APL4444's profile

Newbie

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3 Messages

Thu, Sep 6, 2018 7:00 AM

Samsung S6 bad warranty

I bought a pre-owned Samsung S6 last week. The phone's battery drains out in less than 6 hours. I contacted the warranty. They told me that they need to keep the phone for 7 to 10 days before they decide if they are going to replace it. I depend on my phone for work. I cannot stay without a phone for 7 to 10 days. Most people can't. It is just an unreasonable and dishonest requirement. How can I obtain a more reasonable solution? Boost Mobile better provide a solution. It is just faster, much cheaper and reasonable to replace the malfunctioning phone.

Responses

Cara

Boost Care

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807 Messages

3 years ago

Hi there! Really sorry to hear about this. We’d be happy to help. If the device is experiencing a short battery life, disabling some features and modifying settings may help.
Reducing the backlight brightness and backlight timeout can improve battery life.

 

1.From the home screen, swipe down the Status bar.
2. Tap the Settings icon.
3. Scroll to and tap Display.
4. Tap and drag the Brightness slider to the lowest comfortable brightness level.
5. Scroll to and tap Screen timeout.
6. Tap the shortest comfortable Screen timeout setting.
7. Tap the Back key to return to Settings.
8. Using a live wallpaper can drain the battery faster.
Scroll to and tap Wallpaper and themes.
9. Swipe to and tap the preferred wallpaper image and tap SET AS WALLPAPER.
Note: To change the wallpaper for the Lock screen, tap Home screen, then tap Lock screen.
10. Swipe down on the Status bar.
11. Wi-Fi is a faster, lower power connection that can extend battery life by as much as 50%.
However, leaving Bluetooth or GPS on when not actively in use can drain the battery faster.
Tap to turn off Bluetooth and Location when not in use.
When finished, press the Home key.
Note: The icons are grey when turned off.
12. Some apps can use resources while running in the background, which consumes more battery power.
To close background apps, tap the Recent Apps key.
13. To close an app, swipe it to the side or tap the Close icon.
To close all applications, tap CLOSE ALL.
14. Setting the device to sync less information can improve battery life.
From the home screen, swipe down the Status bar.
15. Tap the Settings icon.
16. Scroll to and tap Cloud and Accounts.
17. Tap Accounts.
18. Tap an account type.
Note: If prompted, tap the account name.
19. Tap to turn off any unnecessary sync options.
When finished, tap the Back key once or twice to return to the Accounts screen.
Repeat as needed for all accounts on the device.
When finished, tap the Back key once more.
20. Turning off vibration can improve battery life.
Scroll to and tap Sounds and vibration.
21.Tap the Vibrate while ringing switch to OFF.
22. Tap Notification sounds.
23. Tap Messages notifications.
24. Tap the Vibrations switch to OFF.
25. When finished, tap the Back key three times to return to Settings.
26. Scroll to and tap Device maintenance.
27. Tap Battery.
28. There are two power saving modes:
Power saving mode: Limits device performance and disables background synchronization (emails, messages, and some notifications may not work).
Ultra power saving mode: Drastically changes the interface and disables most applications and connectivity (severely limits device functionality, not recommended for everyday use).
To enable a power saving mode, tap the preferred mode, then tap the switch to ON.
When finished, or to skip this step, press the Home key.
29. Charging the device on a regular basis will maximize the battery life.
The charger/connectivity port is located on the bottom of the device.
Plug the charger into the power socket and then connect it to the device.
30. The device is now configured to conserve battery life.