patsgirl1984's profile

Mon, Jul 16, 2018 6:00 AM

New phone

Good Morning,

 

I just bought a new phone on Thursday. The phone i received does not charge properly. i called Saturday and the rep told me i need to contact you guys today to get a new  phone sent to me because it is under warranty for 90 days. How can I get a replacement phone ASAP?

Responses

Accepted Solution

Boost Care

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2.7K Messages

3 y ago

Good morning, patsgirl1984! Thanks for being in our Community. Call 1-844-834-5579 to submit a claim. You will be given instructions on how you can return your Pre-Owned phone to receive a replacement Pre-Owned phone via the shipping process with valid claim. The phone and all applicable documentation and/or information will be inspected and validated. On approval of your claim, Boost Mobile or its authorized representative will ship a replacement Pre-Owned phone in accordance with the limited warranty. 

 

Be sure to click "✓ Accept as Solution" when you find an answer that works for you.

Boost Care

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1.7K Messages

2 y ago

Hey there, @Ayonna1007! Thanks for contacting us. Just to confirm, at what time did you place the order? Also, did you pay for overnight shipping? Did you check your SPAM/JUNK folder? Sometimes, our e-mails go directly to that folder. 

10 Messages

2 y ago

I just ordered a new phone this morning. And I haven’t received the confirmation number.

10 Messages

2 y ago

I ordered it at 4:11 this morning. And no I did standard shipping.

Boost Care

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1.7K Messages

2 y ago

Oh, I see, @Ayonna1007. Usually, for the standard shipping, it can take some extra time for you to get the tracking information. However, you should've received the order number right away. Please check your spam/junk folder. If you don't see anything, please contact your bank to confirm the status of your payment. IF the payment shows "pending" it means that the order didn't go through. 

Boost Care

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3.3K Messages

2 y ago

Hey, Ayonna1007! Noticed that you put personal info publicly. Please delete and send us a PM the order key instead. Thanks!

10 Messages

2 y ago

How do I privately pm you ?

Boost Care

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3.3K Messages

2 y ago

Let's do some investigating, Ayonna1007. Did you receive an order number at the end of the transaction?

10 Messages

2 y ago

Hi AYONNA MOGNET,

10 Messages

2 y ago

I did but in order for me to check to see the status update on the phone. I need the confirmation number

10 Messages

2 y ago

That’s what I got

Boost Care

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3K Messages

2 y ago

@Ayonna1007. To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".