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Jertaur82
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10 Messages

Sat, Jun 27, 2020 10:00 AM

S10e no 4g LTE

I've been on 3G for the last month. I haven't been able to connect to 4Glte at all. I still have data left before I'm supposed to be throttled into 3g. I've switched between, CDMA, lte, automatic. Still 3g. I've updated the phone profile and the prl still no 4g lte. Is this because boost is no longer part of sprint and if so this sucks. I've been a boost member for so long now and to have crap service is unfair. I know this area where I live has 4glte because its works for the past 2.5 years but now I can't do anything on 3g. If the service is going to be down at least let us know, you owe it to the people who pay for your services.
-disgruntled in colorado

Responses

Pups

46 Messages

5 months ago

I had LTE for less than 24 hours and back to 3G again

Boost Care

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3.2K Messages

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1.2K Points

5 months ago

We're terribly sorry, Pups! An upcoming software release will address this permanently.

Pups

46 Messages

5 months ago

I had LTE for less than 24 hours and back to 3G again!
Pups

46 Messages

5 months ago

I'm sick of paying for services I'm not receiving!

Boost Care

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3.2K Messages

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1.2K Points

5 months ago

Understood. Your patience in the meantime is definitely appreciated.

Pups

46 Messages

5 months ago

I've been boost customer for years, but really starting to rethink this decision!

Boost Care

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3.2K Messages

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1.2K Points

5 months ago

We are sorry you feel this way, Pups.

Boost Care

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3.2K Messages

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1.2K Points

5 months ago

We apologize. Your patience in the meantime is definitely appreciated.

Pups

46 Messages

5 months ago

Tired of hearing sorry, just fix the problem haven't even finished paying for this phone yet!
Pups

46 Messages

5 months ago

I have been dealing with this for a month! Just updated yesterday!

Boost Care

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3.2K Messages

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1.2K Points

5 months ago

Understood. Understood.  If you have any other question or concern, feel free to reply.