Booost's profile

Mon, Oct 1, 2018 10:00 AM

Unable to get data connection

Hello,

I have activated Boost service to my existing phone and I can make call, but cannot get 4G data connection and also unable to send text massages. Please help!

Responses

Accepted Solution

Boost Care

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3K Messages

3 y ago

Hello, Booost. Thanks for reaching out to us. We'll be happy to help. We've received and replied to your private message. Please check your inbox and send us the information requested.

2 Messages

3 y ago

2 bars in my downtown apartment. Unlimited data but but don't have unlimited data. Went through one storm and now another and have to rely on my Verizon lg flip phone for warnings since I only get 2 bars in my house and cant download anything. Will be dropping you after this month's payment is over. Your service sucks.

2 Messages

3 y ago

2 bars in my downtown apartment. Unlimited data but but don't have unlimited data. Went through one storm and now another and have to rely on my Verizon lg flip phone for warnings since I only get 2 bars in my house and cant download anything. Will be dropping you after this month's payment is over. Your service sucks.

Boost Care

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2.2K Messages

2 y ago

Hello, @tawilli2. We apologize for this experience. We'll do our best to help. Please try these steps on your phone:

1. From the home screen, swipe down the Status bar.

2. Tap the Settings icon.

3. From the General tab, scroll to and tap System updates.

4. Tap Update PRL.

5. Once the PRL update is complete, tap OK.

6. Then tap Update profile.

7. Once the profile update is complete, tap OK.

2 Messages

2 y ago

Unable to get 4G 99% of the time. Only 3g. Never had this problen until getting Galaxy A20 about 3 months ago. When I'm out and about I get 3G no matter where I am. I've reconnect to the Boost network countless times in the past 3 months, LTE settings are on. I'm at a loss.

2 Messages

2 y ago

Thank you. Looks like that helped!