Your site needs a fixing - Bad
So I am still trying to figure out the mess after buying a phone from your website. My purchase is NOT showing up anywhere No agreement emails or anything. I have now sat on the phone for 20 minutes waiting for what you call "Support".
The issue today? I am digging around your site trying to find any information to my account and was locked out of your site because depending on what link I clicked, I had to sign back in. Banned for to many clicks!
Now, Finally, I got a hold of support. Is this place in a war zone? I swear I heard artillery shells blowing up in the background it was so noisy.
So this Asian Indian lady gets on (Very nice woman) Who CAN NOT SPEAK ENGLISH. I do not speak Khoisan, Tamil or Punjabi so I hung up.
It looks like I have to go and find a Boost store here in my town. I know where 4 of them are but they all are Spanish Speaking with very broken English.
I need to find an English speaking company as I am to old to learn new languages to get phone support.
So please, fix your site.
Put account information on the accounts.
Make it easy to get a hold of support.
Speak the language of the country.