Activation Error A10e
I activated my phone on August 29, 2019.
I am now getting a notice that my phone needs to be activated and that my Samsung account cannot be authenticated. I cannot make calls, receive texts, or sign online to Athens Samsung network or WIFI. I have called customer service on October 31, 2019 and received instruction to turn off the WIFI and then hit ##72786#. I followed the prompts and allowed it to do its thing and received an error code of 6. I tried do the IMEI number on the Boost web site and it said my device was ineligible for swapping.
i have a difficult time using my phone because I have auditory processing disorder. I am in desperate need of a working phone because I need to leave messages for the doctors office and pharmacies.