mobilitytrainin's profile

Sun, Sep 22, 2019 11:00 AM

No SIM card S7

Hi.

I have a Galaxy S7 that I've had no issues with for almost 2 years, but now I am not able to use the phone. A couple of days ago I got an invalid SIM card error and when I rebooted my phone, I was able to use it for about 15 minutes before the no data would appear so every time the error showed up, I just kept rebooting . Then this morning I got an error that said no SIM card but when I took out the slot for where the SIM card is located, I found there was no SIM card but there had never been on since I purchased the phone. I tried rebooting several times but I haven't been getting any data connection and just kept getting the SIM card error and now I can no longer use my phone. After the last reboot this came across my screen:  "Attention  Power off your device, insert the service provider UICC that came with the device, then power on the device."  I have no idea what to do and am at the hospital with my mother and really need to have communication with my family so I would really appreciate help with this issue.

Thank you in advance for your help!

Davis

Responses

Boost Care

 • 

3.3K Messages

2 y ago

Hi there. The phone needs a sim card to work correctly. You would need to get a new sim card at your nearest Boost mobile store. 

9 Messages

2 y ago

Hi Victor,

Thank you so much for your quick response. Why is it that I've had the phone for over 2 years and never had a SIM card nor ever had a problem with coverage.?

 

Davis

Boost Care

 • 

3.3K Messages

2 y ago

Hi. All our phones require a compatible sim card to access the data correctly. Once you activate the phone with one of our data plans, it requires the sim card. You could have been using the phone on WiFi only. Victor21

9 Messages

2 y ago

Good morning,


I just have to ask why Boost would sell a phone without a SIM card already installed. and why was I able to make calls and text even without WiFi since I've owned it up until yesterday?

Enjoy your week!

 

Davis





 

Boost Care

 • 

1.1K Messages

2 y ago

Hey there, this seems very odd, Davis. For the device to work well on our LTE network, the SIM card is required. Though we strongly recommend you to acquire one as soon as you can. Thanks.

Boost Care

 • 

1.1K Messages

2 y ago

This will definitely not happen, no worries. If you have any other questions/concerns, we remain at your service. 

9 Messages

2 y ago

Thank you for your quick response. Yes, both mine and my wife's Galaxy S7 didn't come with SIM cards so I will definitely pick us both up one. Last question, will I lose the data on my phone i.e voice recordings, pictures, etc. when I install the SIM card?

 

Thanks again,  Davis

Boost Care

 • 

1K Messages

2 y ago

You can go to any Boost Mobile store and get the SIMs. You can follow this link https://www.boostmobile.com/stores.html?intnav=UtilNav:FindaStore for your closest location; 

9 Messages

2 y ago

Good news. Last question for sure. Can I buy the SIM card anywhere or is it provider specific and have to purchase it from Boost.


@jeffc wrote:

This will definitely not happen, no worries. If you have any other questions/concerns, we remain at your service. 


 

9 Messages

2 y ago

Hi,

I just found the SIM card for my S7 and now I get a message that says "The SIM card has locked. Please power cycle the device and if the problem persists contact Customer Service."  I turned off the phone 3 times and it will let me use the phone and text for a few minutes and then the message reappears. The drop screen also says "Invalid SIM card."  What can I do now to make my phone workable again.

Thank you!

Davis

Boost Care

 • 

2.9K Messages

2 y ago

Hello, @mobilitytrainin. Let's take a closer look. Please, send us a private message with your phone number, PIN, IMEI of the phone and the SIM card numbers.

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

9 Messages

2 y ago

I received an email stating that I received a private message but I don't know where to find the private messages.

 

Thank you,

 

Davis


@RossyC wrote:

Hello, @mobilitytrainin. Let's take a closer look. Please, send us a private message with your phone number, PIN, IMEI of the phone and the SIM card numbers.

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 


 

Boost Care

 • 

2.9K Messages

2 y ago

The email notification should have a link included. Just click on the link to access the private message.  Alternatively, click on your profile picture, then click on the envelope to access the inbox.