SeaWolf's profile

Tue, Mar 6, 2018 2:00 PM

Start here for Samsung Galaxy S9/9+ FAQS

We've compiled a few of the more common questions asked about the new Samsung Galaxy S9 and S9+

Have another question? Feel free to ask it here!

 

Moderators and message board managers may move questions and comments that have been addressed as well as off topic comments/complaints to another location.  Doing so helps us keep this thread clean and easy to read for others.

 

Q: Will Boost Mobile be carrying the Samsung Galaxy S9?

A: Yes!  Starting March 16, 2018 customers can order a Samsung Galaxy S9 from BoostMobile.com

 

Q: What color will Boost Mobile carry?

A: Boost Mobile will carry the Samsung Galaxy S9 in black.  Customers may be able to purchase and activate a Galaxy S9 Special Edition (factory unlocked) version in another color and activate it on Boost after 3/16/18.  Once you've received your device, you may contact Boost Mobile for assistance with activation.

 

Q: Will Boost Mobile carry the Samsung Galaxy S9+?

A:  We won't carry the Galaxy S9+ at launch, however, customers can purchase and activate a Special Edition (factory unlocked) S9+ from Samsung and activate it on Boost.  Once you receive the unlocked device, you may contact Boost Mobile to obtain a compatible SIM, order one from our Bring Your Phone page, visit a Boost location, or selected Walmart, Target and Best Buy locations.

 

Q:  Can I buy a Samsung Galaxy S9 on payments?

A:  Eligible customers may be able to purchase a Samsung Galaxy S9 through BoostUP!  This program allows qualified customers to purchase a device on installments.  Get more information about BoostUP on our support page.  Samsung also has an installment purchase program for qualified buyers on their website.

 

Q: Can an unlocked Samsung Galaxy S9 or Galaxy S9+ add the Todo Mexico(International Roaming) Addon?

A:  Updated:  No, unfortunately, unlocked/BYOD devices are not eligible for the Todo Mexico Addon.  You can add International Dialing and Texting in order to make calls and send SMS from the US to customers in other countries.  Great news, Boost Fam!  Unlocked or Special Edition versions of the S9 and S9+ will have access to Todo Mexico addon giving you roaming permissions while in Mexico!

 

 

 

Orders are not yet being accepted for the Samsung Galaxy S9. These FAQs will apply once we have begun accepting orders on 3/16/18

Q:  I tried ordering a new phone but I'm getting a message about my shipping address, what's going on?

A:  Your account billing address must match the shipping address of your order as well as the billing address of your credit card in order to complete an order.

 

Q:  I selected expedited shipping for my order.  Does that mean I'm guaranteed to get the phone tomorrow?

A:  Expedited shipping allows us to send your phone to you by the fastest carrier method available.  Before that can happen, though, the order does have to go through several verification steps.  For this reason, we're not able to guarantee a device will be received on a specific date.

 

Q: How can I track my order?

A:  Once you've successfully ordered your phone, you can track it's progress on our Order Support page

 

Q:  If you run out of phones will you be able to tell me when you are going to get more?

A:  Unfortunately, we're not notified when new inventory arrives. For best results, keep checking the Shop section of BoostMobile.com or contact your local Boost Mobile store.

Responses

745 Messages

3 y ago


@abdoul wrote:
Thank you so much!!! I was able to buy it.

Excellent!

 

It sounds like we're working on some issues with Care agents ordering the SIM.  For now, it's probably best to order through the link I provided.

25 Messages

3 y ago

THE SIMCARD MODEL I USED WAS SIMOLW506C, WENT ONLINE AND FOLLOWED THE STEPS TO SWAP PHONES, ONCE I ENTERED THE IMEID # IT REQUESTED THE SIM# AND BOOM! IT WORKED!

3 Messages

3 y ago

Thank you very much.

25 Messages

3 y ago

THE SIMCARD FROM A LOCAL STORE, THE UNLOCKED PHONE FROM SAMSUNG DIRECTLY.

25 Messages

3 y ago

did you get it from boost mobile store or online?

25 Messages

3 y ago

ok, i should receive it on Monday or Tuesday, then i'll let you know.

3 Messages

3 y ago

Could you let me know if it activates? I want the S9+ but don't want to order it before confirming it will work.

745 Messages

3 y ago


@Anielka91 wrote:

JUST ACTIVATED MY S9 PLUS!!!! I'M SO HAPPY

THANK YOU SO MUCH


gif of peanuts characters dancing happilygif of peanuts characters dancing happily

25 Messages

3 y ago

how did you do it?

25 Messages

3 y ago

ok, THANK YOU!!!
can't wait to have mine working!!

25 Messages

3 y ago

JUST ACTIVATED MY S9 PLUS!!!! I'M SO HAPPY

THANK YOU SO MUCH

2 Messages

3 y ago

Customer Service is still telling people that a sim card is not available for the phone at this point in time. I don't understand all the confusion.

43 Messages

3 y ago

It's always better to come here for future references, think of this place as the corporate side of things where ideas develop and boost mobile stores and some agents won't get these ideas until 3 months later hahaha

7 Messages

3 y ago

I got my s9+ activated yesterday at the store. Seawolf, thanks for the information and your patience. One more question. Since mine is unlocked directly from samsung, I can't seem to find the boost voicemail app. Is there an apk I can download from somewhere? I don't see it on Google play.

43 Messages

3 y ago

I literally wanted to ask this, are there any other required boost apps besides the voicemail?