Kiribear's profile

Newbie

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1 Message

Thu, Sep 6, 2018 10:00 AM

Insert UICC then restart phone Samsung J3

Hi I've had the same phone for a year now then suddenly today I get a message saying insert SIM. Emergency mode on. Then another that says insert UICC card from phone company. This has never happened before and my phones worked fine this whole year. Never had a SIM card that came with it. How can I solve this immediately

Responses

RossyC

Boost Care

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2.5K Messages

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2 years ago

Hi there, Kiribear. Thanks for reaching out to us. We definitely want to look into this for you. Our 4G phones come with a SIM card included. In some cases, the SIM card comes already inserted. 

 

Can you please check if there's a SIM card inserted into your device? To do so, please follow these steps:

 

 

1.Remove the battery cover from the back of the phone by using the slot on the top right of the device.
2.Remove the battery by lifting it up from the bottom.
3.To remove the UICC card, carefully slide the card from the UICC card slot.