SoCal's profile
Accomplice

Accomplice

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7 Messages

Fri, Jan 4, 2019 5:00 PM

Bought S8 phone from boost Pre-Owned on May 2018. Phone now has black screen of death.

Hello:

I bought a Boost Mobile Samsung Galaxy S8 phone in May of last year - pre-owned (not certified pre-owned).  This week, as I went to turn on the phone it had a permanent black screen.  Tried all the variations of a hard reset.  Took it to a local repair shop for a diagnostic and it seems like the motherboard or chip is now defective - need to replace.  


Any suggestions would be helpful.  This phone is barely 6 months old and is no longer working.  I do wonder what testing goes into the pre-owned phones if it will brick six months later. 

Responses

Joy1713

Boost Care

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3.1K Messages

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1.3K Points

2 years ago

Hello @SoCal Unfortunately, we only provide a 90 day warranty on Pre-Owned devices, and if the device was purchased in May it may have around 8 months. Therefore, the device does not qualify for replacements. 

 

~JoyP.