digermania's profile

Thu, Apr 19, 2018 2:00 PM

Voicemail issues

I recently switched from Sprint to Boost. Voicemails that are left for me do not go to the native app on my galaxy s7 like they did when I was with Sprint. I get a text message that I have voicemail and to dial 1 to listen or a link to install app. The link takes me to an app called "Sprint visual voicemail" that says it's not compatible with my device. This app has the same appearance as the native voicemail app that came pre-installed on my phone when I bought it through Sprint. This app worked fine with Sprint but since coming to Boost it does not receive voicemail, I must call in now to listen. I have dialed 1 and set up my voicemail since coming to Boost but still voicemails don't come through the app. What do I do?

Responses

Accepted Solution

4 Messages

3 y ago

I got the native visual voicemail app to work. I went into settings and then apps and cleared the cache and data from voicemail app. When I opened the app back up it set up and is now working.

Boost Care

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3.3K Messages

3 y ago

Hi, digermania. Features like voice, basic text, and web will be available on eligible Sprint phones. Due to technical differences between the Boost Mobile and Sprint MMS platform, we CANNOT guarantee that MMS (aka picture messaging) will be available on these phones. In addition, we do NOT guarantee that all Sprint specific or other preinstalled applications may be available or functional.
 

4 Messages

3 y ago

Yeah, switching over took away my Wi-Fi calling. My MMS abilities are intact. I would like to use a voicemail app and not have to call in however. I'm very disappointed. Perhaps someone else will have a solution you're not aware of.

Boost Care

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1.7K Messages

Sorry to hear about this experience. We want to continue to assist you. Please confirm your phone number and PIN. - Royt

Boost Care

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2.2K Messages

3 y ago

That’s great, @digermania! If you have any other question or concern, feel free to reply.

Boost Care

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3.5K Messages

3 y ago

Hey there, Kleighton! If you are using the Visual Voicemail, you may confirm that your subscription is still active within the app ($2.99/month). 

1 Message

3 y ago

I'm having this problem, but I have been a boost user for several years and I purchase this phone through Boost. All of a sudden I'm now getting text messages saying that I have a voicemail and a link to download the app which is incompatible with my phone.

Boost Care

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2.2K Messages

3 y ago

Hi, @SixSigmaGuy! With Visual Voicemail, you can choose to listen, delete, or flag any of the voicemails without listening. 

21 Messages

3 y ago

I'm suddenly having the same problem. I don't know what visual voicemail is. I have an app on my phone called voicemail. It's stores in audible recording of the voicemail that I can listen to without having to call in to the voicemail system. There's nothing visual about it. Why are my messages suddenly going to this other place that I have to dial into to listen to them?

21 Messages

3 y ago

I'm not sure how that answers my question?

Boost Care

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641 Messages

3 y ago

Hi @xxskittlez420xx Just to confirm, is that a Boost Mobile phone or a device you brought from another carrier?

4 Messages

3 y ago

It doesn't answer your question. I tried clearing my data and cache and it tried to set up my visual voicemail again (always worked on boost) but it hasn't worked in months since like may after an update. And when I cleared data and cache to have it re-setup the app, it was working up until it tried to verify my account or access and it says the verification times out and gave me a "can't verify or authenticate that my account has access" bcuz it timed out. Is it ever gunna work ever again??

Boost Care

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944 Messages

3 y ago

Thanks for the information. Please send me a Private Message with your phone number and PIN to further assist you. 

Boost Care

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944 Messages

3 y ago

Hi there! So sorry that you continue to have issues. Are you able to uninstall and reinstall the app? 

4 Messages

3 y ago

boost mobile phone, that i bought from the boost company, visual voicemail worked on my stylo 2 but now isnt working since, still isnt worked from clearing data and cache, idk what to do anymore.

4 Messages

3 y ago

no the only thing i can do is force stop or delete updates


@JamieB wrote:

Hi there! So sorry that you continue to have issues. Are you able to uninstall and reinstall the app?