Newbie
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1 Message
Problems with J7 perx
I have the Galaxy j7 and broke it so through insurance they sent me the Galaxy j7 perx and ever since I got that phone it's been nothing but trouble the slowest service and data it takes me forever to answer a phone call send a message call someone open an app everything the whole phone is slow slow slow I need help please I don't understand it either because I have never had this problem I have been with yall for years
Responses
Occums-Razor
Guru
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159 Messages
3 years ago
The phone has a 1 year warranty. You have 365 - however many days you have owned it.
I don't understand the "3 days" thing. Samsung takes battery issues seriously.
"SAMSUNG ELECTRONICS AMERICA, INC." warrants that this Product is free from defects in material and workmanship under normal use and service for the warranty period. The warranty period commences upon the date of purchase by the first consumer purchaser and continuing for the following specified period of time after that date:
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EsBeacy
Accomplice
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17 Messages
3 years ago
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Kira_M
Boost Care
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1.7K Messages
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1.6K Points
3 years ago
Hello, @caiya72. Thank you for stopping by. We're truly sorry for this inconvenience with the phone. In this situation, you'll need to send the phone to the Samsung warranty department so they can repair it. -Kira_M.
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caiya72
Accomplice
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19 Messages
3 years ago
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EsBeacy
Accomplice
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17 Messages
3 years ago
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Nosh_CxUx
Boost Care
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2K Messages
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160 Points
3 years ago
We're sorry to hear that you feel this way, @EsBeacy. Please let us know the type of issues you're experiencing with your phone. We'll do our best to help!.
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Sesnut
Accomplice
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6 Messages
3 years ago
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EsBeacy
Accomplice
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17 Messages
3 years ago
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EsBeacy
Accomplice
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17 Messages
3 years ago
"...problem. I've factory reset it twice, I've cleared all the caches, I've placed apps in my external card, but nothing stops it from lagging. And the camera is the worst, blurry pictures plus I have to push the shutter button 3,4,5 times to even get it to take a picture. This is a garbage phone. I paid $200 for a phone you couldn't give me if it was free. Just pitiful."
I have since gone back to my LG X-Power which, running marshmallow is still better than the Samsung Perx.
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Boost_MasielQ
Boost Care
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3.2K Messages
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1.7K Points
3 years ago
We appreciate you bringing it to our attention, EsBeacy. When was J7 purchased?
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caiya72
Accomplice
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19 Messages
3 years ago
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caiya72
Accomplice
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19 Messages
3 years ago
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caiya72
Accomplice
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19 Messages
3 years ago
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caiya72
Accomplice
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19 Messages
3 years ago
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EsBeacy
Accomplice
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17 Messages
3 years ago
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