Ask a Question
Find a Store
Fri, Feb 1, 2019 3:00 PM
2 y ago
This conversation is no longer open for comments or replies and is no longer visible to community members.
3 y ago
Hi there, Analyn08. Thanks for contacting us.
We'll be happy to help. We'd like to have a look at the account. Please, send us a private message with your phone number and PIN.
Hi, Tom12254. Thanks for contacting us. All of our phones are made to work exclusively in our network, some phones qualify for unlocking, but that does not guarantee that the phones can work on other networks. To unlock your device, you'll need to meet some requirements.
1. The device must be turned on in the Sprint coverage area with the Boost Mobile SIM card in it.2. The person requesting the device to be unlocked must be a current or former customer or an individual owner who can provide the phone number and PIN code for the account last associated with the device. 3. The device has not been reported as lost or stolen.4. The device has been activated at least 12-months, and at least a payment has been made within the last 90 days of that 12-month activation.