Newbie
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1 Message
Problems with J7 perx
I have the Galaxy j7 and broke it so through insurance they sent me the Galaxy j7 perx and ever since I got that phone it's been nothing but trouble the slowest service and data it takes me forever to answer a phone call send a message call someone open an app everything the whole phone is slow slow slow I need help please I don't understand it either because I have never had this problem I have been with yall for years
Responses
bryansr
Accomplice
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20 Messages
3 years ago
I was trying to decide whether to go with the J3 Emerge or J7 Perx.
Seeing so many problems with the J7, I guess I should go with the J3.....
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Hozuki_Robert
Boost Care
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1.6K Messages
3 years ago
Hey there, EsBeacy! Sorry to hear that! Have you tried using the master reset troubleshooting?
That may fix the issues with your Galaxy Perx.
Hozuki_Robert
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Occums-Razor
Guru
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159 Messages
3 years ago
I am curious.
Did you try booting the phone in safe mode and running it that way ?
Hold the power button and when you get the 3 options, power off, restart, emergency mode, press and hold the power off until it turns green and says safe mode. Also change your battery saver to max.
These are not cures by any means but may help find the problem..
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Fonsy82
Boost Care
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3K Messages
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1.4K Points
3 years ago
Sorry to hear that, magpie83. Please go to http://devicehelp.boostmobile.com/document/troubleshooting/Galaxy_J7_Perx/Boost_Mobile/en/Troubleshoot_issues_related_to_low_internal_memory_on_your_device to find some troubleshooting steps for issues related to low internal memory on your device
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magpie83
Groupie
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1 Message
3 years ago
I've had the same problems since I got the phone. I don't have that many apps, all my photos, videos, music is stored on an SD card. I've cleared everything I can clear. The phone lags so much I can't even answer a call before the person hangs up. Worst waste of money for a phone. I think the main problem lies in that 12 of the 16 GBs of memory are tied up in the system and preloaded apps that I can't get rid of. Seriously considering scrapping the whole phone and service. Lied to at the store on multiple accounts, horrible phone. Really no reason to stay.
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Murrell328
Groupie
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2 Messages
3 years ago
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EsBeacy
Accomplice
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17 Messages
3 years ago
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Pammy12350
Enthusiast
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2 Messages
3 years ago
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Pammy12350
Enthusiast
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2 Messages
3 years ago
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caiya72
Accomplice
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19 Messages
3 years ago
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caiya72
Accomplice
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19 Messages
3 years ago
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caiya72
Accomplice
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19 Messages
3 years ago
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caiya72
Accomplice
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19 Messages
3 years ago
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caiya72
Accomplice
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19 Messages
3 years ago
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EsBeacy
Accomplice
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17 Messages
3 years ago
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