krissy-lh-7115

1 Message

Tue, Jul 25, 2017 8:00 PM

Problems with J7 perx

I have the Galaxy j7 and broke it so through insurance they sent me the Galaxy j7 perx and ever since I got that phone it's been nothing but trouble the slowest service and data it takes me forever to answer a phone call send a message call someone open an app everything the whole phone is slow slow slow I need help please I don't understand it either because I have never had this problem I have been with yall for years

Responses

neisis

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250 Messages

4 y ago

Hello krissy-lh-7115! Sorry to hear that. Have you received any error message when trying to use the service? Have you received any alert about the phone storage?

Sbrina24

1 Message

3 y ago

I have the same phone with the same problems and so does my husband and no never recieved any kind of error messages.

Boost_Ejay

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879 Messages

3 y ago

@Sbrina24 Hi. if is the device itself (not the data service) please try the following:

1) Go to system settings.
2) Select application or apps,

3) At the top is going to show the options; running, download, all (select all scrolling to the right side).

4) You'll see the list of all the apps on the phone. When you select any app on this list, there will be an option named "clear cache". You'll need to do this on the applications that you use the most.

For the data service, please let us know a cross street address and zip code to take A look on the network. - E.J.

StupidGirl74

4 Messages

3 y ago

same problem here. I had the j7 2015 model and it was replaced with the j7 perx. worst phone ever. I have issues trying to answer calls. it was a complete downgrade. worst phone I have ever owned and I'm stuck because I cant afford another phone. I would have rather used my 50$ deductible to go towards a different phone had I known I was going to have so many issues. its not apps running in the back ground... it did it from the moment I activcated it and didn't even load my apps to the phone and it was just the default apps that camne with the phone.

KimberlyJoWhite

4 Messages

3 y ago

I 100% agree with u. The only thing that makes this phone suck so bad is how extremely slow it is!

KimberlyJoWhite

4 Messages

3 y ago

Samr problem here with the Samsung J7 Perks phone. I have tried everything. I have master reset it, cleared all the apps cache. I have deleted apps. Bought a brand new Samsung memory card. I have went through this phone over and over trying to figure out what when I get a call my screen will freeze and I can't answer my phone, my apps take forever to load. I love this phone. It would be perfect if it didn't freeze up constantly.

KimberlyJoWhite

4 Messages

3 y ago

No error messages. It freezes when u get a call. The phone runs extremely slow it's self.

KimberlyJoWhite

4 Messages

3 y ago

I have done that multiple times and the phone is still doing the same thing. System is up to date and all. I wish I had never bought this phone honestly. I can't just go get another one.

Kira_M

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1.9K Messages

3 y ago

Hello, @KimberlyJoWhite. Thank you for stopping by. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.

EsBeacy

17 Messages

3 y ago

I have the exact same problem. I've factory reset it... twice, I've cleared all the caches, I've placed apps in my external card, but nothing stops it from lagging. And the camera is the worst, blurry pictures plus I have to push the shutter button 3,4,5 times to even get it to take a picture. This is a garbage phone. I paid $200 for a phone you couldn't give me if it was free. Just pitiful.

EsBeacy

17 Messages

3 y ago

You can add me to this list. The Samsung Perx is, by far, the worst phone I've ever had and to think I paid $200 for this garbage phone really ticks me off. Where to begin? Lag, lag, lag. It's like the phone is a slow learner. 5, 10 seconds between entering a command and getting the phone to respond. It doesn't matter if it's a call, or Facebook or any other app, this phone is a lemon and has soured me on Samsung products as a whole. It has been like this since the first time I used it. I've factory reset it, I've swapped apps over to external storage but nothing improves the speed even a little bit. The camera is terrible. Not only is the quality bad but the pics are blurry most times IF your can even get it to take a picture. I have to get the shutter button 4-5 times before it finally takes a picture. I've lost a number of great opportunities trying to get the camera to work. I have a very hard time believing that Samsung isn't aware of this lemon of a phone. I have to keep it as I still owe money on it but I've been tempted to just say the heck with it and go back to my LG. For now, I just keep telling all my friends and anyone else who'll listen to stay away from Samsung products, especially their cellphones. My parents were going to buy a Samsung Washer & Dryer but after hearing about my phone problems they decided against it. Who could blame them?

Occums-Razor

159 Messages

3 y ago

I know you said you cleared all the caches but did you wipe the cache partition ? That's always a good idea after any update anyway. If not, try that. Boot the phone in safe mode and turn on battery saver to max. If that works it's probably a bloatware, er, preinstalled app causing excessive processor or memory use. The preinstalled facebook app is a known kiiller of phone performance just as an example. Hope this helps or at least points you in the right direction.

EsBeacy

17 Messages

3 y ago

Thanks, at this point I'll try anything. I appreciate the quick response.

Hozuki_Robert

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1.6K Messages

3 y ago

You're very welcome, EsBeacy! We remain at your service!

Hozuki_Robert

EsBeacy

17 Messages

3 y ago

I appreciate that but I'm sorry to say it didn't help. Still lags and now it freezes since there last update. I don't know if I got a bad phone or the Perx model is just not a good phone.