Samsung Galaxy A11 finally works - Thank you Ash!
Last month I ordered a new Samsung A11 phone online from Boost, and although it would work when I was in town, I kept getting a "device not registered on network" error message when I would try to call or text from home or my office. I couldn't receive calls, either. This was a terrible situation for me because I need my phone for work, and I couldn't get service at that location. Our landlord was also in the process of evicting us because they developed a sudden urge to sell their property during a pandemic. We are trying to find a new place, so I also needed a phone for that. I called Boost and got a serious runaround. I was told my phone needed to update. I was told the SIM card must be bad, so I went to a Boost store and paid to replace it with an identical one. It didn't fix the problem. I was told by Boost Phone support that the A11 was incompatible with the local network and was incompatible with the CDMA network in my area. Over the next frustrating three weeks, I was laughed at, hung up on, told that my phone itself was defective (but not until after the 7-day return period had ended), told to call Samsung for a refund, then was sent back to Boost by Samsung who said they couldn't help me. I was also told by a Boost mobile rep that I needed to pay for my phone upfront because then I could be switched back to the CDMA network. There were many more calls with tech support reps who were well-meaning, but unfortunately unable to help.
After 3 weeks of begging for help, a rep agreed to send me a SIM card kit, but unfortunately, after 3 weeks of not being able to use my phone for work, I was fired from my job. The SIM kit arrived the next day. Not having my phone for the 4 days after I was fired also meant that no one I submitted my resume to could contact me, so I am sure I have also lost employment opportunities because of it.
Last Sunday, I called Boost again and somehow, magically, was connected to the marvelous Miss Ash in tech support. I read her each SIM card number and she was able to help me find the card that was compatible with my phone and the local network. I inserted the card (it was the one in the SIM card kit labeled with the letter D). She asked me to dial ##7276#, and she also reset my account. The phone connected to the network, and I haven't had any issues with it since. Note: if you have a family plan like me, make sure you have the full phone number and PIN for each phone on your plan. My payment information was also reset, but that was a very minor problem compared to everything else. Just know that you'll probably have to go into your Boost account and re-enter that information.
I hope this information helps anyone who has a new Samsung phone with similar issues. Boost, give Ash a raise, and make her a department head or something. She was the only one who helped me, but it shouldn't have been that difficult. She seriously needs to be training your employees, not just talking to customers.