on the website, it keep getting an error message. This is getting really frustrating because I just w

 posted 

2 years ago

 • 

Last response by 

River616 

2 years ago

Question

 • Account Questions

3.9K

8

0