New Galaxy S10: Sprint or Unlocked?

Hi there! You should be able to activate the unlocked Samsung Galaxy S10 bought directly from Samsung. You just need to visit your nearest Boost Mobile store to purchase a compatible SIM card, or use the eligibility checker here at https://activate.boostmobile.com/bring-your-phone.

i just got my S10 "unlocked" i brought from Samsung directly and now Boost saying thry cant activate. I specifically told them that its unlocked. 😞 what a service

It is always our pleasure to assist you. If you have any additional questions or concerns, please let us know.

@popyskillz At first they told me the same thing man. I tried to phone swap online it wouldn't let me, Boost kept saying my unlocked phone was not compatible, then I tried to do it through the Boost community with an "adviser" and again they said my phone was not compatible. I even went to a Boost Mobile store and they couldn't help me. I had to call the Boost 1-800 number and speak to an agent to get my phone working, It was very frustrating but ultimately I got my unlocked S10+ working on Boost Mobile and it's awesome!

@caddzooks I ordered my S10+ unlocked, but then you have to get a new SIM card. If you get the Sprint version the SIM card is already included with the phone. I would order the Sprint version because it saves you the hassle of getting a new SIM card which could be hard to come by depending on where you live or ordering one online,

Hello caddzooks. Thanks for contacting us. You need to activate a phone? How can we help you? ~AmyM25

@caddzooks They will ask for your phone's IMEI number, the SIM card number, and your Boost Mobile account information to do the phone swap

You’re welcome! We remain at your service. Please feel free to contact us if you have any question/concern or if there's anything else we can assist you with. We'll be more than happy to help!

I was told my S10 phone just needed to be registered and to give boost 7-10 business days and call back to switch old phone to new. Now they are telling me that it can't be done when I called back.