Cocobby90's profile

Tue, Apr 17, 2018 4:00 AM

Why is my phone suddenly saying invalid sim card

Ok I have a Samsung galaxy j7 suddenly yesterday it stopped working after it ran outta battery yesterday and now when i turn my phone on it stays on for about 2 min then says it can't detect a SIM card and I have to restart the phone and now it just says invalid SIM card. What do I do.

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Responses

Boost Care

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3.7K Messages

3 y ago

Hey there, Cocobby90! Can you please remove the SIM card and rub the metal plate on fabric then place the SIM card inside the device?

2 Messages

3 y ago

I did that and same thing is still happening!

Boost Care

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3.6K Messages

3 y ago

Hello @Cocobby90. We'll wish to take a closer look! Would you please send us a private message with your phone number and pin? 

 

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

 

~JoyP.

 

 

5 Messages

3 y ago

I’m having the same issue all of the sudden. Did u ever get it fixed

Boost Care

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3.2K Messages

3 y ago

Really sorry to hear that, @Ledwards0103! Let’s check this thing out. Does your phone say Invalid SIM card? Have you tried removing the SIM card? Can you please let us know the make and model of the phone?

5 Messages

3 y ago

Yes I have done all that. I have iPhone X

5 Messages

3 y ago

No it was an unlocked phone never had a carrier with it besides Boost.

Boost Care

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3.2K Messages

3 y ago

Understood. We'd like to access your account to further assist you. Can you please send us a private message with your phone number, PIN, IMEI and ICCID (SIM card numbers) of the iPhone X you have?

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 
 

Boost Care

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3.2K Messages

3 y ago

Oh, I see! We'd like to confirm, is the iPhone X a Boost Mobile phone or did you get it from a different carrier? If a Boost phone, is the SIM card the original one that came with it?

7 Messages

3 y ago

My phone is saying invalid SIM to insert SIM card I can't send or receive any calls or messages. Please help me

7 Messages

3 y ago

My phone is doing this to. I can't send or receive any calls or messages. It started messing up and said it was in safe mode now all of a sudden it say insert SIM card no service..please help me

Boost Care

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807 Messages

3 y ago

Hi there! Sorry to hear that you’ve been experiencing this issue. Definitely wanna look into this for you. Could you send us the make and the model of your phone?

Boost Care

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807 Messages

3 y ago

Thanks. Have you changed the SIM card? Are you using the one that came with the phone?

7 Messages

3 y ago

It's a Samsung galaxy 3emerge

7 Messages

3 y ago

I'm using the one that came with the phone.I've never changed it.I've only had the phone a month bought it new off line