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50 Messages

Tue, Mar 12, 2019 8:00 AM

New Galaxy S10: Sprint or Unlocked?

I'm about to order a new Galaxy S10 from Samsung, for use on Boost Mobile.. I can order a phone for Sprint or an unlocked phone. Which is the best option for getting the phone up and running as quickly as possible?

Responses

Hamilton

Boost Care

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2.2K Messages

2 years ago

Hi there! You should be able to activate the unlocked Samsung Galaxy S10 bought directly from Samsung. You just need to visit your nearest Boost Mobile store to purchase a compatible SIM card, or use the eligibility checker here at https://activate.boostmobile.com/bring-your-phone.

popyskillz

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6 Messages

2 years ago

i just got my S10 "unlocked" i brought from Samsung directly and now Boost saying thry cant activate. I specifically told them that its unlocked. 😞 what a service

popyskillz

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6 Messages

2 years ago

Thank you Hamilton i will do that
Hamilton

Boost Care

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2.2K Messages

2 years ago

It is always our pleasure to assist you. If you have any additional questions or concerns, please let us know.

popyskillz

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6 Messages

2 years ago

Thx much appreciated
ManiacMike

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45 Messages

2 years ago

@popyskillz At first they told me the same thing man. I tried to phone swap online it wouldn't let me, Boost kept saying my unlocked phone was not compatible, then I tried to do it through the Boost community with an "adviser" and again they said my phone was not compatible. I even went to a Boost Mobile store and they couldn't help me. I had to call the Boost 1-800 number and speak to an agent to get my phone working, It was very frustrating but ultimately I got my unlocked S10+ working on Boost Mobile and it's awesome!

caddzooks

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50 Messages

2 years ago

What did the agent make you do to get the phone activated?
ManiacMike

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45 Messages

2 years ago

@caddzooks I ordered my S10+ unlocked, but then you have to get a new SIM card. If you get the Sprint version the SIM card is already included with the phone. I would order the Sprint version because it saves you the hassle of getting a new SIM card which could be hard to come by depending on where you live or ordering one online,

AmyM25

Boost Care

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1.6K Messages

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2.3K Points

2 years ago

Hello caddzooks. Thanks for contacting us. You need to activate a phone? How can we help you? ~AmyM25

ManiacMike

Accomplice

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45 Messages

2 years ago

@caddzooks They will ask for your phone's IMEI number, the SIM card number, and your Boost Mobile account information to do the phone swap

ManiacMike

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45 Messages

2 years ago

Sweet!
popyskillz

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6 Messages

2 years ago

i finally got my S10 activated 🙂
popyskillz

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6 Messages

2 years ago

hellllz yea Thk U Boost lol
Royt

Boost Care

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1.4K Messages

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810 Points

2 years ago

You’re welcome! We remain at your service. Please feel free to contact us if you have any question/concern or if there's anything else we can assist you with. We'll be more than happy to help!

Enthusiast

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3 Messages

2 years ago

I was told my S10 phone just needed to be registered and to give boost 7-10 business days and call back to switch old phone to new. Now they are telling me that it can't be done when I called back.